Quick Answer
Last verified:
High confidence

JivoChat costs Free to $69 per agent per month as of July 2026, with 10 plans available including a free tier. Plans: JivoChat CRM FREE (free), WhatsApp Module at $27/agent per month, Jivo Marketing at $6/agent per month, AI assistant at $13/agent per month, and Telephony Plus at $4/agent per month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

JivoChat offers 10 pricing tiers: VIP Enterprise, PRO Professional, BASE Basic, JivoChat CRM FREE, WhatsApp Module, Jivo Marketing, AI assistant, Telephony Plus, Videocalls, AI Agent. A free plan is available. Paid plans include WhatsApp Module at $27/month, Jivo Marketing at $6/month, AI assistant at $13/month.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try JivoChat Free

JivoChat lists $0-$69/agent per month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: whatsapp integration, jivo marketing, ai assistant. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

WhatsApp integration

medium addon

WhatsApp integration is offered as an add-on module for $27/month, billed annually.

industry

Add-on Modules: * WhatsApp integration: $27/month (billed annually)

2

Jivo Marketing

low addon

Jivo Marketing is offered as an add-on module for $6/month, billed annually.

industry

Jivo Marketing: $6/month (billed annually)

3

AI Assistant

medium addon

The AI Assistant is offered as an add-on module for $13/month, billed annually.

industry

AI Assistant: $13/month (billed annually)

4

Telephony Plus (including IVR)

medium addon

Telephony Plus, including IVR, is offered as an add-on module for $4/month, billed annually.

industry

Telephony Plus (including IVR): $4/month (billed annually)

5

Video Calls

medium addon

Video Calls are offered as an add-on module for $23/agent/month, billed annually.

industry

Video Calls: $23/agent/month (billed annually)

6

Customization Limitations

medium implementation

Limited customization options for chat widgets may necessitate workarounds or additional tools for extensive branding or unique functionalities.

industry

Customization Limitations: Some users report that JivoChat offers limited customization options for chat widgets compared to competitors, which might necessitate workarounds or additional tools if extensive branding or unique functionalities are desired.

7

Mobile App Issues

medium support

Technical glitches with mobile apps, including SDK crashes and delayed notifications, can impact agent productivity and lead to operational inefficiencies.

industry

While not a direct cost, these issues can impact agent productivity and potentially lead to operational costs due to inefficiencies.

8

Chat History Limit on Free Plan

high overage

The free plan limits chat history to two months, which can force an upgrade for businesses needing longer customer context.

industry

Chat History Limit on Free Plan: The free plan limits chat history to two months, which can force an upgrade for businesses needing to maintain customer context and relationships over a longer period.

Frequently Asked Questions

01 What hidden costs should I budget for with JivoChat?

Beyond the license fee, budget for: WhatsApp integration ($27/month); Jivo Marketing ($6/month); AI Assistant ($13/month); Telephony Plus (including IVR) ($4/month); Video Calls ($23/agent/month). Exact totals depend on your deployment size and negotiated terms.

02 Does JivoChat charge for implementation?

JivoChat implementation is not included in the license cost. Limited customization options for chat widgets may necessitate workarounds or additional tools for extensive branding or unique functionalities..

03 How much does JivoChat support cost?

Technical glitches with mobile apps, including SDK crashes and delayed notifications, can impact agent productivity and lead to operational inefficiencies..

04 Are there overage or storage costs with JivoChat?

The free plan limits chat history to two months, which can force an upgrade for businesses needing longer customer context..

05 What add-ons cost extra with JivoChat?

Add-on pricing for JivoChat varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try JivoChat Free

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Prices and terms change; verify against the live pricing page.

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