Price checkPer tickets
Starter$10/tickets/moBasic$50/tickets/moPro Recommended$300/tickets/mo
See all 5 plans

All Gorgias AI Plans & Pricing

Plan Monthly Annual Best For
Starter
Basic
Pro Recommended
Advanced
Enterprise
View all features by plan (compare side-by-side)

Starter

Basic

Pro Recommended

Advanced

Enterprise

See Gorgias AI Plans
Compare Gorgias AI with alternativesAdjust seats, lock a tier, add up to 2 more products side-by-side. Shareable URL.
Cost calculator

What does Gorgias AI actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$250per month · $10/unit × 25units
Year 1 license$3.0K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Gorgias AI's plans, annualized. Custom-priced tiers show a hatched bar.

Starter$120/yr
Basic$600/yr
Pro Recommended$3.6K/yr
Advanced$9.0K/yr
EnterpriseCustom
Quick Answer
Last verified:
High confidence

Gorgias AI costs $10 to $750 per tickets/mo as of July 2026, with 5 plans available. Plans: Starter at $10/tickets/mo, Basic at $50/tickets/mo, Pro Recommended at $300/tickets/mo, and Advanced at $750/tickets/mo. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Gorgias AI offers 5 pricing tiers: Starter, Basic, Pro Recommended, Advanced, Enterprise. Paid plans include Starter at $10/tickets/mo, Basic at $50/tickets/mo, Pro Recommended at $300/tickets/mo.

Compared to other ai customer support apis software, Gorgias AI is positioned at the premium price point.

  • 2 documented hidden costs beyond list price
Last verified: | Sources: 1 pricing pages and reviews

How much does Gorgias AI cost?

Gorgias AI pricing starts at $10/tickets/mo across 5 plans, with enterprise pricing available on request. Plans include Starter at $10/tickets/mo, Basic at $50/tickets/mo, Pro Recommended at $300/tickets/mo, Advanced at $750/tickets/mo, Enterprise (custom pricing).

Gorgias AI Pricing Overview

Gorgias AI has 5 pricing plans ranging from $10 to $750/tickets/mo. The Starter plan costs $10/tickets/mo. The Basic plan costs $50/tickets/mo. The Pro Recommended plan costs $300/tickets/mo. The Advanced plan costs $750/tickets/mo. The Enterprise plan requires contacting sales for a custom quote.

There are at least 2 documented hidden costs beyond Gorgias AI's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 12, 2026 from 1 independent source.

See Gorgias AI Plans

Gorgias AI pricing starts at $10/month for the Starter plan, scaling to $50/month (Basic), $300/month (Pro Recommended), and $750/month (Advanced) based on ticket volume — not the number of agents. Enterprise pricing is custom-quoted. Because costs scale with ticket volume rather than seats, high-traffic stores should carefully evaluate their monthly support ticket counts before selecting a plan.

How Gorgias AI Pricing Compares

Compare Gorgias AI pricing against top alternatives in AI Customer Support APIs.

Decagon $0-$300000/year View pricing → Mava $0-$499/month View pricing → Sierra $0-$500000/year View pricing →

Compare Gorgias AI vs Alternatives

Before committing to Gorgias AI, compare pricing with these 3 alternatives in the same category.

VSDecagon
Free

B2C + B2B consumer brands

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VSMava
Free

Early-stage founders setting up first community support

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VSSierra
Free

Large consumer brands (Sonos, SiriusXM, Casper)

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All Gorgias AI alternatives & migration guides

What Companies Actually Pay for Gorgias AI

Review scores
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Pricing escalates quickly with ticket volumeCan cost thousands per month for high-volume storesPricing perceived as expensive compared to alternatives

Gorgias AI Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Shopify Store (Starter Plan) $10 Year 1 total

A small ecommerce store with low ticket volume on the Starter plan with unlimited agents.

Growing Ecommerce Store (Basic Plan) $50 Year 1 total

A growing store handling moderate ticket volume, needing more included tickets.

Mid-Size Ecommerce Brand (Pro Recommended) $300 Year 1 total

A mid-size brand with higher support volume, using the recommended Pro plan.

