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Medallia Digital

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Medallia Digital uses custom pricing as of July 2026. Contact Medallia Digital directly for a personalized quote. The median contract is $289,100/year based on 6 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Medallia Digital offers 1 pricing tiers: Medallia Digital.

Compared to other session replay & heatmaps software, Medallia Digital is positioned at the budget-friendly price point.

  • Median contract: $289,100/yr from 6 buyer reports Directional
  • 5 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 36 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Medallia Digital cost?

Medallia Digital uses custom pricing across 1 plan. Contact Medallia Digital directly for a personalized quote. Plans include Medallia Digital (custom pricing).

Medallia Digital Pricing Overview

Medallia Digital uses custom pricing — contact their sales team for a quote. The Medallia Digital plan requires contacting sales for a custom quote.

The median Medallia Digital customer pays $289,100/year based on 6 verified purchases.

There are at least 5 documented hidden costs beyond Medallia Digital's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 14, 2026 from 1 independent source.

Request Medallia Digital Pricing

Medallia Digital offers a custom pricing structure. Contact their sales team for specific details on plans and features.

How Medallia Digital Pricing Compares

Compare Medallia Digital pricing against top alternatives in Session Replay & Heatmaps.

Crazy Egg $0-$599/month View pricing → FullStory Free View pricing → Hotjar $0-$49/month View pricing →

Compare Medallia Digital vs Alternatives

Before committing to Medallia Digital, compare pricing with these 3 alternatives in the same category.

VSCrazy Egg
Free

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VSFullStory
Custom

Individuals and small teams

Compare pricing
VSHotjar
Free

Getting started

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All Medallia Digital alternatives & migration guides

What Companies Actually Pay for Medallia Digital

The median Medallia Digital buyer pays $289,100/year based on 6 verified purchase transactions.

What companies actually pay $289,100/yr Median across 6 third-party buyer reports Directional
Review scores
TrustRadius 4.3out of 10 (37)
Trustpilot 3.5out of 5 (35)
G2 4.4out of 5 (36)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Steep Learning Curve and ComplexityAI LimitationsFeature Limitations and Complicated WorkflowsReporting and Usability Issues (TrustRadius specific to DXA)
Source: aggregated from 6 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How Medallia Digital Pricing Compares

Software Starting Price Top Price
Medallia Digital Custom Custom
Crazy Egg Free $599/month
FullStory Custom Custom
Hotjar Free $49/month
LogRocket $176/month $176/month
Lucky Orange $39/month $1049/month

Browse all Session Replay & Heatmaps pricing →

5 Medallia Digital Hidden Costs Beyond the List Price

Beyond the listed price, Medallia Digital has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Implementation Complexity
    high 1 source
    industry "Buyers frequently cite implementation as a complex and time-consuming process."
  • Dedicated Resources for Implementation
    high 1 source
    industry "This often necessitates a dedicated technical or IT resource on staff, or a premium paid to a third party for management."
  • Professional Services Cost
    medium 1 source
    industry "Medallia offers professional services for solution design, configuration, and deployment, which contribute to the overall cost."
  • Risk-Adjusted Implementation Total Cost $4.7 million
    critical 1 source
    industry "A Forrester study, while not specific to DXA, adjusted general Medallia implementation costs upward by 10% to account for risks, estimating a three-year, risk-adjusted total present value of $4.7 million for deployments."
  • Consultancy Dependence for Operations
    high 1 source
    industry "Some users have also expressed that Medallia's model can be "very expensive to run" and appears "based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations.""
Tip

Ask your Medallia Digital sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 6 source citations total.

Medallia Digital Pricing FAQ

01 What is the cheapest plan for Medallia Digital?

Medallia Digital offers custom pricing. Please contact their sales team for details.

02 Does Medallia Digital have a free trial or free plan?

Medallia Digital does not offer a free plan.

03 How is Medallia Digital priced?

Medallia Digital uses custom pricing. You will need to contact their sales team for a quote.

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