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Medallia Digital uses custom pricing as of July 2026. Contact Medallia Digital directly for a personalized quote. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Medallia Digital offers 1 pricing tiers: Medallia Digital.

Last verified: | Sources: 1 pricing pages and reviews
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Medallia Digital uses custom pricing, and hidden costs like implementation and support add to the quoted price as of July 2026. Contact the vendor for a quote. Hidden costs like implementation and support add significantly to the total. Key hidden costs: implementation complexity, dedicated resources for implementation, professional services cost. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Implementation Complexity

high implementation

Implementation is frequently cited as a complex and time-consuming process.

industry

Buyers frequently cite implementation as a complex and time-consuming process.

2

Dedicated Resources for Implementation

high implementation

Implementation often necessitates a dedicated technical or IT resource on staff or a premium paid to a third party for management.

industry

This often necessitates a dedicated technical or IT resource on staff, or a premium paid to a third party for management.

3

Professional Services Cost

medium implementation

Medallia offers professional services for solution design, configuration, and deployment, which contribute to the overall cost.

industry

Medallia offers professional services for solution design, configuration, and deployment, which contribute to the overall cost.

4

Risk-Adjusted Implementation Total Cost

critical implementation

A Forrester study estimated a three-year, risk-adjusted total present value of $4.7 million for general Medallia deployments, adjusting costs upward by 10% for risks.

industry

A Forrester study, while not specific to DXA, adjusted general Medallia implementation costs upward by 10% to account for risks, estimating a three-year, risk-adjusted total present value of $4.7 million for deployments.

5

Consultancy Dependence for Operations

high support

Medallia's model is perceived by some users as very expensive to run and appears based on maximizing Medallia consultancy, even for simple tasks like adding new touchpoints or help requests.

industry

Some users have also expressed that Medallia's model can be "very expensive to run" and appears "based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations."

Frequently Asked Questions

01 What hidden costs should I budget for with Medallia Digital?

Beyond the license fee, budget for: Risk-Adjusted Implementation Total Cost ($4.7 million). Exact totals depend on your deployment size and negotiated terms.

02 Does Medallia Digital charge for implementation?

Medallia Digital implementation is not included in the license cost. Implementation is frequently cited as a complex and time-consuming process..

03 How much does Medallia Digital support cost?

Medallia's model is perceived by some users as very expensive to run and appears based on maximizing Medallia consultancy, even for simple tasks like adding new touchpoints or help requests..

04 Are there overage or storage costs with Medallia Digital?

Overage and storage policies for Medallia Digital depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Medallia Digital?

Add-on pricing for Medallia Digital varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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