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Phone SystemCustomCustomer Experience (CX)CustomCX CompleteCustom
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All GoTo Connect Plans & Pricing

Plan Monthly Annual Best For
Phone System
Customer Experience (CX)
CX Complete
Contact Center
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Phone System

Customer Experience (CX)

CX Complete

Contact Center

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GoTo Connect uses custom pricing as of July 2026 with 4 plans available. Contact GoTo Connect directly for a personalized quote. The median contract is $49,560/year based on 4 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

GoTo Connect offers 4 pricing tiers: Phone System, Customer Experience (CX), CX Complete, Contact Center.

Compared to other business phone / voip software, GoTo Connect is positioned at the budget-friendly price point.

  • Median contract: $49,560/yr from 4 buyer reports Directional
  • 2 documented hidden costs beyond list price
Last verified: | Sources: 1 pricing pages and reviews

How much does GoTo Connect cost?

GoTo Connect uses custom pricing across 4 plans. Contact GoTo Connect directly for a personalized quote. Plans include Phone System (custom pricing), Customer Experience (CX) (custom pricing), CX Complete (custom pricing), Contact Center (custom pricing).

GoTo Connect Pricing Overview

GoTo Connect uses custom pricing — contact their sales team for a quote. The Phone System plan requires contacting sales for a custom quote. The Customer Experience (CX) plan requires contacting sales for a custom quote. The CX Complete plan requires contacting sales for a custom quote. The Contact Center plan requires contacting sales for a custom quote.

The median GoTo Connect customer pays $49,560/year based on 4 verified purchases.

There are at least 2 documented hidden costs beyond GoTo Connect's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Request GoTo Connect Pricing

GoTo Connect offers several plans for businesses. These plans include Phone System, Customer Experience (CX), CX Complete, and Contact Center.

All listed plans have custom pricing and do not display a monthly or annual cost.

How GoTo Connect Pricing Compares

Compare GoTo Connect pricing against top alternatives in Business Phone / VoIP.

8x8 $15-$140/month View pricing → CallHippo $0-$45/user/month View pricing → Dialpad $15-$25/month View pricing →

Compare GoTo Connect vs Alternatives

Before committing to GoTo Connect, compare pricing with these 3 alternatives in the same category.

VS8x8
From $15/month

Small businesses needing basic VoIP phone service and messaging

Compare pricing
VSCallHippo
Free

Individuals or very small teams wanting a free virtual phone number with basic calling features

Compare pricing
VSDialpad
From $15/month

Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features

Compare pricing

All GoTo Connect alternatives & migration guides

What Companies Actually Pay for GoTo Connect

The median GoTo Connect buyer pays $49,560/year based on 4 verified purchase transactions.

What companies actually pay $49,560/yr Median across 4 third-party buyer reports Directional
Review scores
Trustpilot 2.1out of 5 (186)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Customer Service and SupportBilling and TransparencyMobile App GlitchesInterface and Modernization
Source: aggregated from 4 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How GoTo Connect Pricing Compares

Software Starting Price Top Price
GoTo Connect Custom Custom
8x8 $15/month $140/month
CallHippo Free $45/user/month
Dialpad $15/month $25/month
KrispCall $15/user/month $40/user/month
Ooma Office $19.95/month $29.95/month

Browse all Business Phone / VoIP pricing →

2 GoTo Connect Hidden Costs Beyond the List Price

Beyond the listed price, GoTo Connect has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • SMS Credits Overage $0.0055
    medium 1 source
    industry "Overage charges are reported at $0.0055 per SMS credit, with each MMS message consuming three credits."
  • Toll-Free Numbers and Minutes
    medium 1 source
    industry "Plans typically include 1,000 pooled toll-free minutes, with additional minutes costing extra (requiring a quote from the sales team)."
Tip

Ask your GoTo Connect sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry Trustpilot Consumer reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 3 source citations total.

GoTo Connect Pricing FAQ

01 Does GoTo Connect have a free plan?

GoTo Connect does not have a free plan.

02 What are the available pricing tiers for GoTo Connect?

The available pricing tiers are Phone System, Customer Experience (CX), CX Complete, and Contact Center.

03 How is pricing determined for GoTo Connect plans?

All GoTo Connect plans have custom pricing.

Is this pricing incorrect? — we'll verify and update it.