Vivantio vs ServiceNow (2026): $49 vs $100 — Which Wins?
Compare / Vivantio vs ServiceNow
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Team size
25 seats

Vivantio vs ServiceNow

Help Desk/Support pricing comparison · 2026

Vivantio pricing ranges from $49–$99/user/month, while ServiceNow ranges from $100–$300/user/month. Vivantio is typically 51% more affordable, though your actual cost depends on tier and team size.

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2 products · Help Desk/Support
Side-by-side · live
Vivantio
Vivantio is an ITSM and service management platform aimed at B2B service organizations, MS
verified 3d ago
$30K $130K
View pricing →
ServiceNow
ServiceNow is the leading enterprise cloud platform for digital workflows, serving over 7,
verified 21d ago
$30K $130K
View pricing →
Verdict · list-price math · year 1
Vivantio saves $15K vs ServiceNow · 25 seats
Cheapest $30K
Spread 34%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Vivantio Platform (Top)
$30K/yr
year 1 license · $99/seat
Professional
$45K/yr
year 1 license · $150/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
No Vendr data
—
Not in Vendr's deal flow
Median annual
$130K/yr
Vendr · n=82 avg 8% negotiated
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources No structured sources
Last verified 3d ago
Confidence Limited confidence
Sources 15 sourced facts
10 hidden-cost · 4 contract · Vendr median
Last verified 3w ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
No hidden costs documented
5 documented
  • Implementation and Professional Services
    50-100% of license costs
    2 sources
  • Aggressive Renewal Price Increases
    10-90%
    4 sources
  • Domain Separation Premium
    25% of license costs
    1 source
  • Additional Module Licensing
    30-100% of license costs
    1 source
  • Scope Creep During Implementation
    20-50% of implementation costs
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Smaller service teams entering the platform at the low end of the range; exact price depends on volume and configuration.
No public ratings yet
Best for
Mid-size enterprises starting with ITSM
Watch out
Pricing opacity and lack of public pricing information
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Vivantio pricing
Discount programs →
Visit ServiceNow pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Vivantio

$49–$99
/user/month
2 plans
Full pricing breakdown →
VS
Help Desk/Support

ServiceNow

$100–$300
/user/month
4 plans
Full pricing breakdown →

Plan-by-Plan Pricing

Plan Vivantio ServiceNow
Vivantio Platform (Entry) $49 /user/month $100 /user/month
Vivantio Platform (Top) $99 /user/month $150 /user/month
Enterprise — $250 /user/month
Custom/Elite — $300 /user/month

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Vivantio

ServiceNow

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