Price checkPer Agent
Professional$40/Agent /moEnterprise$125/Agent /mo
See all 2 plans

All Supportbench Plans & Pricing

Plan Monthly Annual Best For
Professional
Enterprise
View all features by plan (compare side-by-side)

Professional

Enterprise

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Cost calculator

What does Supportbench actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$1.0Kper month · $40/unit × 25units
Year 1 license$12K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Supportbench's plans, annualized. Custom-priced tiers show a hatched bar.

Professional$480/yr
Enterprise$1.5K/yr
Quick Answer
Last verified:
High confidence

Supportbench costs $32 to $125 per Agent / Month as of July 2026, with 2 plans available. Plans: Professional at $40/Agent / Month, and Enterprise at $125/Agent / Month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Supportbench offers 2 pricing tiers: Professional, Enterprise. Paid plans include Professional at $40/Agent / Month, Enterprise at $125/Agent / Month.

Compared to other help desk/support software, Supportbench is positioned at the mid-market price point.

  • 4 documented hidden costs beyond list price
  • G2 rating: 4.9 out of 5 from 115 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Supportbench cost?

Supportbench pricing ranges from $32 to $125/Agent / Month across 2 plans. Plans include Professional at $40/Agent / Month, Enterprise at $125/Agent / Month.

Supportbench Pricing Overview

Supportbench has 2 pricing plans ranging from $32 to $125/Agent / Month. The Professional plan costs $40/Agent / Month. The Enterprise plan costs $125/Agent / Month.

Supportbench with a annual commitment minimum commitment, requiring at any time notice to cancel.

There are at least 4 documented hidden costs beyond Supportbench's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

See Supportbench Plans

Supportbench offers two paid plans: Professional and Enterprise. Both plans are priced per agent per month.

The Professional plan costs $40 per agent per month. The Enterprise plan costs $125 per agent per month.

How Supportbench Pricing Compares

Compare Supportbench pricing against top alternatives in Help Desk/Support.

Freshdesk $0-$89/agent/month View pricing → Freshservice $29-$119/agent/month View pricing → Front $25-$105/user/month View pricing →

Compare Supportbench vs Alternatives

Before committing to Supportbench, compare pricing with these 3 alternatives in the same category.

VSFreshdesk
Free

Small teams starting out

Compare pricing
VSFreshservice
From $29/agent/month

Small IT teams setting up their first service desk

Compare pricing
VSFront
From $25/user/month

Essential capabilities to get started with single-channel support

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All Supportbench alternatives & migration guides

What Companies Actually Pay for Supportbench

Review scores
G2 4.9out of 5 (115)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Steep learning curveSLA breach indicatorsAdvanced filters in reportingEmail display issues

How Supportbench Pricing Compares

Software Starting Price Top Price
Supportbench $32/Agent / Month $125/Agent / Month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/user/month $105/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Browse all Help Desk/Support pricing →

4 Supportbench Hidden Costs Beyond the List Price

Beyond the listed price, Supportbench has at least 4 documented hidden costs that can significantly increase total cost of ownership.

Watch for 4 hidden costs
  • Implementation Costs $1,000 to $5,000
    medium 1 source
    industry "Hidden/Implementation Costs: Supportbench explicitly states that it has "no hidden setup or platform fees" and that onboarding and training are included in every plan."
  • Customization $500 to $10,000
    high 1 source
    industry "Supportbench aims for transparent pricing, with many features, including AI tools, onboarding, and training, integrated into its base plans to avoid hidden costs."
  • Additional Training $500 to $2,000
    medium 1 source
    industry "Hidden/Implementation Costs: Supportbench explicitly states that it has "no hidden setup or platform fees" and that onboarding and training are included in every plan."
  • Data Migration $1,000 to $5,000
    medium 1 source
    industry "), specific auto-renewal terms for Supportbench, including the length of renewal terms or notice periods, are not detailed in the provided search results beyond the monthly advance billing."
Tip

Ask your Supportbench sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 5 source citations total.

Supportbench Contract Terms

Supportbench contracts do not auto-renew. Changes require at any time. These terms are sourced from verified buyer experiences.

Contract Terms
Cancellation Notice at any time
Minimum Commitment annual commitment
Based on 1 verified source

Supportbench Pricing FAQ

01 What is the cheapest paid plan?

The Professional plan is the cheapest paid plan at $40 per agent per month.

02 Are there discounts for annual billing?

Yes, the Professional plan is $32 per agent per month when billed annually, and the Enterprise plan is $100 per agent per month when billed annually.

03 Does Supportbench offer a free plan?

Supportbench does not offer a free plan.

Is this pricing incorrect? — we'll verify and update it.