Price checkPer seat
Vivantio Platform (Entry)$49/user/moVivantio Platform (Top)$99/user/mo
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All Vivantio Plans & Pricing

Plan Monthly Annual Best For
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Vivantio Platform (Entry)

  • Every Vivantio feature included
  • 600+ Integrations + API
  • HIPAA / SOC2 / ISO27001 / Cyber Essentials compliance
  • Choice of data centers
  • Dedicated onboarding
  • US & UK technical support
  • Dedicated customer success manager
  • Named or concurrent licensing

Vivantio Platform (Top)

  • Every Vivantio feature included
  • 600+ Integrations + API
  • HIPAA / SOC2 / ISO27001 / Cyber Essentials compliance
  • Choice of data centers
  • Dedicated onboarding
  • US & UK technical support
  • Dedicated customer success manager
  • Named or concurrent licensing
  • Volume discounts up to 40% (15+ users)
  • Enterprise licensing available for 500+ users
See Vivantio Plans
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What does Vivantio actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$1.2Kper month · $49/seat × 25seats
Year 1 license$15K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Vivantio's plans, annualized. Custom-priced tiers show a hatched bar.

Vivantio Platform (Entry)$588/yr
Vivantio Platform (Top)$1.2K/yr
Quick Answer
Last verified:
Estimate

Vivantio costs $49 to $99 per user/month as of July 2026, with 2 plans available. Plans: Vivantio Platform (Entry) at $49/user/month, and Vivantio Platform (Top) at $99/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Vivantio offers 2 pricing tiers: Vivantio Platform (Entry), Vivantio Platform (Top). Paid plans include Vivantio Platform (Entry) at $49/user/month, Vivantio Platform (Top) at $99/user/month. The Vivantio Platform (Top) plan is teams configured at the higher end of the platform range before volume discounts..

Compared to other help desk/support software, Vivantio is positioned at the mid-market price point.

  • 3 documented hidden costs beyond list price
  • G2 rating: 4.3 out of 5 from 295 reviews (as of Jun 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Vivantio cost?

Vivantio pricing ranges from $49 to $99/user/month across 2 plans. Plans include Vivantio Platform (Entry) at $49/user/month, Vivantio Platform (Top) at $99/user/month.

Vivantio Pricing Overview

Vivantio has 2 pricing plans ranging from $49 to $99/user/month. The Vivantio Platform (Entry) plan costs $49/user/month, best for smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration.. The Vivantio Platform (Top) plan costs $99/user/month, best for teams configured at the higher end of the platform range before volume discounts..

Vivantio with a billed annually minimum commitment, requiring at the end of their term notice to cancel.

There are at least 3 documented hidden costs beyond Vivantio's list price, including implementation, training, and add-on fees.

This pricing was last verified in May 18, 2026 from 1 independent source.

See Vivantio Plans

Vivantio is an ITSM and service management platform aimed at B2B service organizations, MSPs, and IT teams supporting multiple clients. Four named tiers (Value, Vital, Velocity, Visionary) range from light help desk through full enterprise ITSM with CMDB and asset management.

How Vivantio Pricing Compares

Compare Vivantio pricing against top alternatives in Help Desk/Support.

ServiceNow Custom pricing Compare → Freshdesk $0-$89/agent/month View pricing → Freshservice $29-$119/agent/month View pricing →

Compare Vivantio vs Alternatives

Before committing to Vivantio, compare pricing with these 3 alternatives in the same category.

VSServiceNow
Custom

Organizations starting with AI-powered ITSM

Full comparison
VSFreshdesk
Free

Small teams starting out

Compare pricing
VSFreshservice
From $29/agent/month

Small IT teams setting up their first service desk

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All Vivantio alternatives & migration guides

What Companies Actually Pay for Vivantio

Review scores
TrustRadius 8.2out of 10 (33)
G2 4.3out of 5 (295)
Third-party review aggregates, as of Jun 2026
Top pricing complaints
The interface could benefit from modernization.The backend can be complex and hard to navigate, with a learning curve for customization.Some users find the "Flex" format less appealing than the classic format.Initial setup and configuration can be time-consuming, requiring dedicated resources.

How Vivantio Pricing Compares

Software Starting Price Top Price
Vivantio $49/user/month $99/user/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/user/month $105/user/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Detailed pricing comparisons:

Browse all Help Desk/Support pricing →

3 Vivantio Hidden Costs Beyond the List Price

Beyond the listed price, Vivantio has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Implementation Costs
    medium 1 source
    industry "Despite these assurances, implementation, customization, training, and migration costs are typically quoted separately and depend on the complexity of the deployment and the level of customization required."
  • Training Costs
    low 1 source
    industry "Despite these assurances, implementation, customization, training, and migration costs are typically quoted separately and depend on the complexity of the deployment and the level of customization required."
  • Buyer Time Investment
    medium 1 source
    industry "One user mentioned being "a few hours into the 16-hour implementation phase," indicating that even with Vivantio's support, there's a time investment from the buyer's side."
Tip

Ask your Vivantio sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 3 independent sources
industry TrustRadius Enterprise reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 4 source citations total.

Vivantio Contract Terms

Vivantio contracts do not auto-renew. Changes require at the end of their term. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal No
Cancellation Notice at the end of their term
Minimum Commitment billed annually
Based on 1 verified source

Vivantio Price History

Pricing changes CostBench has tracked for Vivantio, verified across 2 snapshots going back to 2026Q2.

  1. Vivantio price decrease

    Highest tier decreased from $142 to $99/month

    -30.28%

  2. Vivantio tier restructure

    Changed from 4 to 2 pricing tiers

  3. Vivantio tier renamed

    "Value" renamed to "Vivantio Platform (Entry)"

  4. Vivantio tier renamed

    "Vital" renamed to "Vivantio Platform (Top)"

Current pricing snapshot only

View Vivantio's full price history →

Vivantio Pricing FAQ

01 How much does Vivantio cost?

Value is $49/user/month, Vital $52, Velocity $82, and Visionary $142. Volume discounts start at 15 users and reach up to 40% on enterprise licenses for 500+ users.

02 Who is Vivantio built for?

B2B service organizations and MSPs supporting multiple customers. Multi-tenant capabilities (separate workflows, branding, and SLAs per client) on Velocity+ are the standout differentiator vs Zendesk and Freshservice.

03 Is there a contract minimum?

Vivantio markets 'no long-term contract' flexible licensing, but enterprise volume discounts typically require multi-year commits to unlock the full 40% reduction.

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