Jira Service Management vs Pylon
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while Pylon ranges from $59–$139/seat/month. Jira Service Management is typically 57% more affordable, though your actual cost depends on tier and team size.
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 27d ago
$588
$101K
Pylon
Pylon is an AI-native B2B customer support platform that helps companies manage support ac
verified 14d ago
$588
$101K
Verdict · Vendr median · year 1
Jira
saves
$100K
vs
Pylon
· 25 seats
Cheapest
$588
Spread
99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Premium
$16K/yr
year 1 license · $53/seat
Professional
$27K/yr
year 1 license · $89/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
Median annual
$101K/yr
Vendr · n=0 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
3w ago
Confidence
Medium confidence
Sources
7 sourced facts
5 hidden-cost · Vendr median · 1 review platform
Last verified
2w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Jira Service Management and Pylon both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | Pylon |
|---|---|---|
| Free | Free /agent/month | $59 /seat/month |
| Standard | $24 /agent/month | $89 /seat/month |
| Premium | $53 /agent/month | $139 /seat/month |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Pylon
5 scenarios$2,124/year ($177/month)
Small B2B Team on Starter
$5,340/year ($445/month base)
Growing Team on Professional
$16,680/year ($1,390/month base)
Enterprise Team
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
Pylon
- Median annual cost
- $100,800
Contract Terms
| Term | Jira Service Management | Pylon |
|---|---|---|
| Auto-renewal | — | — |
| Cancellation | — | — |
| Minimum commitment | — | Annual commitment required on all plans; no mid-contract seat reductions or module downgrades |
| Can downgrade | — | No |