Price checkPer seat
Starter$19/user/moBusiness$33/user/moScale$47/user/mo
See all 4 plans

All OpenPhone Plans & Pricing

Plan Monthly Annual Best For
Starter Not specified
Business Not specified
Scale Not specified
Talk to Sales Contact Sales Contact Sales Not specified
View all features by plan (compare side-by-side)

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Talk to Sales

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Tier
Billing
Your projected cost$475per month · $19/seat × 25seats
Year 1 license$5.7K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across OpenPhone's plans, annualized. Custom-priced tiers show a hatched bar.

Starter$228/yr
Business$396/yr
Scale$564/yr
Talk to SalesCustom
Quick Answer
Last verified:
High confidence

OpenPhone costs $15 to $47 per user/per month as of September 2026, with 4 plans available. Plans: Starter at $19/user/per month, Business at $33/user/per month, and Scale at $47/user/per month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

OpenPhone offers 4 pricing tiers: Starter, Business, Scale, Talk to Sales. Paid plans include Starter at $19/user/per month, Business at $33/user/per month, Scale at $47/user/per month.

Compared to other business phone / voip software, OpenPhone is positioned at the budget-friendly price point.

  • 32 documented hidden costs beyond list price
  • Contracts auto-renew
  • G2 rating: 4.7 out of 5 from 2,769 reviews (as of Sep 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does OpenPhone cost?

OpenPhone pricing starts at $15/user/per month across 4 plans, with enterprise pricing available on request. Plans include Starter at $19/user/per month, Business at $33/user/per month, Scale at $47/user/per month, Talk to Sales (custom pricing).

OpenPhone Pricing Overview

OpenPhone has 4 pricing plans ranging from $15 to $47/user/per month. The Starter plan costs $19/user/per month. The Business plan costs $33/user/per month. The Scale plan costs $47/user/per month. The Talk to Sales plan requires contacting sales for a custom quote.

OpenPhone contracts auto-renew.

There are at least 32 documented hidden costs beyond OpenPhone's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

Start OpenPhone Free Trial — 7 Days

OpenPhone pricing starts at $15/user/month (billed annually) on the Starter plan, or $19/user/month on a month-to-month basis. The Business plan — which adds CRM integrations and advanced analytics — runs $23/user/month annually ($33 monthly), while the Scale plan is $35/user/month annually ($47 monthly). Enterprise pricing is available via sales. A 7-day free trial is offered, but requires a credit card and is limited to a single user; SMS requires 10DLC business registration.

How OpenPhone Pricing Compares

Compare OpenPhone pricing against top alternatives in Business Phone / VoIP.

8x8 $15-$140/month View pricing → CallHippo $0-$45/user/month View pricing → Dialpad $15-$25/month View pricing →

Compare OpenPhone vs Alternatives

Before committing to OpenPhone, compare pricing with these 3 alternatives in the same category.

VS8x8
From $15/month

Small businesses needing basic VoIP phone service and messaging

Compare pricing
VSCallHippo
Free

Individuals or very small teams wanting a free virtual phone number with basic calling features

Compare pricing
VSDialpad
From $15/month

Small businesses and teams needing basic VoIP service with messaging and workspace integrations without AI features

Compare pricing

All OpenPhone alternatives & migration guides

What Companies Actually Pay for OpenPhone

Review scores
TrustRadius 7.5out of 10 (26)
Trustpilot 1.96out of 5 (25)
G2 4.7out of 5 (2,769)
Third-party review aggregates, as of Sep 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
No human customer support — only AI bots and slow email responses with no resolutionAccounts suspended automatically after minimal usage with no clear explanation or recourseUnexpected billing charges applied without explicit approval (user additions, trial-to-annual)No refund policy — annual subscribers are locked in even when service is unusable

OpenPhone Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Solo User — Starter Plan (Annual) $180 Year 1 total
$15/user/month × 12 months
Total $180

Single-user business on the Starter annual plan; minimum viable configuration

5-Person Team — Business Plan (Annual) $1,380 Year 1 total
$23/user/month × 5 users × 12 months
Total $1,380

Small team using the Business plan at the annual rate

10-Person Team — Scale Plan (Annual) $4,200 Year 1 total
$35/user/month × 10 users × 12 months
Total $4,200

Mid-size team on the Scale annual plan with advanced features

Single-User Annual Starter Plan $180 Year 1 total
$15/user/month × 12 months
Total $180

A solo operator or freelancer on the Starter annual plan, billed upfront for the year. This matches a user-reported charge of $180 for a single-user annual subscription.

Current tier data; consistent with user-reported $180 annual charge

How OpenPhone Pricing Compares

Software Starting Price Top Price
OpenPhone $15/user/per month $47/user/per month
8x8 $15/month $140/month
CallHippo Free $42/user/month
Dialpad $15/month $25/month
KrispCall $15/user/month $40/user/month
Ooma Office $19.95/month $29.95/month

Browse all Business Phone / VoIP pricing →

32 OpenPhone Hidden Costs Beyond the List Price

Beyond the listed price, OpenPhone has at least 32 documented hidden costs that can significantly increase total cost of ownership.

Watch for 32 hidden costs
  • Additional Phone Numbers $5 per month
    low 1 source
    industry "Additional Phone Numbers: Each extra phone number beyond the one included per user costs $5 per month."
  • International Calling and Texting
    medium 1 source
    industry "International Calling and Texting: These are not included in standard plans and are billed on a per-minute or per-message basis, with rates varying by destination."
  • A2P 10DLC Registration $19.50 one-time, $1.50 to $3 monthly
    low 1 source
    industry "A2P 10DLC Registration: For businesses sending texts to U.S. numbers, there's a one-time registration fee of $19.50, plus a monthly campaign registry fee ranging from $1.50 to $3."
  • Automated SMS via API or Zapier $0.01 per message or segment
    medium 1 source
    industry "Automated SMS via API or Zapier: Outgoing automated SMS messages are charged at $0.01 per message or segment."
  • Sona AI Agent Credits $25 per month for 40 calls, $0.45 to $1.00 per AI call overage
    medium 1 source
    industry "Sona AI Agent Credits: While 1,000 free AI credits (approximately 10 AI-handled calls) are included monthly, additional credit packs start at $25 per month for 40 calls, with overage fees ranging from $0.45 to $1.00 per AI call."
  • Automatic Call Recording $23/user/month annually
    high 1 source
    industry "For example: * Automatic call recording requires the Business plan ($23/user/month annually), whereas manual recording is on Starter ($15/user/month annually)."
  • AI Call Summaries and Transcripts
    high 1 source
    industry "AI call summaries and transcripts for all calls are on Business or Scale plans, not Starter."
  • CRM Integrations, IVR, Advanced Analytics $23/user/month annually
    high 1 source
    industry "CRM integrations (HubSpot, Salesforce), phone menus (IVR), and advanced analytics are exclusive to the Business plan ($23/user/month annually) or higher."
  • Shared Numbers User Cap
    high 1 source
    industry "Shared numbers on the Starter plan are capped at 10 users, requiring an upgrade to Business for unlimited shared numbers."
  • Telecommunication Taxes and Regulatory Fees
    medium 1 source
    industry "Telecommunication Taxes and Regulatory Fees: These are additional and apply in certain states."
  • Fair-Use Policy Overage
    high 1 source
    industry "For example: * Automatic call recording requires the Business plan ($23/user/month annually), whereas manual recording is on Starter ($15/user/month annually)."
  • Monthly Billing Premium 27%
    medium 1 source
    industry "For example, the Starter plan is $15/user/month annually but $19/user/month monthly; the Business plan is $23/user/month annually but $33/user/month monthly; and the Scale plan is $35/user/month annually but $47/user/month monthly"
  • AI Credits Overage Fees $25 per month for 40 calls; $0.45 to $1.00 per AI call
    medium 1 source
    industry "Beyond this, credit packs start at $25 per month for 40 calls, and overage fees range from $0.45 to $1.00 per AI call"
  • Phone Menus (IVR)
    medium 1 source
    industry "Phone Menus (IVR): Available from the Business plan ($23/user/month annually)"
  • Advanced Analytics and Reporting $96 per year
    low 1 source
    industry "Advanced Analytics and Reporting: Included in the Business plan, requiring an additional $96 per year if upgrading from Starter"
  • CRM Integrations
    medium 1 source
    industry "CRM Integrations (HubSpot, Salesforce): Only available on the Business plan"
  • HIPAA Compliance $96 to $240 per year
    high 1 source
    industry "HIPAA Compliance: OpenPhone labels itself "HIPAA ready" only on Business ($23) and Scale ($35) plans, potentially costing healthcare outfits an extra $96 to $240 per year compared to alternatives"
  • Multi-Device Usage Upgrade
    high 1 source
    industry "For example, the Starter plan is $15/user/month annually but $19/user/month monthly; the Business plan is $23/user/month annually but $33/user/month monthly; and the Scale plan is $35/user/month annually but $47/user/month monthly"
  • Zapier/API Triggered Messages $0.01 per message or segment
    low 1 source
    industry "Zapier/API Triggered Messages: Outbound texts or segments triggered through Zapier or the API cost $0.01 per message or segment."
  • SMS/Review Fee $15
    medium 1 source
    industry "SMS/Review Fee: Some users have reported a non-refundable $15 SMS/review fee during the account approval process, which can be confusing and lead to repeated rejections."
