OpenPhone Hidden Costs: Automatic Call Recording + 22 More

Quick Answer

Last verified: June 13, 2026

High confidence

OpenPhone costs $15 to $47 per user/per month as of July 2026, with 4 plans available. Plans: Starter at $19/user/per month, Business at $33/user/per month, and Scale at $47/user/per month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

Free tier: No free tier available

OpenPhone offers 4 pricing tiers: Starter, Business, Scale, Talk to Sales. Paid plans include Starter at $19/user/per month, Business at $33/user/per month, Scale at $47/user/per month.

Know Before You Buy — See OpenPhone Plans

OpenPhone lists $15-$47/user/per month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: additional phone numbers, international calling and texting, a2p 10dlc registration. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

Additional Phone Numbers

low addon

Each extra phone number beyond the one included per user costs $5 per month.

industry
Additional Phone Numbers: Each extra phone number beyond the one included per user costs $5 per month.

International Calling and Texting

medium overage

International calling and texting are not included in standard plans and are billed on a per-minute or per-message basis, with rates varying by destination.

industry
International Calling and Texting: These are not included in standard plans and are billed on a per-minute or per-message basis, with rates varying by destination.

A2P 10DLC Registration

low compliance

Businesses sending texts to U.S. numbers incur a one-time registration fee of $19.50, plus a monthly campaign registry fee ranging from $1.50 to $3.

industry
A2P 10DLC Registration: For businesses sending texts to U.S. numbers, there's a one-time registration fee of $19.50, plus a monthly campaign registry fee ranging from $1.50 to $3.

Automated SMS via API or Zapier

medium overage

Outgoing automated SMS messages sent via API or Zapier are charged at $0.01 per message or segment.

industry
Automated SMS via API or Zapier: Outgoing automated SMS messages are charged at $0.01 per message or segment.

Sona AI Agent Credits

medium overage

After 1,000 free AI credits monthly, additional credit packs start at $25 per month for 40 calls, with overage fees ranging from $0.45 to $1.00 per AI call.

industry
Sona AI Agent Credits: While 1,000 free AI credits (approximately 10 AI-handled calls) are included monthly, additional credit packs start at $25 per month for 40 calls, with overage fees ranging from $0.45 to $1.00 per AI call.

Automatic Call Recording

high addon

Automatic call recording requires the Business plan ($23/user/month annually), while manual recording is available on Starter ($15/user/month annually).

industry
For example: * Automatic call recording requires the Business plan ($23/user/month annually), whereas manual recording is on Starter ($15/user/month annually).

AI Call Summaries and Transcripts

high addon

AI call summaries and transcripts for all calls are only available on Business or Scale plans, not the Starter plan.

industry
AI call summaries and transcripts for all calls are on Business or Scale plans, not Starter.

CRM Integrations, IVR, Advanced Analytics

high addon

CRM integrations (HubSpot, Salesforce), phone menus (IVR), and advanced analytics are exclusive to the Business plan ($23/user/month annually) or higher.

industry
CRM integrations (HubSpot, Salesforce), phone menus (IVR), and advanced analytics are exclusive to the Business plan ($23/user/month annually) or higher.

Shared Numbers User Cap

high addon

Shared numbers on the Starter plan are capped at 10 users, requiring an upgrade to Business for unlimited shared numbers.

industry
Shared numbers on the Starter plan are capped at 10 users, requiring an upgrade to Business for unlimited shared numbers.

Telecommunication Taxes and Regulatory Fees

medium compliance

Telecommunication taxes and regulatory fees are additional and apply in certain states.

industry
Telecommunication Taxes and Regulatory Fees: These are additional and apply in certain states.

Fair-Use Policy Overage

high overage

"Unlimited" US/Canada calling and texting on Starter and Business plans have a soft cap of approximately 3,000 messages and 1,000 minutes per user per month before throttling may occur.

industry
For example: * Automatic call recording requires the Business plan ($23/user/month annually), whereas manual recording is on Starter ($15/user/month annually).

