Quick Answer
Last verified:
High confidence

Freshchat (standalone) costs Free to $79 per agent as of July 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshchat (standalone) offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Freshchat (standalone) Free

Freshchat (standalone) lists $0-$79/agent, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: freddy ai agent sessions overage, freddy ai copilot add-on, day passes for occasional agents. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Freddy AI Agent Sessions Overage

high overage

Paid plans include a limited number of Freddy AI agent sessions per month, and exceeding this limit incurs additional charges.

industry

For Freshchat, this can be $100 for every 1,000 extra sessions

2

Freddy AI Copilot Add-on

high addon

Freddy AI Copilot, a tool to assist human agents, is an additional feature not included in standard plans.

industry

Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)

3

Day Passes for Occasional Agents

low addon

Additional costs can arise from "Day Passes" for occasional agents.

industry

Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)

4

Connector App Tasks

low addon

Additional costs can arise from "Connector App Tasks" for third-party integrations.

industry

Other Add-ons: Additional costs can arise from "Day Passes" for occasional agents (e.g., $2, $7, or $12 per pass depending on the plan) and "Connector App Tasks" for third-party integrations ($80 for 5,000 tasks)

5

Extra Charges for Integrations

medium addon

Some reviewers have expressed concerns about paying extra for certain integrations.

industry

Integrations: Some reviewers have expressed concerns about paying extra for certain integrations

6

Monthly Unique Visitors (MUV) Limit Overage

critical overage

One buyer reported being charged for exceeding their Monthly Unique Visitor (MUV) limit, which was not explicitly stated on the pricing page.

industry

Monthly Unique Visitors (MUV) Limits: One buyer reported being charged four times their original subscription fee for exceeding their Monthly Unique Visitor (MUV) limit, a term they noted was not explicitly stated on the pricing page

Frequently Asked Questions

01 What hidden costs should I budget for with Freshchat (standalone)?

Beyond the license fee, budget for: Freddy AI Agent Sessions Overage ($100 for every 1,000 extra sessions); Freddy AI Copilot Add-on ($29 per agent per month); Day Passes for Occasional Agents ($2, $7, or $12 per pass); Connector App Tasks ($80 for 5,000 tasks); Monthly Unique Visitors (MUV) Limit Overage (four times their original subscription fee). Exact totals depend on your deployment size and negotiated terms.

02 Does Freshchat (standalone) charge for implementation?

Implementation costs for Freshchat (standalone) vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Freshchat (standalone) support cost?

Premium support pricing for Freshchat (standalone) depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Freshchat (standalone)?

Paid plans include a limited number of Freddy AI agent sessions per month, and exceeding this limit incurs additional charges.. Estimated impact: $100 for every 1,000 extra sessions.

05 What add-ons cost extra with Freshchat (standalone)?

Add-on pricing for Freshchat (standalone) varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Freshchat (standalone) Free

Check current Freshchat (standalone) pricing

Prices and terms change; verify against the live pricing page.

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