Price checkPer year
Enterprise (conversation-priced)Custom
See all 1 plans

All Decagon Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Enterprise (conversation-priced)

  • Priced per AI conversation handled
  • Full ticket automation (not just deflection)
  • Enterprise contracts typical $15K-$300K+/year
  • Used by Duolingo, Eventbrite, Rippling
See Decagon Plans
Compare Decagon with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Quick Answer
Last verified:
Medium confidence

Decagon costs Free to $300K per year as of July 2026. The median contract is $340,000/year based on 3 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Decagon offers 1 pricing tiers: Enterprise (conversation-priced). The Enterprise (conversation-priced) plan is b2c + b2b consumer brands.

Compared to other ai customer support apis software, Decagon is positioned at the premium price point.

  • Median contract: $340,000/yr from 3 buyer reports Precise
  • 6 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.9 out of 5 from 18 reviews (as of Jul 2026)
Last verified:

How much does Decagon cost?

Decagon pricing starts at $0/year across 1 plans, with enterprise pricing available on request. Plans include Enterprise (conversation-priced) (custom pricing).

Decagon Pricing Overview

Decagon has 1 pricing plans ranging from $0 to $300,000/year. The Enterprise (conversation-priced) plan requires contacting sales for a custom quote and is designed for b2c + b2b consumer brands.

Decagon contracts auto-renew, with a five- to six-figure annual minimum commitment minimum commitment.

The median Decagon customer pays $340,000/year based on 3 verified purchases.

There are at least 6 documented hidden costs beyond Decagon's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 15, 2026.

See Decagon Plans

How Decagon Pricing Compares

Compare Decagon pricing against top alternatives in AI Customer Support APIs.

Sierra $0-$500000/year Compare → Mava $0-$800/mo Compare → Gorgias AI $10-$750/tickets/mo View pricing →

Compare Decagon vs Alternatives

Before committing to Decagon, compare pricing with these 3 alternatives in the same category.

VSSierra
Free

Large consumer brands (Sonos, SiriusXM, Casper)

Full comparison
VSMava
Free

Growing web3 projects

Full comparison
VSGorgias AI
From $10/tickets/mo

Compare pricing

All Decagon alternatives & migration guides

What Companies Actually Pay for Decagon

The median Decagon buyer pays $340,000/year based on 3 verified purchase transactions.

What companies actually pay $340,000/yr Median across 3 third-party buyer reports Precise
Review scores
G2 4.9out of 5 (18)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Implementation Requires Engineering ResourcesHigh Cost and Opaque PricingLimited Control and ConfigurabilityProduct Immaturity and Feature Limitations
Source: aggregated from 3 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How Decagon Pricing Compares

Software Starting Price Top Price
Decagon Free $300000/year
Mava Free $499/month
Sierra Free $500000/year
Gorgias AI $10/tickets/mo $750/tickets/mo
Tidio API $24.17/mo. $749/mo.
Intercom API $0.99/seat/mo $132/seat/mo

Detailed pricing comparisons:

Browse all AI Customer Support APIs pricing →

6 Decagon Hidden Costs Beyond the List Price

Beyond the listed price, Decagon has at least 6 documented hidden costs that can significantly increase total cost of ownership.

Watch for 6 hidden costs
  • Annual Platform Fee $50,000
    high 1 source
    industry "This fee covers platform access, channels, integrations, Agent Operating Procedures (AOPs), Watchtower QA monitoring, testing tools, and analytics, often including white-glove onboarding support."
  • Professional Services Fees
    medium 1 source
    industry "Professional Services Fees: Integration complexity, especially when connecting to custom ERPs, legacy ticketing systems, or non-standard CRM configurations, can trigger additional professional services fees."
  • Separate Helpdesk Costs $2,000 to $5,000+ per month
    high 1 source
    industry "Buyers report several hidden and implementation costs beyond the base contract: * Annual Platform Fee: A mandatory $50,000 annual platform fee applies before any usage charges, regardless of the pricing model chosen."
  • Ongoing Support and Customization
    medium 1 source
    industry "Ongoing Support and Customization: Costs can include ongoing coaching/operations support, custom integration work, security reviews, and Service Level Agreements (SLAs)."
  • Volume Spike Exposure
    high 1 source
    industry "Volume Spike Exposure: Under the per-conversation pricing model, seasonal spikes in ticket volume (e.g., Black Friday, product launches) can significantly increase costs."
  • Procurement Overhead
    low 1 source
    industry "Procurement Overhead: The absence of a free trial or self-serve evaluation path means the sales cycle itself consumes internal team time, adding to procurement overhead."
Tip

Ask your Decagon sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 9 source citations total.

Decagon Contract Terms

Decagon contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment five- to six-figure annual minimum commitment

How to Negotiate Decagon Pricing

Decagon contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Negotiate payment terms high success

Buyers have successfully negotiated for quarterly payment terms instead of standard annual payment terms.

https://investing.com
Remove auto-renewal medium success

Buyers are advised to emphasize their preference to remove auto-renewal clauses from contracts.

industry analysis
High success Medium Low / difficult

Full negotiation guide →

Is this pricing incorrect? — we'll verify and update it.