Medallia vs Productboard Pricing (2026)
Compare / Medallia vs Productboard
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Team size
25 seats

Medallia vs Productboard

Customer Feedback pricing comparison · 2026

Medallia uses custom pricing, while Productboard ranges from $0–$75/user/month. Medallia is typically 100% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit Productboard pricing
Free plan limits → Discount programs →
Compare
2 products · Customer Feedback
Side-by-side · live
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 23d ago
$500 $12K
View pricing →
Productboard
Productboard is a comprehensive product management platform that helps teams understand wh
verified 27d ago
$500 $12K
View pricing →
Verdict · Vendr median · year 1
Productboard saves $12K vs Medallia · 25 seats
Cheapest $500
Spread 96%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pro
$23K/yr
year 1 license · $75/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$12K/yr
Vendr · n=28
↓ Lowest median
Median annual
$500/yr
Vendr · n=13
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence High confidence
Sources 9 sourced facts
6 hidden-cost · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Automatic Price Increases on Renewal
    10% of license costs
    1 source
  • Reduced Support for Smaller Accounts
    5-10% of license costs
    1 source
  • Platform Performance Issues After Acquisition
    10-15% of license costs
    1 source
3 documented
  • Per-Seat Pricing for Feature Contributors
    10-30% of license costs
    1 source
  • Premium Feature Gating
    15-25% of license costs
    2 sources
  • Small Team Scaling Issues
    20-40% of license costs
    3 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3/5 (14)
Best for
Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities
Watch out
Auto-renewal with undisclosed price increases
TrustRadius
8.3/5 (5)
Trustpilot
1/5 (1)
Best for
Small teams or individuals exploring product management tools and building initial feedback processes
Watch out
Expensive pricing model
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit Productboard pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Customer Feedback

Medallia

Custom pricing
/user/month
1 plan
Full pricing breakdown →
VS
Customer Feedback

Productboard

$0–$75
/user/month
4 plans · Free tier
Full pricing breakdown →

Medallia and Productboard both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Medallia Productboard
Enterprise Custom Free /free
Essentials — $19 /per maker/month
Pro — $75 /per maker/month
Enterprise — Custom

Market Intelligence

Medallia

Median annual cost
$12,496
Based on
28 deals

Productboard

Median annual cost
$500
Based on
13 deals

What Users Say

Medallia

Trustpilot
2.3/5 (14)
Top complaints
  • Auto-renewal with undisclosed price increases
  • Deceptive sales tactics and lack of transparency
  • Poor customer service for smaller accounts

Productboard

Trustpilot
1/5 (1)
TrustRadius
8.3/10 (5)
Top complaints
  • Expensive pricing model
  • Per-seat costs don't scale well
  • Premium features locked behind high-tier plans

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Medallia 3 hidden costs

high
Automatic Price Increases on Renewal 10% of license costs
medium
Reduced Support for Smaller Accounts 5-10% of license costs
medium
Platform Performance Issues After Acquisition 10-15% of license costs
See all Medallia hidden costs →

Productboard 3 hidden costs

medium
Per-Seat Pricing for Feature Contributors 10-30% of license costs
medium
Premium Feature Gating 15-25% of license costs
high
Small Team Scaling Issues 20-40% of license costs
See all Productboard hidden costs →

Continue researching

Medallia

Productboard

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