Quick Answer
Last verified:
High confidence

Zoho Desk AI (Zia) costs Free to $40 per user/month as of July 2026, with 5 plans available including a free tier. Plan: Free Edition (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Zoho Desk AI (Zia) offers 5 pricing tiers: Express, Standard, Professional, Enterprise, Free Edition.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Zoho Desk AI (Zia) Free

Zoho Desk AI (Zia) lists $0-$40/user/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: data migration, workflow adjustments, and agent training, telephony integration, light agents. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Data Migration, Workflow Adjustments, and Agent Training

medium implementation

One-time costs for data migration, workflow adjustments, and agent training apply when migrating from another helpdesk, covering internal time and resources for onboarding and staff training.

industry

Zoho offers free migration support, but this does not cover the internal time and resources required for onboarding and training staff.

2

Telephony Integration

medium addon

Native telephony is not included in Zoho Desk plans and requires the separate product Zoho Voice, incurring additional costs.

industry

These plans typically include 1,000 free inbound and 250 outbound minutes per license per month, with additional call charges and number rental fees applying thereafter.

3

Light Agents

low addon

"Light agents" for internal collaborators cost approximately $6 per agent per month on Professional and Enterprise plans, with the Enterprise plan including 50 free licenses.

industry

The Enterprise plan, however, includes 50 free light agent licenses.

Frequently Asked Questions

01 What hidden costs should I budget for with Zoho Desk AI (Zia)?

Beyond the license fee, budget for: Telephony Integration ($34 per user per month (BASIC plan) or $49 per admin plus 10 telephony agents annually (Zoho-Friendly Standard plan)); Light Agents ($6 per agent per month). Exact totals depend on your deployment size and negotiated terms.

02 Does Zoho Desk AI (Zia) charge for implementation?

Zoho Desk AI (Zia) implementation is not included in the license cost. One-time costs for data migration, workflow adjustments, and agent training apply when migrating from another helpdesk, covering internal time and resources for onboarding and staff training..

03 How much does Zoho Desk AI (Zia) support cost?

Premium support pricing for Zoho Desk AI (Zia) depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Zoho Desk AI (Zia)?

Overage and storage policies for Zoho Desk AI (Zia) depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Zoho Desk AI (Zia)?

Add-on pricing for Zoho Desk AI (Zia) varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Zoho Desk AI (Zia) Free

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