  • Automated SMS $0.01 per outgoing message or per segment
    medium 1 source
    industry "Automated SMS: Automated SMS messages sent via API or Zapier incur a charge of $0.01 per outgoing message or per segment for long messages."
  • Feature-Based Upgrades $960 per year
    high 1 source
    industry "For example, upgrading a 10-person team from Starter to Business for automatic call recording adds $960 per year."
  • Per-User Billing Multiplies Costs Rapidly $15-$35/user/month
    medium 2 sources
    Trustpilot "When setting up a second user it doubled the future monthly rate"
    Trustpilot "I've now been charged for another user for a year, with no warning, money just gets taken from your card without having approved any change to the plan/billing."
  • Annual Billing Charged Upfront Without Clear Notice During Trial $180-$420/user/year
    high 2 sources
    Trustpilot "I tried to get a Free Trial, and the screen clearly indicated I would only be billed after the 7 day free trial. Next thing I know, our credit card has been charged US$180 for a yearly subscription."
    Trustpilot "I deleted my account but still was charged after free trial ended."
  • Automatic Account Suspension With No Recourse or Refund 100% of license costs
    critical 4 sources
    Trustpilot "Read the small print for the added fees, as well as the companies, monitoring your messages, and will tell you that you're noncompliant and shut down your number if it's something that their system deems inappropriate."
    Trustpilot "My account was blocked after only 20 calls with no clear explanation, and the overall communication and transparency have been poor. I've requested cancellation and asked that my card not be charged."
    Trustpilot "I purchased a plan with US number and did 3 outgoing calls and 2 SMSs. Next day I receive an email stating that my account has been suspended by automatic review."
    Trustpilot "I run a small web design agency and signed up for Quo to handle business calls and texts. After using the account briefly and contacting a couple of prospective clients — including one two-way text conversation with no complaints from the recipien..."
  • Content Compliance Monitoring — Message Flagging and Shutdown Risk 5-15% of license costs
    medium 1 source
    Trustpilot "Read the small print for the added fees, as well as the companies, monitoring your messages, and will tell you that you’re noncompliant and shut down your number if it’s something that their system deems inappropriate."
  • SMS/MMS Requires Business Registration (10DLC) — Individuals Blocked 5-15% of license costs
    high 2 sources
    Trustpilot "Tried again to send a test message to myself. Was told I had to register the number to send messages. Ok, no problem. Tried to do that. Was told that only business were allowed to do that."
    Trustpilot "they dont accept individuals, only companies, but their website said otherwise"
  • Adding a User During Free Trial Ends Trial and Triggers Immediate Full Billing $19-$47/user/month
    medium 1 source
    Trustpilot "when I added a user that gave them reason to end the 7-day trial and fully commit the account"
    Trustpilot "then when I selected Cancel Subscription, I was immediately charged the full month service charge. No acknowledgement or statement saying that this would affect the free trial."
  • Per-User Annual Charge Applied Without Explicit Approval $15-$35/user/month
    high 1 source
    Trustpilot "I've now been charged for another user for a year, with no warning, money just gets taken from your card without having approved any change to the plan/billing. UNACCEPTABLE!"
  • Annual Subscription Charged at Trial Signup Instead of Trial Period $180-$420/user/year
    high 2 sources
    Trustpilot "I tried to get a Free Trial, and the screen clearly indicated I would only be billed after the 7 day free trial. Next thing I know, our credit card has been charged US$180 for a yearly subscription."
    Trustpilot "I deleted my account but still was charged after free trial ended. Be aware, scammers!!!"
  • No Refunds Once Subscription Is Active 100% of license costs
    high 2 sources
    Trustpilot "They do not offer refunds so once you're locked in, you have to ride it out."
    Trustpilot "I deleted my account but still was charged after free trial ended. Be aware, scammers!!!"
  • Individuals Rejected After Completing Signup $180-$420
    medium 2 sources
    Trustpilot "I tried to sign up, they said something in the registration is not okay, and I should check my email, in the email they asked me for my business details, even though I signed up as an individual - then they said they dont accept individuals, only ..."
    Trustpilot "In their first communication, Quo stated the rejection was due to "the nature of your business model and the activity observed on your account," and explicitly noted this was "not a reflection of the documentation provided.""
Tip

