Medallia vs Canny Pricing (2026)
Compare / Medallia vs Canny
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Team size
25 seats

Medallia vs Canny

Customer Feedback pricing comparison · 2026

Medallia uses custom pricing, while Canny ranges from $0–$79/user/month. Medallia is typically 100% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit Canny pricing
Free plan limits → Discount programs →
Compare
2 products · Customer Feedback
Side-by-side · live
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 23d ago
$12K $24K
View pricing →
Canny
Canny is a user-friendly product feedback and feature request management platform that hel
verified 27d ago
$12K $24K
View pricing →
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pro
$24K/yr
year 1 license · $79/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$12K/yr
Vendr · n=28
No Vendr data
—
Not in Vendr's deal flow
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence High confidence
Sources No structured sources
Last verified 3w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Automatic Price Increases on Renewal
    10% of license costs
    1 source
  • Reduced Support for Smaller Accounts
    5-10% of license costs
    1 source
  • Platform Performance Issues After Acquisition
    10-15% of license costs
    1 source
No hidden costs documented
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3/5 (14)
Best for
Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities
Watch out
Auto-renewal with undisclosed price increases
No public ratings yet
Best for
Small teams or startups getting started with customer feedback collection
Watch out
Expensive pricing compared to alternatives
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit Canny pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Customer Feedback

Medallia

Custom pricing
/user/month
1 plan
Full pricing breakdown →
VS
Customer Feedback

Canny

$0–$79
/user/month
4 plans · Free tier
Full pricing breakdown →

Medallia and Canny both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Medallia Canny
Enterprise Custom Free /free
Core — $19 /per month billed yearly
Pro — $79 /per month billed yearly
Business — Custom

Continue researching

Medallia

Canny

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