Quick Answer
Last verified:
High confidence

Medallia uses custom pricing as of July 2026. Contact Medallia directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Medallia offers 1 pricing tiers: Enterprise. The Enterprise plan is large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities.

Last verified: | Sources: 10 pricing pages and reviews
Know Before You Buy — Try Medallia Free

Medallia uses custom pricing, and hidden costs like implementation and support add to the quoted price as of July 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: automatic price increases on renewal, reduced support for smaller accounts, platform performance issues after acquisition. Verified from 10 sources by CostBench.

Hidden Costs Breakdown

1

Automatic Price Increases on Renewal

high support

Contracts auto-renew with price increases applied without customer consent or advance notice. Customers report being locked into renewal terms with 10% price hikes that were not agreed upon.

trustpilot

our agreement was recently renewed with a 10% price increase without our consent or knowledge

2

Reduced Support for Smaller Accounts

medium support

Smaller customer accounts report being told that Medallia no longer dedicates resources to accounts below a certain size threshold, limiting access to support and account management.

trustpilot

When reaching out for support, I was told by Kin Ming Li they no longer dedicate resources to accounts our size

3

Platform Performance Issues After Acquisition

medium implementation

Following Medallia's acquisition of competitors, customers report severe platform slowdowns, bugs, and workflow disruptions that impact productivity and user adoption.

trustpilot

Since Medailla took over, it completely went to shit. It is so slow, completely unworkable and buggy.

Frequently Asked Questions

01 What hidden costs should I budget for with Medallia?

Beyond the license fee, budget for: Automatic Price Increases on Renewal (10% of license costs); Reduced Support for Smaller Accounts (5-10% of license costs); Platform Performance Issues After Acquisition (10-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Medallia charge for implementation?

Medallia implementation is not included in the license cost. Following Medallia's acquisition of competitors, customers report severe platform slowdowns, bugs, and workflow disruptions that impact productivity and user adoption.. Estimated impact: 10-15% of license costs.

03 How much does Medallia support cost?

Contracts auto-renew with price increases applied without customer consent or advance notice. Customers report being locked into renewal terms with 10% price hikes that were not agreed upon. Estimated impact: 10% of license costs.

04 Are there overage or storage costs with Medallia?

Overage and storage policies for Medallia depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Medallia?

Add-on pricing for Medallia varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Check current Medallia pricing

Prices and terms change; verify against the live pricing page.

See Medallia Pricing