Help Scout vs Freshservice
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while Freshservice ranges from $29–$125/agent/month. Help Scout is typically 46% more affordable, though your actual cost depends on tier and team size.
Help Scout
Help Scout is a customer service platform designed for teams who want powerful features wi
verified 27d ago
$588
$3.4K
Freshservice
Freshservice is an intelligent IT service management (ITSM) platform from Freshworks, desi
verified 27d ago
$588
$3.4K
Verdict · Vendr median · year 1
Help
saves
$2.8K
vs
Freshservice
· 25 seats
Cheapest
$588
Spread
82%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Plus
$14K/yr
year 1 license · $45/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=137
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
1 sourced fact
Vendr median
Last verified
3w ago
Confidence
High confidence
Sources
9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Help Scout and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | Freshservice |
|---|---|---|
| Free | Free /month | $29 /agent/month |
| Standard | $25 /user/month | $59 /agent/month |
| Plus | $45 /user/month | $109 /agent/month |
| Pro | $75 /user/month | $125 /agent/month |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals