Quick Answer
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Customer Thermometer costs $9 to $700 per responses/month as of July 2026, with 8 plans available. Plans: Jumper at $49/responses/month, Flyer at $99/responses/month, Mach 1 at $159/responses/month, Mach 2 at $259/responses/month, Mach 3 at $400/responses/month, Mach 4 at $700/responses/month, and At the Beach at $9/responses/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Customer Thermometer offers 8 pricing tiers: Jumper, Flyer, Mach 1, Mach 2, Mach 3, Mach 4, Enterprise, At the Beach. Paid plans include Jumper at $49/responses/month, Flyer at $99/responses/month, Mach 1 at $159/responses/month.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Customer Thermometer Plans

Customer Thermometer lists $9-$700/responses/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: implementation effort, vat, mobile alerts app. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Implementation Effort

low implementation

Users need to generate HTML code snippets to embed feedback buttons or upload CSV lists for email blasts, which requires user effort.

industry

Implementation typically involves generating HTML code snippets to embed feedback buttons into existing CRM or helpdesk applications, or adding them to email signatures

2

VAT

medium compliance

VAT is applied to invoices for UK users and EU-based users (outside the UK) unless a VAT number is supplied.

industry

For EU-based users (outside the UK), VAT is applied unless a VAT number is supplied at the time of purchase

3

Mobile Alerts App

medium addon

Utilizing mobile alerts requires purchasing a partner's app as a one-off charge.

industry

Mobile Alerts: If users choose to utilize mobile alerts, they will need to purchase a partner's app as a one-off charge

Now You Know the Real Cost — See Customer Thermometer Plans

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