Quick Answer
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Gorgias AI costs $10 to $750 per tickets/mo as of July 2026, with 5 plans available. Plans: Starter at $10/tickets/mo, Basic at $50/tickets/mo, Pro Recommended at $300/tickets/mo, and Advanced at $750/tickets/mo. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Gorgias AI offers 5 pricing tiers: Starter, Basic, Pro Recommended, Advanced, Enterprise. Paid plans include Starter at $10/tickets/mo, Basic at $50/tickets/mo, Pro Recommended at $300/tickets/mo.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Gorgias AI Plans

Gorgias AI lists $10-$750/tickets/mo, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: overage charges for ticket volume, additional ticket pack fees. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Overage Charges for Ticket Volume

high overage

Gorgias pricing is based on ticket volume, not seats. As ticket volume grows, costs can escalate significantly beyond the base plan price. Users report paying thousands per month when message and ticket volumes are high.

reddit

their basic plan does not have half the communication channel integration features of BerrySupport. I personally know many stores on Shopify who were paying upwards of 2.5K USD per month to Gorgias while still on basic plan cos they received lot of messages and DM's

reddit

Gorgias is good but the pricing is based off of how many support tickets come through which can get a bit expensive.

2

Additional Ticket Pack Fees

medium overage

Beyond the included ticket allotment, Gorgias charges extra for additional tickets. Users have noted these add-on costs can accumulate quickly for high-volume stores.

reddit

on top of that they charge extra $25 for just 100 additional tickets

Frequently Asked Questions

01 What hidden costs should I budget for with Gorgias AI?

Beyond the license fee, budget for: Overage Charges for Ticket Volume ($25-$500/month above base plan); Additional Ticket Pack Fees (5-15% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Gorgias AI charge for implementation?

Implementation costs for Gorgias AI vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Gorgias AI support cost?

Premium support pricing for Gorgias AI depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Gorgias AI?

Gorgias pricing is based on ticket volume, not seats. As ticket volume grows, costs can escalate significantly beyond the base plan price. Estimated impact: $25-$500/month above base plan.

05 What add-ons cost extra with Gorgias AI?

Add-on pricing for Gorgias AI varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Gorgias AI Plans

Check current Gorgias AI pricing

Prices and terms change; verify against the live pricing page.

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