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All Freshdesk Knowledge Base Plans & Pricing

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Growth
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Enterprise
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Freshdesk Knowledge Base costs Free to $89 per agents for 6 months as of July 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshdesk Knowledge Base offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Compared to other knowledge management software, Freshdesk Knowledge Base is positioned at the mid-market price point.

  • 3 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 3,752 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshdesk Knowledge Base cost?

Freshdesk Knowledge Base offers a free plan with 3 paid tiers from $Infinity to $89/agents for 6 months. Plans include Free (free), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshdesk Knowledge Base Pricing Overview

Freshdesk Knowledge Base has 4 pricing plans, including a free tier. Paid plans range from $0 to $89/agents for 6 months. The Free plan is free. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

There are at least 3 documented hidden costs beyond Freshdesk Knowledge Base's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

Try Freshdesk Knowledge Base Free

Freshdesk Knowledge Base offers a Free plan for 6 months. Paid plans are available on an annual per-agent per-month basis.

The Growth plan is billed at $19 per agent per month, Pro at $55 per agent per month, and Enterprise at $89 per agent per month, all when paid annually.

How Freshdesk Knowledge Base Pricing Compares

Compare Freshdesk Knowledge Base pricing against top alternatives in Knowledge Management.

Document360 Custom pricing View pricing → Guru $0-$25/user/month View pricing → Notion $0-$24/user/month View pricing →

Compare Freshdesk Knowledge Base vs Alternatives

Before committing to Freshdesk Knowledge Base, compare pricing with these 3 alternatives in the same category.

VSDocument360
Custom

Growing documentation teams

Compare pricing
VSGuru
Free

Individual users or small teams

Compare pricing
VSNotion
Free

Individuals organizing personal projects and life

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All Freshdesk Knowledge Base alternatives & migration guides

What Companies Actually Pay for Freshdesk Knowledge Base

Review scores
TrustRadius 8.4out of 10 (643)
Trustpilot 1.5out of 5 (404)
G2 4.4out of 5 (3,752)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Slow loading times, particularly during high ticket volumes, which can negatively impact resolution efficiency.Frequent ticketing issues, such as the creation of duplicate tickets.Limited customization options, which can restrict flexibility and complicate ticket management for smaller teams.Advanced features often being limited to higher pricing plans, making it challenging for smaller organizations.

How Freshdesk Knowledge Base Pricing Compares

Software Starting Price Top Price
Freshdesk Knowledge Base Free $89/agents for 6 months
Document360 Custom Custom
Guru Free $25/user/month
Notion Free $24/user/month
Nuclino Free $12.5/user/month
Slab Free $15/user/month

Browse all Knowledge Management pricing →

3 Freshdesk Knowledge Base Hidden Costs Beyond the List Price

Beyond the listed price, Freshdesk Knowledge Base has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Feature Gating and Tiered Pricing $49/agent/month (Pro plan) or $55/agent/month (Pro plan billed annually)
    high 1 source
    industry "For instance, multi-language support and article versioning require the Pro plan, which costs $49/agent/month (or $55/agent/month billed annually)"
  • Agent Licensing for KB Access $980/month ($11,760/year) for a 20-agent team on the Pro plan
    high 1 source
    industry "Agent Licensing for KB Access: Even agents who only need read-only access to the knowledge base must be licensed, consuming a paid agent seat"
  • AI Add-ons and Session Fees $29/agent/month (Freddy AI Copilot billed annually); $49 per 100 sessions or $100 per 1,000 sessions for additional Freddy AI Agent sessions; $735 per month for 1,500 additional sessions
    high 1 source
    industry "Freddy AI Copilot costs $29/agent/month (billed annually) and is only available on Pro and Enterprise plans"
Tip

Ask your Freshdesk Knowledge Base sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 3 source citations total.

Freshdesk Knowledge Base Pricing FAQ

01 Is there a free plan available?

Yes, Freshdesk Knowledge Base has a Free plan available for 6 months.

02 What is the cheapest paid plan?

The cheapest paid plan is Growth, which costs $19 per agent per month when paid annually.

03 Are there monthly billing options?

The provided data only shows annual billing options for the Growth, Pro, and Enterprise plans.

Is this pricing incorrect? — we'll verify and update it.