High-Volume Store (Advanced Plan) $750 Year 1 total

A high-volume ecommerce operation requiring the Advanced plan for larger ticket allotments.

High-Traffic Store with Overages $2,500 Year 1 total

Stores with very high message and ticket volumes have reported costs well above plan base prices due to overage charges.

Current tier data

How Gorgias AI Pricing Compares

Software Starting Price Top Price
Gorgias AI $10/tickets/mo $750/tickets/mo
Decagon Free $300000/year
Mava Free $499/month
Sierra Free $500000/year
Tidio API $24.17/mo. $749/mo.
Intercom API $0.99/seat/mo $132/seat/mo

Browse all AI Customer Support APIs pricing →

2 Gorgias AI Hidden Costs Beyond the List Price

Beyond the listed price, Gorgias AI has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • Overage Charges for Ticket Volume $25-$500/month above base plan
    high 3 sources
    Reddit "their basic plan does not have half the communication channel integration features of BerrySupport. I personally know many stores on Shopify who were paying upwards of 2."
    Reddit "Gorgias is good but the pricing is based off of how many support tickets come through which can get a bit expensive."
    Reddit "Friends of mine paid a few thousands per month for it."
  • Additional Ticket Pack Fees 5-15% of license costs
    medium 1 source
    Reddit "on top of that they charge extra $25 for just 100 additional tickets"
Tip

Ask your Gorgias AI sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 7 source citations total.

Gorgias AI Contract Terms

Gorgias AI contracts do not auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Mid-Term Downgrade Not allowed
Payment Terms Monthly billing available; pay monthly and can cancel anytime
Based on 1 verified source

How to Negotiate Gorgias AI Pricing

Gorgias AI contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Negotiate on ticket volume thresholds medium success

Since Gorgias prices by ticket volume, negotiating a higher ticket ceiling or custom overage rate before signing can significantly reduce costs for growing stores.

Reddit community discussions
Compare total cost vs per-seat alternatives medium success

For teams with many agents but moderate ticket volume, Gorgias's per-ticket model is cheaper than per-seat tools. Use this comparison when negotiating with the Gorgias sales team for a custom plan.

Reddit community discussions
High success Medium Low / difficult

Full negotiation guide →

Gorgias AI Pricing FAQ

01 What is the cheapest plan for Gorgias AI?

The Starter plan is the cheapest paid plan, priced at $10.0 per month.

02 Does Gorgias AI offer annual billing discounts?

Annual billing discounts are not specified in the provided pricing data.

03 What pricing options are available for high ticket volumes?

The Enterprise plan offers custom pricing for custom ticket volumes.

04 How does Gorgias AI pricing work?

Gorgias AI prices by ticket volume rather than per agent/seat, making it more flexible for teams with multiple support staff. Plans start at $10/month (Starter), $50/month (Basic), $300/month (Pro Recommended), and $750/month (Advanced). Enterprise pricing is custom-quoted.

05 Can I have unlimited agents on Gorgias AI?

Yes. Gorgias allows unlimited agents across its plans — you are charged based on ticket volume, not the number of support staff. This makes it particularly cost-effective for stores with many part-time or shared-role agents.

06 Can costs get out of hand with Gorgias AI as my store scales?

Yes — this is the most common concern raised by users. Because pricing scales with ticket volume, high-traffic stores can pay significantly more than the base plan rate. Some Reddit users report paying $2,500+/month when ticket and message volumes are high. Evaluating your average monthly ticket volume before choosing a plan is important.

07 Does Gorgias AI bill monthly or annually?

Gorgias offers monthly billing with the ability to cancel anytime, which is noted as an advantage over competitors like Zendesk that require annual commitments.

08 Is Gorgias AI a good fit for Shopify stores?

Gorgias AI was purpose-built for ecommerce, particularly Shopify. It allows agents to view customer data, process refunds, update orders, and renew subscriptions directly from the helpdesk without switching apps. Many Shopify merchants cite its deep integration as the primary reason they chose it.

Is this pricing incorrect? — we'll verify and update it.