HubSpot Service Hub vs Freshservice Pricing (2026)
Compare / HubSpot Service Hub vs Freshservice
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Team size
25 seats

HubSpot Service Hub vs Freshservice

Help Desk/Support pricing comparison · 2026

HubSpot Service Hub pricing ranges from $0–$20/seat/month, while Freshservice ranges from $29–$125/agent/month. HubSpot Service Hub is typically 82% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit HubSpot pricing
Free plan limits → Discount programs →
Visit Freshservice pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
HubSpot Service Hub
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi
verified 27d ago
$348 $3.4K
View pricing →
Freshservice
Freshservice is an intelligent IT service management (ITSM) platform from Freshworks, desi
verified 27d ago
$348 $3.4K
View pricing →
Verdict · Vendr median · year 1
HubSpot saves $3.0K vs Freshservice · 25 seats
Cheapest $348
Spread 90%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$4.5K/yr
year 1 license · $15/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$348/yr
Vendr · n=71
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 4 sourced facts
3 hidden-cost · Vendr median
Last verified 3w ago
Confidence Medium confidence
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Basic Features Locked Behind Paywalls
    20-40% of license costs
    1 source
  • Free Tier Data Lockout After 30 Days
    $9-$15/user/month
    1 source
  • External Onboarding Vendor Costs
    $2,000-$10,000
    1 source
3 documented
  • Asset Management Licensing
    $11,000/year for expanded asset tracking
    3 sources
  • Microsoft Teams Bot Integration
    5-10% of license costs
    1 source
  • Orchestration Overages
    5-10% of license costs
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
No public ratings yet
Best for
Getting started
TrustRadius
8.6/5 (329)
Best for
Small IT teams getting started with ITSM
Watch out
Asset management limitations and surprise costs
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit HubSpot pricing
Free plan limits → Discount programs →
Visit Freshservice pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

HubSpot Service Hub

$0–$20
/seat/month
5 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

Freshservice

$29–$125
/agent/month
4 plans
Full pricing breakdown →

HubSpot Service Hub and Freshservice both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan HubSpot Service Hub Freshservice
Free Free /month $29 /agent/month
Starter $9 /month $59 /agent/month
Pro $15 /month $109 /agent/month
Business $20 /month $125 /agent/month
Enterprise Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

HubSpot Service Hub

3 scenarios
$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.

Freshservice

3 scenarios
$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)

Market Intelligence

HubSpot Service Hub

Median annual cost
$348
Based on
71 deals

Freshservice

Median annual cost
$3,350
Based on
8 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

HubSpot Service Hub 3 hidden costs

high
Basic Features Locked Behind Paywalls 20-40% of license costs
critical
Free Tier Data Lockout After 30 Days $9-$15/user/month
medium
External Onboarding Vendor Costs $2,000-$10,000
See all HubSpot Service Hub hidden costs →

Freshservice 3 hidden costs

high
Asset Management Licensing $11,000/year for expanded asset tracking
low
Microsoft Teams Bot Integration 5-10% of license costs
low
Orchestration Overages 5-10% of license costs
See all Freshservice hidden costs →

Continue researching

HubSpot Service Hub

Freshservice

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