Price checkPer seat
FreeFreeGrowth$35/user/moPro$65/user/mo
See all 4 plans

All Hiver Plans & Pricing

Plan Monthly Annual Best For
Free
Growth
Pro
Elite
View all features by plan (compare side-by-side)

Free

Growth

Pro

Elite

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Compare Hiver with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does Hiver actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$875per month · $35/seat × 25seats
Year 1 license$11K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Hiver's plans, annualized. Custom-priced tiers show a hatched bar.

FreeCustom
Growth$420/yr
Pro$780/yr
Elite$1.1K/yr
Quick Answer
Last verified:
High confidence

Hiver costs Free to $95 per user/month as of July 2026, with 4 plans available including a free tier. Plans: Free (free), Growth at $35/user/month, Pro at $65/user/month, and Elite at $95/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Hiver offers 4 pricing tiers: Free, Growth, Pro, Elite. A free plan is available. Paid plans include Growth at $35/user/month, Pro at $65/user/month, Elite at $95/user/month.

Compared to other help desk/support software, Hiver is positioned at the mid-market price point.

  • 3 documented hidden costs beyond list price
  • G2 rating: 4.6 out of 5 from 1,283 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Hiver cost?

Hiver offers a free plan with 3 paid tiers from $35 to $95/user/month. Plans include Free (free), Growth at $35/user/month, Pro at $65/user/month, Elite at $95/user/month.

Hiver Pricing Overview

Hiver has 4 pricing plans, including a free tier. Paid plans range from $0 to $95/user/month. The Free plan is free. The Growth plan costs $35/user/month. The Pro plan costs $65/user/month. The Elite plan costs $95/user/month.

There are at least 3 documented hidden costs beyond Hiver's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

Try Hiver Free

Hiver offers four pricing tiers: Free, Growth, Pro, and Elite. Pricing is per user per month. Annual billing is available for paid plans.

How Hiver Pricing Compares

Compare Hiver pricing against top alternatives in Help Desk/Support.

Freshdesk $0-$89/agent/month View pricing → Freshservice $29-$119/agent/month View pricing → Front $25-$105/user/month View pricing →

Compare Hiver vs Alternatives

Before committing to Hiver, compare pricing with these 3 alternatives in the same category.

VSFreshdesk
Free

Small teams starting out

Compare pricing
VSFreshservice
From $29/agent/month

Small IT teams setting up their first service desk

Compare pricing
VSFront
From $25/user/month

Essential capabilities to get started with single-channel support

Compare pricing

All Hiver alternatives & migration guides

What Companies Actually Pay for Hiver

Review scores
TrustRadius 8.9out of 10 (16)
Trustpilot 2out of 5 (10)
G2 4.6out of 5 (1,283)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Email Issues and Performance LagMissing or Limited FeaturesSupport ResponsivenessGmail/Google Workspace Dependency

How Hiver Pricing Compares

Software Starting Price Top Price
Hiver Free $95/user/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/user/month $105/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Browse all Help Desk/Support pricing →

3 Hiver Hidden Costs Beyond the List Price

Beyond the listed price, Hiver has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Seat-Block Problem 43%
    high 1 source
    industry "While Hiver does not sell separate add-ons, and AI features are integrated into each paid tier (Growth AI, Pro AI, Elite AI), accessing more advanced AI capabilities requires upgrading the entire plan, which can lead to a higher overall cost if on..."
  • Advanced AI Upgrade Cost
    medium 1 source
    industry "While Hiver does not sell separate add-ons, and AI features are integrated into each paid tier (Growth AI, Pro AI, Elite AI), accessing more advanced AI capabilities requires upgrading the entire plan, which can lead to a higher overall cost if on..."
  • Total Cost of Ownership (TCO)
    medium 1 source
    industry "While Hiver does not sell separate add-ons, and AI features are integrated into each paid tier (Growth AI, Pro AI, Elite AI), accessing more advanced AI capabilities requires upgrading the entire plan, which can lead to a higher overall cost if on..."
Tip

Ask your Hiver sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 10 source citations total.

How to Negotiate Hiver Pricing

Hiver contracts are negotiable. These 7 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 7 tactics
Thorough Research high success

Understanding the market value, features, and alternative solutions can strengthen a buyer's position.

https://frederickrealestateonline.com
Understand Seller Motivation high success

Knowing why a vendor might be keen to close a deal can provide leverage.

https://atlasrr.com
Be Willing to Walk Away high success

This can be a powerful tactic to avoid caving to unfavorable terms.

https://rainsalestraining.com
Leverage Competition high success

Mentioning competitors can create time pressure and encourage a vendor to offer better terms.

https://rainsalestraining.com
Bundling Requests medium success

When negotiating, bundling multiple requests (e.g., for features or support) can be beneficial.

https://frederickrealestateonline.com
Focus on Value medium success

Instead of immediately seeking price concessions, buyers can focus on the value proposition and how each request aligns with their objectives.

https://rainsalestraining.com
Negotiate Auto-Renewal medium success

Negotiating modifications to auto-renewal clauses, such as shorter renewal periods, clearer notice requirements, or opt-in renewals, can help mitigate risks.

https://tahardinglawfirm.com
High success Medium Low / difficult

Full negotiation guide →

Hiver Pricing FAQ

01 Is there a free plan available?

Yes, Hiver offers a Free plan at $0.0 per user per month.

02 What is the cheapest paid plan?

The Growth plan is the cheapest paid plan, costing $35.0 per user per month when billed monthly, or $25.0 per user per month when billed annually.

03 Are there discounts for annual billing?

Yes, annual billing is available for Growth, Pro, and Elite plans, offering a reduced per user per month rate compared to monthly billing.

Is this pricing incorrect? — we'll verify and update it.