Quick Answer
Last verified:
High confidence

Canny costs Free to $79 per user/month as of September 2026, with 3 plans available including a free tier. Plans: Free (free), and Pro at $79/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Canny offers 3 pricing tiers: Free, Pro, Business. A free plan is available. Paid plans include Pro at $79/per month billed yearly. The Pro plan is teams needing advanced pm integrations, automation, user segmentation, and privacy controls.

Last verified: | Sources: 4 pricing pages and reviews
Freemium plan type

Yes, Canny offers a freemium plan as of September 2026. The free tier includes 7 features with limits on trackedusers and managers. Paid plans start at $79/per month billed yearly (Pro). Pricing verified from 4 sources by CostBench.

Freemium

Canny offers a freemium model with limited features; upgrade to unlock more.

What's Included in the Free Plan

  • 25 tracked users
  • 5 managers
  • Unlimited contributors
  • Unlimited feedback
  • Unlimited boards
  • Autopilot AI (feedback discovery, deduplication, MCP connectors, comment summaries)
  • Base features (status updates, SSO, admin reports, vote-on-behalf, tags, widget, categories, owners)
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What's NOT Included (Paid Only)

  • 100+ tracked users
  • All Free features
  • 10 managers
  • PM integrations (Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps)
  • Advanced privacy
  • Remove branding
  • Email whitelabel
  • Unlimited roadmaps
  • API & webhooks
  • Internal comments
  • Custom fields
  • User segmentation
  • Automation rules
  • Custom admin roles
  • Changelog
  • Private boards
  • Custom domains
  • Content translations
  • Smart replies
  • Custom statuses
  • Advanced portal privacy

Free Plan Limits

Limit Free Plan Paid Plans
trackedUsers 25 tracked users maximum
managers 5 managers
roadmaps
boards Unlimited

You'll Need to Upgrade When...

  • You exceed the user limit
  • You need features like 100+ tracked users or All Free features
  • You require premium support or SLA guarantees
  • You need to remove branding or watermarks
  • You need advanced integrations or API access

Hidden Restrictions on Free Plan

  • ! Canny branding may appear on your content or communications
  • ! Support is limited to community forums or email with longer response times
  • ! Export options may be restricted or include watermarks
  • ! API access is typically limited or not available
  • ! Advanced reporting and analytics require paid plans

Free vs Paid: Which Do You Need?

Free Plan is Enough If...

  • You're an individual or very small team
  • You need only basic features
  • You don't mind usage limits
  • Branding on output is acceptable
  • Community support is sufficient

Free vs Pro Plan Comparison

Free $0
Features 7 included 21+ included
Support Community/Email Priority Support
Branding Canny branding Your branding
Best For Small teams getting started with AI-powered feedback capture Teams needing advanced PM integrations, automation, user segmentation, and privacy controls

Frequently Asked Questions

01 Is Canny free?

Yes, Canny offers a freemium plan with 7 core features included. However, there are limits on trackedusers, managers that may require upgrading.

02 What's included in Canny's free plan?

Canny's free plan includes: 25 tracked users, 5 managers, Unlimited contributors, Unlimited feedback, Unlimited boards, and 2 more features. Key limits include trackedUsers: 25 tracked users maximum, managers: 5 managers, roadmaps: null.

03 What's NOT included in Canny's free plan?

The free plan excludes: 100+ tracked users, All Free features, 10 managers, PM integrations (Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps), Advanced privacy. You'll also have Canny branding and limited support options.

04 When should I upgrade from Canny's free plan?

Consider upgrading when: you hit user or storage limits, need features like 100+ tracked users or All Free features, require premium support, or want to remove branding. The cheapest paid plan starts at $79/per month billed yearly.

05 Is Canny's free plan really free forever?

Yes, Canny's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.

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