Monthly Billing Premium

medium implementation

Month-to-month plans are approximately 27% more expensive than annual commitments.

industry
For example, the Starter plan is $15/user/month annually but $19/user/month monthly; the Business plan is $23/user/month annually but $33/user/month monthly; and the Scale plan is $35/user/month annually but $47/user/month monthly

AI Credits Overage Fees

medium overage

After 1,000 free Sona AI credits per month, credit packs start at $25 per month for 40 calls, and overage fees range from $0.45 to $1.00 per AI call.

industry
Beyond this, credit packs start at $25 per month for 40 calls, and overage fees range from $0.45 to $1.00 per AI call

Phone Menus (IVR)

medium addon

Phone Menus (IVR) are available from the Business plan ($23/user/month annually).

industry
Phone Menus (IVR): Available from the Business plan ($23/user/month annually)

Advanced Analytics and Reporting

low addon

Advanced Analytics and Reporting are included in the Business plan, requiring an additional $96 per year if upgrading from Starter.

industry
Advanced Analytics and Reporting: Included in the Business plan, requiring an additional $96 per year if upgrading from Starter

CRM Integrations

medium addon

CRM Integrations (HubSpot, Salesforce) are only available on the Business plan.

industry
CRM Integrations (HubSpot, Salesforce): Only available on the Business plan

HIPAA Compliance

high compliance

OpenPhone is "HIPAA ready" only on Business ($23) and Scale ($35) plans, potentially costing healthcare outfits an extra $96 to $240 per year compared to alternatives.

industry
HIPAA Compliance: OpenPhone labels itself "HIPAA ready" only on Business ($23) and Scale ($35) plans, potentially costing healthcare outfits an extra $96 to $240 per year compared to alternatives

Multi-Device Usage Upgrade

high overage

Using OpenPhone on multiple computers per user can lead to automatic plan upgrades.

industry
For example, the Starter plan is $15/user/month annually but $19/user/month monthly; the Business plan is $23/user/month annually but $33/user/month monthly; and the Scale plan is $35/user/month annually but $47/user/month monthly

Zapier/API Triggered Messages

low overage

Outbound texts or segments triggered through Zapier or the API cost $0.01 per message or segment.

industry
Zapier/API Triggered Messages: Outbound texts or segments triggered through Zapier or the API cost $0.01 per message or segment.

SMS/Review Fee

medium implementation

Some users have reported a non-refundable $15 SMS/review fee during the account approval process.

industry
SMS/Review Fee: Some users have reported a non-refundable $15 SMS/review fee during the account approval process, which can be confusing and lead to repeated rejections.

Automated SMS

medium overage

Automated SMS messages sent via API or Zapier incur a charge of $0.01 per outgoing message or per segment for long messages.

industry
Automated SMS: Automated SMS messages sent via API or Zapier incur a charge of $0.01 per outgoing message or per segment for long messages.

Feature-Based Upgrades

high addon

Many advanced features, such as automatic call recording and CRM integrations, require an upgrade from the Starter plan to the Business or Scale plan, which can add significant costs.

industry
For example, upgrading a 10-person team from Starter to Business for automatic call recording adds $960 per year.

Frequently Asked Questions

01 What hidden costs should I budget for with OpenPhone?

Beyond the license fee, budget for: Additional Phone Numbers ($5 per month); A2P 10DLC Registration ($19.50 one-time, $1.50 to $3 monthly); Automated SMS via API or Zapier ($0.01 per message or segment); Sona AI Agent Credits ($25 per month for 40 calls, $0.45 to $1.00 per AI call overage); Automatic Call Recording ($23/user/month annually); CRM Integrations, IVR, Advanced Analytics ($23/user/month annually); Monthly Billing Premium (27%); AI Credits Overage Fees ($25 per month for 40 calls; $0.45 to $1.00 per AI call); Advanced Analytics and Reporting ($96 per year); HIPAA Compliance ($96 to $240 per year); Zapier/API Triggered Messages ($0.01 per message or segment); SMS/Review Fee ($15); Automated SMS ($0.01 per outgoing message or per segment); Feature-Based Upgrades ($960 per year). Exact totals depend on your deployment size and negotiated terms.

02 Does OpenPhone charge for implementation?

OpenPhone implementation is not included in the license cost. Month-to-month plans are approximately 27% more expensive than annual commitments.. Estimated impact: 27%.

03 How much does OpenPhone support cost?

Premium support pricing for OpenPhone depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with OpenPhone?

International calling and texting are not included in standard plans and are billed on a per-minute or per-message basis, with rates varying by destination..

05 What add-ons cost extra with OpenPhone?

Add-on pricing for OpenPhone varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See OpenPhone Plans

Check current OpenPhone pricing

Prices and terms change; verify against the live pricing page.

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