Price checkPer agent
FreeFreeGrowthCustomProCustom
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All Freshdesk Chatbot Plans & Pricing

Plan Monthly Annual Best For
Free
Growth
Pro
Enterprise
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Free

Growth

Pro

Enterprise

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Last verified:
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Freshdesk Chatbot costs Free to $79 per agent as of July 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshdesk Chatbot offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Compared to other ai chatbot platforms software, Freshdesk Chatbot is positioned at the budget-friendly price point.

  • 5 documented hidden costs beyond list price
  • G2 rating: 4.4 out of 5 from 3,700 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshdesk Chatbot cost?

Freshdesk Chatbot offers a free plan with 3 paid tiers from $Infinity to $79/agent. Plans include Free (free), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshdesk Chatbot Pricing Overview

Freshdesk Chatbot has 4 pricing plans, including a free tier. Paid plans range from $0 to $79/agent. The Free plan is free. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

There are at least 5 documented hidden costs beyond Freshdesk Chatbot's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

Try Freshdesk Chatbot Free

Freshdesk Chatbot offers a Free plan for basic needs. Paid plans are available with additional features and capabilities. Pricing is structured per agent per month for paid tiers.

How Freshdesk Chatbot Pricing Compares

Compare Freshdesk Chatbot pricing against top alternatives in AI Chatbot Platforms.

Botpress $0-$750/month View pricing → Chatbase $0-$500/month View pricing → Kore.ai $50-$180/month View pricing →

Compare Freshdesk Chatbot vs Alternatives

Before committing to Freshdesk Chatbot, compare pricing with these 3 alternatives in the same category.

VSBotpress
Free

Hobbyists and solo developers experimenting with AI chatbots at zero cost

Compare pricing
VSChatbase
Free

Testing chatbot ideas or building a simple FAQ bot with minimal traffic

Compare pricing
VSKore.ai
From $50/month

Small teams getting started with AI-powered virtual assistants for basic customer support automation

Compare pricing

All Freshdesk Chatbot alternatives & migration guides

What Companies Actually Pay for Freshdesk Chatbot

Review scores
TrustRadius 8.4out of 10 (658)
Trustpilot 1.5out of 5 (403)
G2 4.4out of 5 (3,700)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

Top pricing complaints
Chatbot Limitations and InaccuracyBugs and GlitchesPricing and Cost EscalationImplementation and Learning Curve

How Freshdesk Chatbot Pricing Compares

Software Starting Price Top Price
Freshdesk Chatbot Free $79/agent
Botpress Free $750/month
Chatbase Free $500/month
Kore.ai $50/month $180/month
Landbot Free $450/month
ManyChat Free $199/month

Browse all AI Chatbot Platforms pricing →

5 Freshdesk Chatbot Hidden Costs Beyond the List Price

Beyond the listed price, Freshdesk Chatbot has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • AI Session Overages $49 per 100 sessions or $100 per 1,000 sessions
    high 1 source
    industry "These sessions expire each billing cycle and do not roll over, potentially leading to recurring unexpected costs"
  • Freddy AI Copilot Add-on $29 per agent per month or $35 per agent per month
    medium 1 source
    industry "Freddy AI Copilot Add-on: This feature, which assists agents, costs an additional $29 per agent per month with annual billing or $35 per agent per month with monthly billing, and is only available on Pro and Enterprise plans"
  • Multiple Product Modules $29 per agent per month (Omni) vs $19 per agent per month (Growth)
    medium 1 source
    industry "Multiple Product Modules: Freshdesk, Freshchat, Freshcaller, and Freshsales are often sold as separate products, meaning buyers might face separate subscriptions if they require a comprehensive suite of tools (e.g."
  • Data, Training, and Knowledge Base Creation
    high 1 source
    industry "For AI chatbot agents, this also includes labeling data, refining responses, and building training databases, requiring significant man-hours and incurring opportunity costs"
  • Integrations and Engineering Effort
    high 1 source
    industry "Each integration can increase system complexity, demand frequent testing, and potentially lead to additional hosting or API costs"
Tip

Ask your Freshdesk Chatbot sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 5 source citations total.

Freshdesk Chatbot Pricing FAQ

01 Is there a free plan available?

Yes, Freshdesk Chatbot has a Free plan.

02 What is the cheapest paid plan?

The Growth plan is the cheapest paid plan, costing $19 per agent per month when billed annually.

03 What are the annual pricing options?

Annual billing options are available for the Growth plan at $19 per agent per month, the Pro plan at $49 per agent per month, and the Enterprise plan at $79 per agent per month.

Is this pricing incorrect? — we'll verify and update it.