Turbo Tenant Hidden Costs 2026

TurboTenant charges tenants a non-refundable application fee ($40–$55) for each rental application submitted through the platform, regardless of whether the landlord responds or the listing is legitimate. Landlords on the Free plan have these fees passed directly to applicants without prominent disclosure during landlord setup.

In the free plan, state-specific lease agreements and e-signatures are not included and must be purchased individually.

Some advanced accounting features or integrations might have separate costs beyond what the Pro plan includes.

This service automates maintenance coordination, but its availability and specific costs should be checked as it is not offered nationwide.

Tenants paying rent via debit card face a flat fee (reported at $73 on large payments), while credit card payments incur a 3.49% processing fee. If bank account linking fails or expires without notification, tenants may unknowingly be charged these fees instead of using the free ACH bank transfer option. One reviewer reported a recurring $20 extra charge each month when the app lost their saved bank account details.

TurboTenant charges a 3.49% processing fee for credit card payments. This fee can be triggered unexpectedly when bank account linking fails during onboarding or payment, leaving credit card as the only option and adding hundreds of dollars to large deposits or rent payments.

TurboTenant's linked bank account connections expire periodically. The platform does not send notifications when this happens, causing tenants to miss payments or have rent automatically charged to a more expensive payment method. One tenant reported being charged an extra $20/month repeatedly as a result.

Landlords on TurboTenant's Free plan pay nothing, but tenants are charged application and payment processing fees without clear disclosure during landlord onboarding. Landlords switching from Azibo (acquired by TurboTenant) reported that the free tier activated tenant fees with no warning, and that customer support access on the free tier is severely limited.

TurboTenant's paid plans auto-renew automatically without prominent notice. When subscribers attempt to cancel after being charged, TurboTenant directs them to a refund request form that is directly denied. There is no self-service cancellation path with a refund option, and customer support is difficult to reach for disputes.

Multiple landlords on paid plans report difficulty reaching live customer support. Issues include unanswered phone calls, AI chatbot-only responses, multi-day delays to speak with a human agent, and copy-pasted unhelpful replies. One reviewer reported their $5,000 rent payment was inaccessible for days with no support response.