Price checkMonthly
VIP EnterpriseCustomPRO ProfessionalCustomBASE BasicCustom
See all 10 plans

All JivoChat Plans & Pricing

Plan Monthly Annual Best For
VIP Enterprise
PRO Professional
BASE Basic
JivoChat CRM FREE
WhatsApp Module
Jivo Marketing
AI assistant
Telephony Plus
Videocalls
AI Agent
View all features by plan (compare side-by-side)

VIP Enterprise

PRO Professional

BASE Basic

JivoChat CRM FREE

WhatsApp Module

Jivo Marketing

AI assistant

Telephony Plus

Videocalls

AI Agent

Try JivoChat Free
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Cost calculator

What does JivoChat actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$675per month · $27/unit × 25units
Year 1 license$8.1K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across JivoChat's plans, annualized. Custom-priced tiers show a hatched bar.

VIP EnterpriseCustom
PRO ProfessionalCustom
BASE BasicCustom
JivoChat CRM FREECustom
WhatsApp Module$324/yr
Jivo Marketing$72/yr
AI assistant$156/yr
Telephony Plus$48/yr
VideocallsCustom
AI AgentCustom
Quick Answer
Last verified:
High confidence

JivoChat costs Free to $69 per agent per month as of July 2026, with 10 plans available including a free tier. Plans: JivoChat CRM FREE (free), WhatsApp Module at $27/agent per month, Jivo Marketing at $6/agent per month, AI assistant at $13/agent per month, and Telephony Plus at $4/agent per month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

JivoChat offers 10 pricing tiers: VIP Enterprise, PRO Professional, BASE Basic, JivoChat CRM FREE, WhatsApp Module, Jivo Marketing, AI assistant, Telephony Plus, Videocalls, AI Agent. A free plan is available. Paid plans include WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month.

Compared to other live chat software, JivoChat is positioned at the budget-friendly price point.

  • 8 documented hidden costs beyond list price
  • Contracts auto-renew — Accounts can be canceled at any time with immediate effect, but payments are generally non-refundable; a full refund is possible within ten days of initial payment if the service was not used beyond the free trial.
  • G2 rating: 4.6 out of 5 from 51 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does JivoChat cost?

JivoChat offers a free plan with 9 paid tiers from $4 to $69/agent per month. Plans include VIP Enterprise (custom pricing), PRO Professional (custom pricing), BASE Basic (custom pricing), JivoChat CRM FREE (free), WhatsApp Module at $27/agent per month, Jivo Marketing at $6/agent per month, AI assistant at $13/agent per month, Telephony Plus at $4/agent per month, Videocalls (custom pricing), AI Agent (custom pricing).

JivoChat Pricing Overview

JivoChat has 10 pricing plans, including a free tier. Paid plans range from $0 to $69/agent per month. The VIP Enterprise plan requires contacting sales for a custom quote. The PRO Professional plan requires contacting sales for a custom quote. The BASE Basic plan requires contacting sales for a custom quote. The JivoChat CRM FREE plan is free. The WhatsApp Module plan costs $27/agent per month. The Jivo Marketing plan costs $6/agent per month. The AI assistant plan costs $13/agent per month. The Telephony Plus plan costs $4/agent per month. The Videocalls plan requires contacting sales for a custom quote. The AI Agent plan requires contacting sales for a custom quote.

JivoChat contracts auto-renew.

There are at least 8 documented hidden costs beyond JivoChat's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

Try JivoChat Free

JivoChat offers a free plan, with paid plans starting at $4/month for the Telephony Plus plan.

How JivoChat Pricing Compares

Compare JivoChat pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare JivoChat vs Alternatives

Before committing to JivoChat, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

Compare pricing

All JivoChat alternatives & migration guides

What Companies Actually Pay for JivoChat

Review scores
Trustpilot 2.5out of 5 (34)
G2 4.6out of 5 (51)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Poor and Slow Customer SupportTechnical Glitches and Non-functional FeaturesHigh Pricing and Licensing IssuesConfusing Setup and Limited Customization

How JivoChat Pricing Compares

Software Starting Price Top Price
JivoChat Free $69/agent per month
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

8 JivoChat Hidden Costs Beyond the List Price

Beyond the listed price, JivoChat has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • WhatsApp integration $27/month
    medium 1 source
    industry "Add-on Modules: * WhatsApp integration: $27/month (billed annually)"
  • Jivo Marketing $6/month
    low 1 source
    industry "Jivo Marketing: $6/month (billed annually)"
  • AI Assistant $13/month
    medium 1 source
    industry "AI Assistant: $13/month (billed annually)"
  • Telephony Plus (including IVR) $4/month
    medium 1 source
    industry "Telephony Plus (including IVR): $4/month (billed annually)"
  • Video Calls $23/agent/month
    medium 1 source
    industry "Video Calls: $23/agent/month (billed annually)"
  • Customization Limitations
    medium 1 source
    industry "Customization Limitations: Some users report that JivoChat offers limited customization options for chat widgets compared to competitors, which might necessitate workarounds or additional tools if extensive branding or unique functionalities are d..."
  • Mobile App Issues
    medium 1 source
    industry "While not a direct cost, these issues can impact agent productivity and potentially lead to operational costs due to inefficiencies."
  • Chat History Limit on Free Plan
    high 1 source
    industry "Chat History Limit on Free Plan: The free plan limits chat history to two months, which can force an upgrade for businesses needing to maintain customer context and relationships over a longer period."
Tip

Ask your JivoChat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 12 source citations total.

JivoChat Contract Terms

JivoChat contracts auto-renew. Changes require Accounts can be canceled at any time with immediate effect, but payments are generally non-refundable; a full refund is possible within ten days of initial payment if the service was not used beyond the free trial.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Accounts can be canceled at any time with immediate effect, but payments are generally non-refundable; a full refund is possible within ten days of initial payment if the service was not used beyond the free trial.
Minimum Commitment All paid tiers generally require annual billing, committing buyers to a year of service upfront to access listed per-agent monthly prices.
Based on 1 verified source

How to Negotiate JivoChat Pricing

JivoChat contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Leveraging Discounts high success

JivoChat offers discounts for longer subscription periods (e.g., 10% for 3 months, 30% for 1 year annually) and promo codes, including up to 30% off for new customers or during Black Friday sales.

https://jivochat.com
Comparing Alternatives medium success

Buyers can use the pricing and features of competitors like Tawk.to, LiveAgent, and Tidio to negotiate for better terms or highlight JivoChat's market positioning.

https://jivochat.com
Focusing on Value low success

Emphasizing the value derived from the service, such as increased conversion rates and improved customer service, can justify the cost.

https://jivochat.com
High success Medium Low / difficult

Full negotiation guide →

JivoChat Pricing FAQ

01 Does JivoChat have a free plan?

Yes, JivoChat offers a free plan. Paid plans add more capacity and features.

02 How much does JivoChat cost?

JivoChat's cheapest paid plan is Telephony Plus at $4/month.

Is this pricing incorrect? — we'll verify and update it.