Vivantio Pricing 2026
Complete pricing guide with plans, and cost analysis
Vivantio costs $49/user/month for Vivantio Platform (Entry). Plans range from $49 to $99/user/month.
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Vivantio costs $49 to $99 per user/month as of May 2026, with 2 plans available. Plans: Vivantio Platform (Entry) at $49/user/month, and Vivantio Platform (Top) at $99/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Vivantio offers 2 pricing tiers: Vivantio Platform (Entry), Vivantio Platform (Top). Paid plans include Vivantio Platform (Entry) at $49/user/month, Vivantio Platform (Top) at $99/user/month. The Vivantio Platform (Top) plan is teams configured at the higher end of the platform range before volume discounts..
Compared to other help desk/support software, Vivantio is positioned at the mid-market price point.
How much does Vivantio cost?
Vivantio Pricing Overview
Vivantio has 2 pricing plans ranging from $49 to $99/user/month. The Vivantio Platform (Entry) plan costs $49/user/month, best for smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration.. The Vivantio Platform (Top) plan costs $99/user/month, best for teams configured at the higher end of the platform range before volume discounts..
This pricing was last verified in May 18, 2026 from 1 independent sources.
Vivantio is an ITSM and service management platform aimed at B2B service organizations, MSPs, and IT teams supporting multiple clients. Four named tiers (Value, Vital, Velocity, Visionary) range from light help desk through full enterprise ITSM with CMDB and asset management.
What does Vivantio actually cost you?
Drag the slider. Pick a tier. Watch your projected spend update live.
List price by tier (annualized, per seat)
Per-seat list price across Vivantio's plans, annualized. Custom-priced tiers show a hatched bar.
All Vivantio Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Vivantio Platform (Entry) | $49 /user/month | $49 /user/year | Smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration. |
| What's included at Vivantio Platform (Entry) Best for: Smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration.
| |||
| Vivantio Platform (Top) | $99 /user/month | $99 /user/year | Teams configured at the higher end of the platform range before volume discounts. |
| What's included at Vivantio Platform (Top) Best for: Teams configured at the higher end of the platform range before volume discounts.
| |||
View all features by plan (compare side-by-side)
Vivantio Platform (Entry)
- Every Vivantio feature included
- 600+ Integrations + API
- HIPAA / SOC2 / ISO27001 / Cyber Essentials compliance
- Choice of data centers
- Dedicated onboarding
- US & UK technical support
- Dedicated customer success manager
- Named or concurrent licensing
Vivantio Platform (Top)
- Every Vivantio feature included
- 600+ Integrations + API
- HIPAA / SOC2 / ISO27001 / Cyber Essentials compliance
- Choice of data centers
- Dedicated onboarding
- US & UK technical support
- Dedicated customer success manager
- Named or concurrent licensing
- Volume discounts up to 40% (15+ users)
- Enterprise licensing available for 500+ users
How Vivantio Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Vivantio | $49/user/month | $99/user/month |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $29/agent/month | $125/agent/month |
| Front | $33/user/month | $138/user/month |
| Gladly | $38/user/month | $150/user/month |
| Gorgias | $10/month | $900/month |
Detailed pricing comparisons:
Vivantio Price History
Pricing changes CostBench has tracked for Vivantio, verified across 2 snapshots going back to 2026Q2.
-
Vivantio price decrease
Highest tier decreased from $142 to $99/month
-30.28% -
Vivantio tier restructure
Changed from 4 to 2 pricing tiers
-
Vivantio tier renamed
"Value" renamed to "Vivantio Platform (Entry)"
-
Vivantio tier renamed
"Vital" renamed to "Vivantio Platform (Top)"
Price decreased 30% over 0.5 years
Vivantio Pricing FAQ
01 How much does Vivantio cost?
Value is $49/user/month, Vital $52, Velocity $82, and Visionary $142. Volume discounts start at 15 users and reach up to 40% on enterprise licenses for 500+ users.
02 Who is Vivantio built for?
B2B service organizations and MSPs supporting multiple customers. Multi-tenant capabilities (separate workflows, branding, and SLAs per client) on Velocity+ are the standout differentiator vs Zendesk and Freshservice.
03 Is there a contract minimum?
Vivantio markets 'no long-term contract' flexible licensing, but enterprise volume discounts typically require multi-year commits to unlock the full 40% reduction.
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