Price checkPer seat
FreeFreeEssentials$15/user/moPremium$20/user/mo
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ProProfs Help Desk costs Free to $20 per user/month as of May 2026, with 4 plans available including a free tier. Plans: Free (free), Essentials at $15/user/month, and Premium at $20/user/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

ProProfs Help Desk offers 4 pricing tiers: Free, Essentials, Premium, Enterprise. A free plan is available. Paid plans include Essentials at $15/user/month, Premium at $20/user/month.

Compared to other help desk/support software, ProProfs Help Desk is positioned at the budget-friendly price point.

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How much does ProProfs Help Desk cost?

ProProfs Help Desk offers 4 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free (free), Essentials at $15/user/month, Premium at $20/user/month, Enterprise (custom pricing).

ProProfs Help Desk Pricing Overview

ProProfs Help Desk has 4 pricing plans, including a free tier. Paid plans range from $0 to $20/user/month. The Free plan is free. The Essentials plan costs $15/user/month. The Premium plan costs $20/user/month. The Enterprise plan requires contacting sales for a custom quote.

This pricing was last verified in May 18, 2026.

Try ProProfs Help Desk Free

ProProfs Help Desk is part of the broader ProProfs suite (KB, chat, surveys, training). It targets small and mid-sized businesses with affordable per-agent pricing and a free-forever plan.

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What does ProProfs Help Desk actually cost you?

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Tier
Billing
Your projected cost$375per month · $15/seat × 25 seats
Year 1 license$4.5K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across ProProfs Help Desk's plans, annualized. Custom-priced tiers show a hatched bar.

FreeCustom
Essentials$180/yr
Premium$240/yr
EnterpriseCustom

All ProProfs Help Desk Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • Limited tickets
  • Basic ticketing

Essentials

  • Shared inbox
  • Multi-channel ticketing
  • Knowledge base
  • Customer chat
  • Basic automation

Premium

  • Everything in Essentials
  • Advanced reporting
  • Surveys
  • API access
  • Custom branding

Enterprise

  • Custom integrations
  • Dedicated CSM
  • SSO
Try ProProfs Help Desk Free
Compare ProProfs Help Desk with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.

How ProProfs Help Desk Pricing Compares

Software Starting Price Top Price
ProProfs Help Desk Free $20/user/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $125/agent/month
Front $33/user/month $138/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Browse all Help Desk/Support pricing →

ProProfs Help Desk Pricing FAQ

01 How much does ProProfs Help Desk cost per agent?

Essentials is $10/agent/month on annual billing ($15/month monthly). Premium is $15 annual ($20 monthly). There's also a free-forever plan for very small teams.

02 What's included in the ProProfs ecosystem?

ProProfs sells help desk, knowledge base, live chat, surveys, training/LMS, and quizzes as separate products. The Premium help desk plan bundles surveys and KB; other modules require separate subscriptions.

03 Is the free plan really usable?

Yes for tiny teams (1-2 agents, low ticket volume). It includes basic ticketing but lacks reporting, KB, and chat — fine for a starter but most teams outgrow it within a quarter.

Is this pricing incorrect? — we'll verify and update it.