Zoho CRM vs Insightly CRM Pricing (2026)
Compare / Zoho CRM vs Insightly CRM
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Team size
25 seats

Zoho CRM vs Insightly CRM

CRM pricing comparison · 2026

Zoho CRM pricing ranges from $0–$40/user/month, while Insightly CRM ranges from $0–$99/user/month. Zoho CRM is typically 59% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit Insightly pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Zoho CRM
Zoho CRM pricing ranges from free to $52 per user per month as of March 2026.
verified 7d ago
$360 $540
View pricing →
Insightly CRM
Insightly is a unique CRM platform that bridges the gap between customer relationship mana
verified 20d ago
$360 $540
View pricing →
Verdict · Vendr median · year 1
Insightly saves $180 vs Zoho · 25 seats
Cheapest $360
Spread 33%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$6.9K/yr
year 1 license · $23/seat
Professional
$15K/yr
year 1 license · $49/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$540/yr
Vendr · n=125
↓ Lowest median
Median annual
$360/yr
Vendr · n=47
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 16 sourced facts
11 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence High confidence
Sources 11 sourced facts
6 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 2w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Duplicate Billing on Multiple Subscriptions
    100-300% of expected license costs
    1 source
  • Per-Company Pricing for Multi-Entity Businesses
    200-500% of single-entity cost
    1 source
  • Unexpected Auto-Renewal Charges
    $35-$450/year in unexpected renewals
    3 sources
  • Premium Support Required for Phone Access
    10-20% of license costs
    2 sources
  • Zoho One Bundle Lock-In and Seat Traps
    $450+/month for unexpected multi-user minimums
    2 sources
3 documented
  • Enterprise Tier Required for Advanced Features
    $50-$70/user/month
    1 source
  • Premium Support and Training Costs
    $1,500/year
    3 sources
  • Migration and Complexity Costs at Scale
    15-25% cost increase at scale
    2 sources
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Zoho
Insightly
Auto-renewal
Yes
Yes
Cancellation
Must cancel before renewal date; cancellation process is reportedly difficult to find
Not disclosed in sources
Commitment
Annual (billed annually for discounted rates)
1 year
Price escalation
No published schedule; users report charges continuing after cancellation attempts
Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade
✓ Yes
✓ Yes
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6out of 5 (1,021)
Trustpilot
1.7out of 5 (24)
Best for
Home businesses and testing
Watch out
Extremely difficult cancellation process with no refund policy
TrustRadius
6.8out of 5 (4)
Trustpilot
1.4out of 5 (12)
Best for
Getting started
Watch out
Poor customer support and slow response times (3-5 days to weeks)
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit Insightly pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Zoho CRM

$0–$40
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →

Zoho CRM and Insightly CRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Zoho CRM Insightly CRM
Free Free /user/month Free /month
Standard $14 /user/month $29 /seat/month
Professional $23 /user/month $49 /seat/month
Enterprise $40 /user/month $99 /seat/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Zoho CRM

5 scenarios
$230/month ($2,760/year)
10-Person Sales Team
$1,200/month ($14,400/year including 20% support premium)
25-Person Enterprise Team
$0/year
Small Team (3 users) on Free Plan
See all 5 scenarios →

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

Market Intelligence

Zoho CRM

Median annual cost
$540
Based on
125 deals

Insightly CRM

Median annual cost
$360
Based on
47 deals

What Users Say

Zoho CRM

Trustpilot
1.7out of 5 (24)
TrustRadius
8.6out of 10 (1,021)
Top complaints
  • Extremely difficult cancellation process with no refund policy
  • Auto-renewal charges after explicit cancellation requests
  • Poor customer support with long response times and no phone access on standard plans

Insightly CRM

Trustpilot
1.4out of 5 (12)
TrustRadius
6.8out of 10 (4)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Zoho CRM 6 hidden costs

high
Duplicate Billing on Multiple Subscriptions 100-300% of expected license costs
high
Per-Company Pricing for Multi-Entity Businesses 200-500% of single-entity cost
critical
Unexpected Auto-Renewal Charges $35-$450/year in unexpected renewals
high
Premium Support Required for Phone Access 10-20% of license costs
high
Zoho One Bundle Lock-In and Seat Traps $450+/month for unexpected multi-user minimums
See all Zoho CRM hidden costs →

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

Contract Terms

Term Zoho CRM Insightly CRM
Auto-renewal Yes Yes
Cancellation Must cancel before renewal date; cancellation process is reportedly difficult to find Not disclosed in sources
Minimum commitment Annual (billed annually for discounted rates) 1 year
Price escalation No published schedule; users report charges continuing after cancellation attempts Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade Yes Yes

Continue researching

Zoho CRM

Insightly CRM

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