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All Freshservice IT RMM Plans & Pricing

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Enterprise
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Starter

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Enterprise

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Quick Answer
Last verified:
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Freshservice IT RMM costs $19 to $99 per agent/month as of July 2026, with 4 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshservice IT RMM offers 4 pricing tiers: Starter, Growth, Pro, Enterprise.

Compared to other rmm (remote monitoring & management) software, Freshservice IT RMM is positioned at the budget-friendly price point.

  • 10 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.6 out of 5 from 1,000 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshservice IT RMM cost?

Freshservice IT RMM pricing starts at $19/agent/month across 4 plans, with enterprise pricing available on request. Plans include Starter (custom pricing), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshservice IT RMM Pricing Overview

Freshservice IT RMM has 4 pricing plans ranging from $19 to $99/agent/month. The Starter plan requires contacting sales for a custom quote. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

Freshservice IT RMM contracts auto-renew.

There are at least 10 documented hidden costs beyond Freshservice IT RMM's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

See Freshservice IT RMM Plans

Freshservice IT RMM offers tiered pricing based on agents per month. The available plans are Starter, Growth, and Pro, with annual billing options. Custom pricing is available for the Enterprise tier.

How Freshservice IT RMM Pricing Compares

Compare Freshservice IT RMM pricing against top alternatives in RMM (Remote Monitoring & Management).

Atera $0-$249/month View pricing → ConnectWise Automate $1-$4/month View pricing → Datto RMM $2-$5/month View pricing →

Compare Freshservice IT RMM vs Alternatives

Before committing to Freshservice IT RMM, compare pricing with these 3 alternatives in the same category.

VSAtera
Free

Trial users

Compare pricing
VSConnectWise Automate
From $1/month

Small MSPs

Compare pricing
VSDatto RMM
From $2/month

Small MSPs

Compare pricing

All Freshservice IT RMM alternatives & migration guides

What Companies Actually Pay for Freshservice IT RMM

Review scores
TrustRadius 8.4out of 10 (333)
Trustpilot 3.2out of 5 (99)
G2 4.6out of 5 (1,000)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Pricing and CostLimited CustomizationReporting and AnalyticsSearch Functionality

How Freshservice IT RMM Pricing Compares

Software Starting Price Top Price
Freshservice IT RMM $19/agent/month $99/agent/month
Atera Free $249/month
ConnectWise Automate $1/month $4/month
Datto RMM $2/month $5/month
NinjaOne Free $6/month
Syncro Free $179/month

Browse all RMM (Remote Monitoring & Management) pricing →

10 Freshservice IT RMM Hidden Costs Beyond the List Price

Beyond the listed price, Freshservice IT RMM has at least 10 documented hidden costs that can significantly increase total cost of ownership.

Watch for 10 hidden costs
  • Freddy AI Copilot $29 per agent per month
    medium 1 source
    industry "Some competitors include similar AI drafting capabilities in their base pricing"
  • Asset Packs $75 per month for every 500 additional assets
    medium 1 source
    industry "Asset Packs: Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs," which can cost around $75 per month for every 500 additional assets"
  • Orchestration Transactions Overage $250 for 1,000 transactions or $80 per 5,000 tasks
    high 1 source
    industry "Exceeding these limits can lead to additional costs, with packs costing around $250 for 1,000 transactions or $80 per 5,000 tasks, depending on the source and plan"
  • Implementation and Onboarding Fees $5,000 to $20,000 or more
    high 1 source
    industry "Asset Packs: Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs," which can cost around $75 per month for every 500 additional assets"
  • AI Feature Add-ons $29 to $35 per agent per month, 36%
    high 1 source
    industry "Buyers report costs such as $75 per month for a pack of 500 assets, or $1,500 per month for unlimited assets."
  • Professional Services
    medium 1 source
    industry "For example, a pack of 1000 transactions can cost $250, or 5000 tasks for $80."
  • Support Tier Upgrades 10-20% of the annual contract value
    high 1 source
    industry "Premium support and success services, offering faster response times and dedicated customer success managers, often cost 10-20% of the annual contract value."
  • API Call Limits
    medium 1 source
    industry "API Call Limits Lower-tier plans cap the number of API calls per hour and per day, which can be a limitation for teams building extensive integrations or pulling large amounts of data."
  • Additional Agent and Managed Asset Charges $75 per month for every 500 additional assets
    high 1 source
    industry "Additional Agent and Managed Asset Charges: Adding more agents proportionally increases the subscription cost."
  • Monthly vs. Annual Billing Premium 35% or 15-20%
    high 1 source
    industry "Annual Billing: Opting for monthly billing instead of an annual commitment can increase prices by roughly 35%"
Tip

Ask your Freshservice IT RMM sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 11 source citations total.

Freshservice IT RMM Contract Terms

Freshservice IT RMM contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Based on 1 verified source

Freshservice IT RMM Pricing FAQ

01 What are the available pricing tiers for Freshservice IT RMM?

Freshservice IT RMM has Starter, Growth, and Pro tiers, all billed per agent per month. Enterprise pricing is custom.

02 Does Freshservice IT RMM offer monthly billing?

The provided data only shows annual billing per month for Starter, Growth, and Pro tiers. Enterprise pricing is custom.

03 What is the cost of the Starter plan?

The Starter plan is billed at $19 per agent per month when paid annually.

Is this pricing incorrect? — we'll verify and update it.