Quick Answer
Last verified:
High confidence

Freshdesk Contact Center (Freshcaller) costs Free to $69 per agent/month as of July 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshdesk Contact Center (Freshcaller) offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — Try Freshdesk Contact Center (Freshcaller) Free

Freshdesk Contact Center (Freshcaller) lists $0-$69/agent/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: per-minute call rates, additional phone numbers, ai session overages (freddy ai agent). Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Per-Minute Call Rates

high overage

All outbound calls and incoming calls exceeding pooled minutes are charged per minute, with rates varying by country and destination.

industry

These rates vary by country and destination

2

Additional Phone Numbers

medium addon

Purchasing local numbers can start as low as $1.10/month, while toll-free numbers can cost upwards of $25/month, depending on location.

industry

Additional Phone Numbers: Purchasing local numbers can start as low as $1.10/month in some regions, while toll-free numbers can cost upwards of $25/month, depending on the location

3

AI Session Overages (Freddy AI Agent)

high overage

Additional sessions for the Freddy AI Agent cost $49 per 100 sessions beyond the included 500, and these sessions expire each billing cycle.

industry

Freddy AI Copilot Add-on: The Freddy AI Copilot, which assists agents in writing replies, is available as a professional add-on for Pro and Enterprise plans at an additional cost of $29 per agent per month when billed annually

4

Freddy AI Copilot Add-on

medium addon

The Freddy AI Copilot, which assists agents, is an add-on for Pro and Enterprise plans at an additional cost of $29 per agent per month when billed annually.

industry

Freddy AI Copilot Add-on: The Freddy AI Copilot, which assists agents in writing replies, is available as a professional add-on for Pro and Enterprise plans at an additional cost of $29 per agent per month when billed annually

5

Call Recording Fees

low addon

Call recording is not always included and typically incurs a surcharge of approximately $0.0032 per minute.

industry

Call Recording Fees: Call recording is not always included in the base minute pool and typically incurs a surcharge of approximately $0.0032 per minute

6

Day Passes for Occasional Agents

low overage

Freshcaller offers day passes for occasional agents, priced at $2 for Growth, $7 for Pro, and $12 for Enterprise plans per pass.

industry

Day Passes for Occasional Agents: Freshcaller offers day passes for occasional agents, priced at $2 per pass for the Growth plan, $7 per pass for Pro, and $12 per pass for Enterprise

7

Connector App Tasks

medium overage

Connector App Tasks can cost $80 per 5,000 tasks.

industry

Connector App Tasks: These can cost $80 per 5,000 tasks

8

Separate Product Subscriptions

critical addon

Businesses requiring broader omnichannel support beyond Freshdesk Contact Center may need separate subscriptions for other Freshworks products or the Freshdesk Omnichannel Suite.

industry

While Pro and Enterprise plans typically include the first 500 sessions, additional sessions cost $49 per 100 sessions

Frequently Asked Questions

01 What hidden costs should I budget for with Freshdesk Contact Center (Freshcaller)?

Beyond the license fee, budget for: AI Session Overages (Freddy AI Agent) ($49 per 100 sessions); Freddy AI Copilot Add-on ($29 per agent per month); Call Recording Fees ($0.0032 per minute); Connector App Tasks ($80 per 5,000 tasks). Exact totals depend on your deployment size and negotiated terms.

02 Does Freshdesk Contact Center (Freshcaller) charge for implementation?

Implementation costs for Freshdesk Contact Center (Freshcaller) vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Freshdesk Contact Center (Freshcaller) support cost?

Premium support pricing for Freshdesk Contact Center (Freshcaller) depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Freshdesk Contact Center (Freshcaller)?

All outbound calls and incoming calls exceeding pooled minutes are charged per minute, with rates varying by country and destination..

05 What add-ons cost extra with Freshdesk Contact Center (Freshcaller)?

Add-on pricing for Freshdesk Contact Center (Freshcaller) varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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