Ask your OpenPhone sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry Trustpilot Consumer reviews TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 53 source citations total.

OpenPhone Contract Terms

OpenPhone contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual (annual plans); 30 days minimum reported for monthly plans
Mid-Term Downgrade Not allowed
Payment Terms Annual upfront for annual plans; monthly for monthly plans. Card charged without explicit per-transaction confirmation for plan or user changes.
Price Escalation No published uplift schedule; users report mid-subscription charges for user additions with no approval prompt
Based on 4 verified sources

How to Negotiate OpenPhone Pricing

OpenPhone contracts are negotiable. These 7 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 7 tactics
Commit to Annual Billing for 21–30% Savings high success

Annual plans offer meaningful discounts vs. monthly billing: Starter drops from $19 to $15/user/month (21% savings), Business from $33 to $23/user/month (30% savings), and Scale from $47 to $35/user/month (26% savings). Given the reported no-refund policy, thoroughly test the product during the free trial before committing to annual billing.

Current tier data
Start on Monthly Billing high success

Given multiple reports of non-refundable annual charges applied unexpectedly at trial end, start on a monthly plan ($19/$33/$47 per user/month for Starter/Business/Scale) to validate the service before committing to an annual contract. The monthly premium is 21–30% over annual pricing but protects against a large irrecoverable charge if service quality is unacceptable or your account is suspended.

Trustpilot review patterns
Add Users One at a Time and Monitor Billing Immediately high success

Users report being billed for a full year per user with no approval prompt when adding team members. Add each new user individually, then immediately review the billing dashboard to confirm what charge was applied before adding the next user.

Trustpilot review patterns
Leverage Alternatives medium success

Buyers can research and compare OpenPhone's offerings and pricing with competitors like Nextiva or iPlum to gain leverage.

industry analysis
Engage Sales for Custom Enterprise Pricing medium success

OpenPhone offers a 'Talk to Sales' enterprise tier with custom pricing. Larger teams should contact sales directly to negotiate volume discounts not available through self-serve checkout.

Current tier data
Complete Business Verification Before Signing Up medium success

OpenPhone reviews accounts post-signup and rejects individuals and some business types without refund. Prepare your business registration documents, website, and business ID before starting the trial to avoid rejection after billing begins.

