Quick Answer
Last verified:
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Canny costs Free to $79 per user/month as of May 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available
Last verified: | Sources: 3 pricing pages and reviews
+70% above list price
Know Before You Buy — Try Canny Free

Canny true cost runs 70% above the listed $0-$79/user/month price as of May 2026. For a 25-person team, expect ~$20,145 in year-one costs vs the $11,850 base license. Key hidden costs: tracked user overage costs: $0.79/user (starter) or $0.90/user (growth) beyond plan limits, unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users, integration costs if connecting to premium tools (salesforce, jira, etc.). Verified from 3 sources by CostBench.

Hidden Costs Breakdown

1

Tracked user overage costs: $0.79/user (Starter) or $0.90/user (Growth) beyond plan limits

2

Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users

3

Integration costs if connecting to premium tools (Salesforce, Jira, etc.)

4

For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely

5

User engagement spikes during product launches or controversies can temporarily inflate costs

6

Autopilot AI features may increase tracked user counts by automatically engaging users

7

No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking

8

Annual commitment required for discounted pricing on higher tiers

Example: True Cost for 25 Users

License (25 × $39.5 × 12) $11,850/yr
Implementation (one-time) +$15,000–$50,000
Premium Support (20%) +$2,370/yr
Training (25 × $500) +$12,500
Admin (part-time) +$15,000–$25,000/yr
Estimated Year 1 Total ~$20,145
That's roughly 1.7× the advertised license price.
Now You Know the Real Cost — Try Canny Free