Gladly vs Freshservice
Help Desk pricing comparison · 2026
Gladly pricing ranges from $38–$150/user/month, while Freshservice ranges from $29–$125/agent/month. Freshservice is typically 11% more affordable, though your actual cost depends on tier and team size.
Gladly
Gladly is a conversation-centric customer service platform that organizes interactions aro
verified 27d ago
$850
$3.4K
Freshservice
Freshservice is an intelligent IT service management (ITSM) platform from Freshworks, desi
verified 27d ago
$850
$3.4K
Verdict · Vendr median · year 1
Gladly
saves
$2.5K
vs
Freshservice
· 25 seats
Cheapest
$850
Spread
75%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Customer Facing
$45K/yr
year 1 license · $150/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$850/yr
Vendr · n=117
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Gladly and Freshservice both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gladly | Freshservice |
|---|---|---|
| Task Based | $38 /user/month | $29 /agent/month |
| Customer Facing | $150 /user/month | $59 /agent/month |
| Enterprise | Custom | $109 /agent/month |
| Enterprise | — | $125 /agent/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gladly
3 scenarios$1,800
Small Team (10 agents)
2,100/month
$4,500
Mid-size Company (25 agents)
5,500/month
Custom pricing
Enterprise (50+ agents)
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Gladly
- Median annual cost
- $850
- Based on
- 117 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals