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All Freshworks Neo ITSM Plans & Pricing

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Starter
Growth
Pro
Enterprise
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Pro

Enterprise

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Quick Answer
Last verified:
High confidence

Freshworks Neo ITSM costs $19 to $99 per agent/month as of July 2026, with 4 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshworks Neo ITSM offers 4 pricing tiers: Starter, Growth, Pro, Enterprise.

Compared to other it service management (itsm) software, Freshworks Neo ITSM is positioned at the budget-friendly price point.

  • 6 documented hidden costs beyond list price
  • Contracts auto-renew — at least thirty (30) days prior to the expiration of the relevant Subscription Term
  • G2 rating: 4.5 out of 5 from 1,339 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshworks Neo ITSM cost?

Freshworks Neo ITSM pricing starts at $19/agent/month across 4 plans, with enterprise pricing available on request. Plans include Starter (custom pricing), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshworks Neo ITSM Pricing Overview

Freshworks Neo ITSM has 4 pricing plans ranging from $19 to $99/agent/month. The Starter plan requires contacting sales for a custom quote. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

Freshworks Neo ITSM contracts auto-renew, with a $10,000+ minimum commitment, and annual price increases of 5-10% annually.

There are at least 6 documented hidden costs beyond Freshworks Neo ITSM's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

See Freshworks Neo ITSM Plans

Freshworks Neo ITSM offers multiple paid plans billed annually per agent per month. The available plans are Starter, Growth, and Pro. The Enterprise plan is available via custom pricing.

How Freshworks Neo ITSM Pricing Compares

Compare Freshworks Neo ITSM pricing against top alternatives in IT Service Management (ITSM).

BMC Helix ITSM Custom pricing View pricing → ManageEngine ServiceDesk Plus $13-$67/month View pricing → ServiceNow ITSM Custom pricing View pricing →

Compare Freshworks Neo ITSM vs Alternatives

Before committing to Freshworks Neo ITSM, compare pricing with these 3 alternatives in the same category.

VSBMC Helix ITSM
Custom

Large enterprises requiring sophisticated ITSM with AIOps and multi-cloud management capabilities

Compare pricing
VSManageEngine ServiceDesk Plus
From $13/month

Small teams needing basic help desk

Compare pricing
VSServiceNow ITSM
Custom

Organizations starting with core ITSM workflows

Compare pricing

All Freshworks Neo ITSM alternatives & migration guides

What Companies Actually Pay for Freshworks Neo ITSM

Review scores
TrustRadius 8.3out of 10 (170)
Trustpilot 1.9out of 5 (101)
G2 4.5out of 5 (1,339)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Poor Customer Service and SupportLimited Customization OptionsReporting LimitationsSteep Learning Curve

How Freshworks Neo ITSM Pricing Compares

Software Starting Price Top Price
Freshworks Neo ITSM $19/agent/month $99/agent/month
BMC Helix ITSM Custom Custom
ManageEngine ServiceDesk Plus $13/month $67/month
ServiceNow ITSM Custom Custom
SysAid Custom Custom
Zendesk Suite $55/month $115/month

Browse all IT Service Management (ITSM) pricing →

6 Freshworks Neo ITSM Hidden Costs Beyond the List Price

Beyond the listed price, Freshworks Neo ITSM has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Professional Services $5,000 to $25,000
    high 1 source
    industry "Professional Services and Configuration: Although Freshworks promotes "rapid deployment" and "out-of-the-box workflows," most organizations require substantial professional services to tailor ITSM systems to their specific environment"
  • Add-ons and Integrations $5-$15/month, $20-$50/month, $100-$500/month
    medium 1 source
    industry "Essential features may not be included in standard plans and are considered "strategic upsell areas" by vendors"
  • Monthly Billing Premium 15-35%
    medium 1 source
    industry "Annual Billing: Opting for monthly billing instead of annual billing can incur a 15-35% premium on the per-user rates"
  • Tier Upgrade Costs
    high 1 source
    industry "Tier Upgrades: While pricing tiers are designed to reward scale, exceeding a certain number of users (e.g., 100 users) might necessitate a plan upgrade, introducing new costs"
  • Data Residency and Retention
    medium 1 source
    industry "Data Residency and Retention Fees: Enterprises in regulated industries might face additional charges for hosting data in specific geographic regions or retaining logs for extended periods"
  • Training Expenses
    medium 1 source
    industry "Training Expenses: While not explicitly detailed with figures for Freshworks Neo ITSM, training costs are a common hidden expense in ITSM implementations"
Tip

Ask your Freshworks Neo ITSM sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 5 independent sources
industry Vendr Verified buyer transactions TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 12 source citations total.

Freshworks Neo ITSM Contract Terms

Freshworks Neo ITSM contracts auto-renew. Changes require at least thirty (30) days prior to the expiration of the relevant Subscription Term. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice at least thirty (30) days prior to the expiration of the relevant Subscription Term
Minimum Commitment $10,000+
Price Escalation 5-10% annually
Based on 1 verified source

How to Negotiate Freshworks Neo ITSM Pricing

Freshworks Neo ITSM contracts are negotiable. These 5 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 5 tactics
Negotiate Price Escalation Caps high success

Buyers should negotiate to cap or remove annual price escalation clauses, or negotiate a provision allowing termination without penalty if the increase exceeds a specified threshold.

https://genieai.co
Insist on Extended Notice Periods high success

Insisting on longer notice periods (60-90 days) for non-renewal during initial negotiations provides ample time to evaluate vendor performance, compare alternatives, and negotiate better terms or pricing.

https://vendr.com
Multi-year Renewals with Locked Rates high success

Negotiating multi-year renewals with locked per-seat rates can help avoid annual price increases.

https://vendr.com
Clarify True-up Terms high success

Buyers should clarify how mid-contract seat additions are priced and whether it is possible to reduce seats at renewal.

https://vendr.com
Leverage Certified Partners high success

Teaming with certified Freshworks partners can unlock discounts beyond website rates, potentially up to 30% off for annual plans, and may include free migration services.

https://datalunix.com
High success Medium Low / difficult

Full negotiation guide →

Freshworks Neo ITSM Pricing FAQ

01 What is the cheapest paid plan?

The Starter plan is the cheapest paid plan at $19 per agent per month, billed annually.

02 Are there monthly billing options?

All listed plans are billed annually per agent per month.

03 Is there a free plan available?

Freshworks Neo ITSM does not offer a free plan.

Is this pricing incorrect? — we'll verify and update it.