Trustpilot review patterns
Escalate Immediately Within the 7-Day Refund Window medium success

Support response times are frequently reported as multiple days. If you need a refund or billing correction, escalate immediately on day 1 — not day 5. Users who waited report the refund window expiring before receiving any response.

Trustpilot review patterns
High success Medium Low / difficult

Full negotiation guide →

OpenPhone Pricing FAQ

01 What is the cheapest paid plan?

The Starter plan is the cheapest paid plan, costing $19 per user per month when billed monthly.

02 What are the annual billing options?

Annual billing is available for Starter, Business, and Scale plans. The Starter plan costs $15 per user per month (billed annually at $180 total), the Business plan costs $23 per user per month (billed annually at $276 total), and the Scale plan costs $35 per user per month (billed annually at $420 total).

03 Is there a custom pricing option?

Yes, OpenPhone offers a 'Talk to Sales' tier for custom pricing needs.

04 Is OpenPhone priced per user?

Yes. OpenPhone charges per user per month on every plan. The Starter plan costs $15/user/month (annual) or $19/user/month (monthly). The Business plan costs $23/user/month (annual) or $33/user/month (monthly). The Scale plan costs $35/user/month (annual) or $47/user/month (monthly). Adding a team member multiplies your bill proportionally, and reviewers report this increase takes effect immediately.

05 Does OpenPhone offer a free trial?

OpenPhone advertises a 7-day free trial, but a credit card is required to start it. Multiple reviewers report that certain actions during the trial — such as adding a second user or cancelling the subscription — can immediately end the trial and trigger a full subscription charge. Thoroughly test on a single user before making any plan changes during the trial window.

06 Can individuals (non-businesses) sign up for OpenPhone?

OpenPhone appears to require a registered business entity. Users who signed up as individuals report having their accounts rejected after the fact — sometimes with no refund — and receiving conflicting explanations. SMS/MMS sending also requires 10DLC business registration, which is only available to registered businesses.

07 Can my OpenPhone account be suspended without warning?

Yes. Users report that OpenPhone's automated compliance system can flag and suspend accounts after very few interactions — sometimes after as few as 3 outgoing calls or 20 total calls. Reasons provided are often vague or contradictory, and users whose accounts are suspended typically receive no refund and limited support.

08 Does OpenPhone accept individual (non-business) users?

No. OpenPhone only accepts verified businesses. Individuals who sign up may complete the entire registration flow — including entering billing details — and still be rejected during a post-signup account review. OpenPhone will request business documentation (website, registration, ID) and may deny the account without refund if the business model doesn't meet their criteria.

09 Will I be charged before the free trial ends?

Several users report being charged for a full annual subscription immediately upon trial signup, despite the interface indicating billing would begin after 7 days. A credit card is required to start the trial, and annual billing appears to be the default. Review the billing confirmation screen carefully before completing signup, and consider starting on a monthly plan if you want to limit upfront exposure.

10 What is OpenPhone's refund policy?

OpenPhone has a stated 7-day refund policy, but multiple users report difficulty obtaining refunds within that window due to slow support response times (often several days). Once outside the 7-day window, refunds are generally not offered — including for suspended accounts. If you need a billing correction, contact support on day 1, not day 5.

11 How much does OpenPhone cost per month for a team?

OpenPhone charges per user per month. The Starter plan is $19/user/month (monthly) or $15/user/month (annual). The Business plan is $33/user/month (monthly) or $23/user/month (annual). The Scale plan is $47/user/month (monthly) or $35/user/month (annual). Enterprise pricing is available via sales. A 5-person Business team on annual billing costs $1,380/year.

12 Does OpenPhone monitor message content?

Yes. OpenPhone monitors messages and can suspend accounts for content it deems noncompliant with its policies. At least one user reports having their number shut down for message content that violated policy. Review OpenPhone's acceptable use policy carefully before using the number for sales outreach or any non-standard business communications.

Is this pricing incorrect? — we'll verify and update it.