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FreeFreeGrowthCustomProCustom
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All Freshchat (standalone) Plans & Pricing

Plan Monthly Annual Best For
Free
Growth
Pro
Enterprise
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Free

Growth

Pro

Enterprise

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Quick Answer
Last verified:
High confidence

Freshchat (standalone) costs Free to $79 per agent as of July 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshchat (standalone) offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Compared to other live chat software, Freshchat (standalone) is positioned at the budget-friendly price point.

  • 6 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 487 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshchat (standalone) cost?

Freshchat (standalone) offers a free plan with 3 paid tiers from $Infinity to $79/agent. Plans include Free (free), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshchat (standalone) Pricing Overview

Freshchat (standalone) has 4 pricing plans, including a free tier. Paid plans range from $0 to $79/agent. The Free plan is free. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

There are at least 6 documented hidden costs beyond Freshchat (standalone)'s list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

Try Freshchat (standalone) Free

Freshchat (standalone) offers a Free plan for basic needs. Paid plans include Growth, Pro, and Enterprise, billed annually per agent per month.

The Growth plan is priced at $19 per agent per month when billed annually. The Pro plan costs $49 per agent per month annually, and the Enterprise plan is $79 per agent per month annually.

How Freshchat (standalone) Pricing Compares

Compare Freshchat (standalone) pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare Freshchat (standalone) vs Alternatives

Before committing to Freshchat (standalone), compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

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VSFreshchat
Free

Small teams getting started

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VSOlark
Free

Small businesses testing live chat

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All Freshchat (standalone) alternatives & migration guides

What Companies Actually Pay for Freshchat (standalone)

Review scores
TrustRadius 8.2out of 10 (103)
Trustpilot 1.9out of 5 (12)
G2 4.4out of 5 (487)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Limited Reporting and AnalyticsChatbot LimitationsSetup and Customization ChallengesUser Interface and Notifications

How Freshchat (standalone) Pricing Compares

Software Starting Price Top Price
Freshchat (standalone) Free $79/agent
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

6 Freshchat (standalone) Hidden Costs Beyond the List Price

Beyond the listed price, Freshchat (standalone) has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Freddy AI Agent Sessions Overage $100 for every 1,000 extra sessions
    high 1 source
    industry "For Freshchat, this can be $100 for every 1,000 extra sessions"
  • Freddy AI Copilot Add-on $29 per agent per month
    high 1 source
    industry "Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)"
  • Day Passes for Occasional Agents $2, $7, or $12 per pass
    low 1 source
    industry "Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)"
  • Connector App Tasks $80 for 5,000 tasks
    low 1 source
    industry "Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)"
  • Extra Charges for Integrations
    medium 1 source
    industry "Integrations: Some reviewers have expressed concerns about paying extra for certain integrations"
  • Monthly Unique Visitors (MUV) Limit Overage four times their original subscription fee
    critical 1 source
    industry "Monthly Unique Visitors (MUV) Limits: One buyer reported being charged four times their original subscription fee for exceeding their Monthly Unique Visitor (MUV) limit, a term they noted was not explicitly stated on the pricing page"
Tip

Ask your Freshchat (standalone) sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 7 source citations total.

Freshchat (standalone) Contract Terms

Freshchat (standalone) contracts do not auto-renew. Changes require Customers can cancel at any time, but the cancellation will take effect only after the end of their current billing cycle.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Cancellation Notice Customers can cancel at any time, but the cancellation will take effect only after the end of their current billing cycle.
Based on 1 verified source

Freshchat (standalone) Pricing FAQ

01 Is there a free plan available?

Yes, Freshchat (standalone) offers a Free plan.

02 What is the cheapest paid plan?

The cheapest paid plan is Growth, at $19 per agent per month when billed annually.

03 Are there discounts for annual billing?

Yes, Growth, Pro, and Enterprise plans are available with annual billing at $19, $49, and $79 per agent per month, respectively.

Is this pricing incorrect? — we'll verify and update it.