Quick Answer
Last verified:
High confidence

Freshservice IT RMM costs $19 to $99 per agent/month as of July 2026, with 4 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshservice IT RMM offers 4 pricing tiers: Starter, Growth, Pro, Enterprise.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Freshservice IT RMM Plans

Freshservice IT RMM lists $19-$99/agent/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: freddy ai copilot, asset packs, orchestration transactions overage. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Freddy AI Copilot

medium addon

This AI add-on costs approximately $29 per agent per month, and some competitors include similar AI drafting capabilities in their base pricing.

industry

Some competitors include similar AI drafting capabilities in their base pricing

2

Asset Packs

medium overage

Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs".

industry

Asset Packs: Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs," which can cost around $75 per month for every 500 additional assets

3

Orchestration Transactions Overage

high overage

Freshservice plans have monthly limits on orchestration transactions, and exceeding these limits can lead to additional costs.

industry

Exceeding these limits can lead to additional costs, with packs costing around $250 for 1,000 transactions or $80 per 5,000 tasks, depending on the source and plan

4

Implementation and Onboarding Fees

high implementation

For Pro and Enterprise contracts, Freshservice and its partners may charge implementation and onboarding fees, particularly for complex environments.

industry

Asset Packs: Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs," which can cost around $75 per month for every 500 additional assets

5

AI Feature Add-ons

high addon

Freddy AI capabilities, such as Freddy Copilot for agent-side assistance, are typically not included in standard plans and can cost an additional $29 to $35 per agent per month.

industry

Buyers report costs such as $75 per month for a pack of 500 assets, or $1,500 per month for unlimited assets.

6

Professional Services

medium implementation

Complex implementations may necessitate paid consulting services.

industry

For example, a pack of 1000 transactions can cost $250, or 5000 tasks for $80.

7

Support Tier Upgrades

high support

/7 support is not included in Starter or Growth plans by default, and upgraded support contracts, referred to as "Freshsuccess," come at an extra cost. Premium support and success services often cost 10-20% of the annual contract value.

industry

Premium support and success services, offering faster response times and dedicated customer success managers, often cost 10-20% of the annual contract value.

8

API Call Limits

medium overage

Lower-tier plans cap the number of API calls per hour and per day, which can be a limitation for teams building extensive integrations or pulling large amounts of data.

industry

API Call Limits Lower-tier plans cap the number of API calls per hour and per day, which can be a limitation for teams building extensive integrations or pulling large amounts of data.

9

Additional Agent and Managed Asset Charges

high overage

Adding more agents proportionally increases the subscription cost, and additional asset packs cost $75 per month for every 500 additional assets beyond the plan limit.

industry

Additional Agent and Managed Asset Charges: Adding more agents proportionally increases the subscription cost.

10

Monthly vs. Annual Billing Premium

high overage

Opting for monthly billing instead of an annual commitment can increase prices by roughly 35% or 15-20% across all plans.

industry

Annual Billing: Opting for monthly billing instead of an annual commitment can increase prices by roughly 35%

Frequently Asked Questions

01 What hidden costs should I budget for with Freshservice IT RMM?

Beyond the license fee, budget for: Freddy AI Copilot ($29 per agent per month); Asset Packs ($75 per month for every 500 additional assets); Orchestration Transactions Overage ($250 for 1,000 transactions or $80 per 5,000 tasks); Implementation and Onboarding Fees ($5,000 to $20,000 or more); AI Feature Add-ons ($29 to $35 per agent per month, 36%); Support Tier Upgrades (10-20% of the annual contract value); Additional Agent and Managed Asset Charges ($75 per month for every 500 additional assets); Monthly vs. Annual Billing Premium (35% or 15-20%). Exact totals depend on your deployment size and negotiated terms.

02 Does Freshservice IT RMM charge for implementation?

Freshservice IT RMM implementation is not included in the license cost. For Pro and Enterprise contracts, Freshservice and its partners may charge implementation and onboarding fees, particularly for complex environments.. Estimated impact: $5,000 to $20,000 or more.

03 How much does Freshservice IT RMM support cost?

/7 support is not included in Starter or Growth plans by default, and upgraded support contracts, referred to as "Freshsuccess," come at an extra cost. Premium support and success services often cost 10-20% of the annual contract value. Estimated impact: 10-20% of the annual contract value.

04 Are there overage or storage costs with Freshservice IT RMM?

Beyond the initial 100 managed assets included in the Growth plan, additional asset capacity requires purchasing "Asset Packs".. Estimated impact: $75 per month for every 500 additional assets.

05 What add-ons cost extra with Freshservice IT RMM?

Add-on pricing for Freshservice IT RMM varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Freshservice IT RMM Plans

Check current Freshservice IT RMM pricing

Prices and terms change; verify against the live pricing page.

See Freshservice IT RMM Pricing