Gorgias vs LiveChat Pricing (2026)
Compare / Gorgias vs LiveChat
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Team size
25 seats

Gorgias vs LiveChat

Help Desk/Support pricing comparison · 2026

Gorgias pricing ranges from $10–$900/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 72% more affordable, though your actual cost depends on tier and team size.

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Above-the-fold path — each link opens the vendor's pricing page in a new tab.
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Discount programs →
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2 products · Help Desk/Support
Side-by-side · live
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 27d ago
$400 $1.8K
View pricing →
LiveChat
LiveChat pricing starts at $20/user/month for the Starter plan, with annual billing availa
verified 27d ago
$400 $1.8K
View pricing →
Verdict · Vendr median · year 1
LiveChat saves $1.4K vs Gorgias · 25 seats
Cheapest $400
Spread 77%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Basic
$18K/yr
year 1 license · $60/seat
Team
$12K/yr
year 1 license · $41/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$1.8K/yr
Vendr · n=9 · limited data
↓ Lowest median
Median annual
$400/yr
Vendr · n=31
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Medium confidence
Sources 5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
2 documented
  • Marketplace Add-ons
    5-15% of license costs
    1 source
  • Enterprise Features Locked Behind Higher Tiers
    $50-$100/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Gorgias
LiveChat
Auto-renewal
Yes
—
Cancellation
✓ Can cancel anytime on monthly plans
—
Commitment
✓ Monthly or 12 months
—
Price escalation
Periodic price increases implemented; customers report receiving increase notifications
Recent pricing changes have impacted existing customers
Can downgrade
✓ Yes
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7/5 (6)
Trustpilot
1.5/5 (24)
Best for
Very small ecommerce stores just starting out
Watch out
Spam emails and aggressive sales tactics
TrustRadius
7.1/5 (136)
Best for
Small businesses
Watch out
Pricing changes affecting existing customers
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gorgias pricing
Discount programs →
Visit LiveChat pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →
VS
Help Desk/Support

LiveChat

$20–$89
/agent/month
4 plans
Full pricing breakdown →

Gorgias and LiveChat both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gorgias LiveChat
Starter $10 /month $20 /agent/month
Basic $60 /month $41 /agent/month
Pro $360 /month $59 /agent/month
Advanced $900 /month Custom
Enterprise Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Gorgias

3 scenarios
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)

LiveChat

4 scenarios
$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
See all 4 scenarios →

Market Intelligence

Gorgias

Median annual cost
$1,764
Based on
9 deals

LiveChat

Median annual cost
$400
Based on
31 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

LiveChat 2 hidden costs

medium
Marketplace Add-ons 5-15% of license costs
medium
Enterprise Features Locked Behind Higher Tiers $50-$100/user/month
See all LiveChat hidden costs →

Contract Terms

Term Gorgias LiveChat
Auto-renewal Yes —
Cancellation Can cancel anytime on monthly plans —
Minimum commitment Monthly or 12 months —
Price escalation Periodic price increases implemented; customers report receiving increase notifications Recent pricing changes have impacted existing customers
Can downgrade Yes —

Continue researching

Gorgias

LiveChat

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