Zoho CRM vs Close Pricing (2026)
Compare / Zoho CRM vs Close
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Team size
25 seats

Zoho CRM vs Close

CRM pricing comparison · 2026

Zoho CRM pricing ranges from $0–$40/user/month, while Close ranges from $0–$139/user/month. Zoho CRM is typically 70% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Compare
2 products · CRM
Side-by-side · live
Zoho CRM
Zoho CRM pricing ranges from free to $52 per user per month as of March 2026.
verified 7d ago
$540 $18K
View pricing →
Close
Close is a sales-focused CRM built specifically for inside sales teams and high-growth sta
verified 11w ago
$540 $18K
View pricing →
Verdict · Vendr median · year 1
Zoho saves $17K vs Close · 25 seats
Cheapest $540
Spread 97%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Professional
$6.9K/yr
year 1 license · $23/seat
Essentials
$11K/yr
year 1 license · $35/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$540/yr
Vendr · n=125
Median annual
$18K/yr
Vendr · n=0 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 16 sourced facts
11 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence High confidence
Sources 10 sourced facts
6 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 2mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Duplicate Billing on Multiple Subscriptions
    100-300% of expected license costs
    1 source
  • Per-Company Pricing for Multi-Entity Businesses
    200-500% of single-entity cost
    1 source
  • Unexpected Auto-Renewal Charges
    $35-$450/year in unexpected renewals
    3 sources
  • Premium Support Required for Phone Access
    10-20% of license costs
    2 sources
  • Zoho One Bundle Lock-In and Seat Traps
    $450+/month for unexpected multi-user minimums
    2 sources
5 documented
  • Calling and AI Enrichment Credits
    5-15% of license costs
    1 source
  • Difficult Trial Cancellation Process
    $35-$99
    1 source
  • Power Dialer Limited to Higher Tiers
    $64-$104/user/year
    1 source
  • Hours Tracking Requires Additional Software
    Additional time tracking software costs
    2 sources
  • Trial Account Security Lockouts
    Wasted time and inability to evaluate product
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Zoho
Close
Auto-renewal
Yes
Yes
Cancellation
Must cancel before renewal date; cancellation process is reportedly difficult to find
Must contact support to cancel trial before 14 days
Commitment
Annual (billed annually for discounted rates)
14-day trial period
Price escalation
No published schedule; users report charges continuing after cancellation attempts
—
Can downgrade
✓ Yes
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.6out of 5 (1,021)
Trustpilot
1.7out of 5 (24)
Best for
Home businesses and testing
Watch out
Extremely difficult cancellation process with no refund policy
TrustRadius
9out of 5 (5)
Trustpilot
1out of 5 (6)
Best for
Testing
Watch out
Impossible to cancel trial without contacting support
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Zoho pricing
Free plan limits → Discount programs →
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Zoho CRM

$0–$40
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

Close

$0–$139
/user/month
5 plans · Free tier
Full pricing breakdown →

Zoho CRM and Close both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Zoho CRM Close
Free Free /user/month Free /month
Standard $14 /user/month $9 /user/month
Professional $23 /user/month $35 /user/month
Enterprise $40 /user/month $99 /user/month
Scale — $139 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Zoho CRM

5 scenarios
$230/month ($2,760/year)
10-Person Sales Team
$1,200/month ($14,400/year including 20% support premium)
25-Person Enterprise Team
$0/year
Small Team (3 users) on Free Plan
See all 5 scenarios →

Close

4 scenarios
$495/month ($5,940/year)
5-Person Inside Sales Team
$99/user × 5 users on Growth, plus variable costs for AI Enrich and SMS usage
$2,780/month ($33,360/year)
20-Person Sales Organization
$139/user × 20 users on Scale, plus variable costs for calling, SMS, and enrichment
$9/user/month ($108/year)
Solo Sales Rep
on the Solo plan (1 user, up to 10,000 leads)
See all 4 scenarios →

Market Intelligence

Zoho CRM

Median annual cost
$540
Based on
125 deals

Close

Median annual cost
$17,854

What Users Say

Zoho CRM

Trustpilot
1.7out of 5 (24)
TrustRadius
8.6out of 10 (1,021)
Top complaints
  • Extremely difficult cancellation process with no refund policy
  • Auto-renewal charges after explicit cancellation requests
  • Poor customer support with long response times and no phone access on standard plans

Close

Trustpilot
1out of 5 (6)
TrustRadius
9out of 10 (5)
Top complaints
  • Impossible to cancel trial without contacting support
  • Trial accounts locked by auto-security system requiring personal data verification
  • Poor customer support with template responses

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Zoho CRM 6 hidden costs

high
Duplicate Billing on Multiple Subscriptions 100-300% of expected license costs
high
Per-Company Pricing for Multi-Entity Businesses 200-500% of single-entity cost
critical
Unexpected Auto-Renewal Charges $35-$450/year in unexpected renewals
high
Premium Support Required for Phone Access 10-20% of license costs
high
Zoho One Bundle Lock-In and Seat Traps $450+/month for unexpected multi-user minimums
See all Zoho CRM hidden costs →

Close 5 hidden costs

medium
Calling and AI Enrichment Credits 5-15% of license costs
medium
Difficult Trial Cancellation Process $35-$99
medium
Power Dialer Limited to Higher Tiers $64-$104/user/year
low
Hours Tracking Requires Additional Software Additional time tracking software costs
high
Trial Account Security Lockouts Wasted time and inability to evaluate product
See all Close hidden costs →

Contract Terms

Term Zoho CRM Close
Auto-renewal Yes Yes
Cancellation Must cancel before renewal date; cancellation process is reportedly difficult to find Must contact support to cancel trial before 14 days
Minimum commitment Annual (billed annually for discounted rates) 14-day trial period
Price escalation No published schedule; users report charges continuing after cancellation attempts —
Can downgrade Yes —

Continue researching

Zoho CRM

Close

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