Quick Answer
Last verified:
High confidence

Yellow.ai uses custom pricing as of July 2026 with 2 plans available. Contact Yellow.ai directly for a personalized quote. Plan: Free (free). Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Yellow.ai offers 2 pricing tiers: Free, Enterprise. The Enterprise plan is large enterprises.

Last verified: | Sources: 7 pricing pages and reviews
Know Before You Buy — Try Yellow.ai Free

Yellow.ai has a free plan; paid plans are priced by quote, but hidden costs like implementation and support still add to the total as of July 2026. Key hidden costs: usage-based overage fees, mandatory onboarding and setup costs, channel-specific costs. Verified from 7 sources by CostBench.

Hidden Costs Breakdown

1

Usage-Based Overage Fees

high overage

Yellow.ai's usage-based pricing means costs are tied to conversations or sessions, and exceeding allocated limits, such as 500 free monthly chat sessions, results in overage charges of $0.99 per additional resolution.

industry

While a free tier offers 500 monthly bot conversations, exceeding allocated conversation limits or message volumes results in overage charges.

2

Mandatory Onboarding and Setup Costs

high implementation

Enterprise customers often pay separately for professional services like implementation, workflow design, or team training, which can substantially increase upfront deployment costs.

industry

These services are typically charged separately and can substantially increase upfront deployment costs.

3

Channel-Specific Costs

medium addon

Each messaging or communication channel integrated with Yellow.ai can have its own associated fees, such as per-message or per-minute costs for WhatsApp Business API and voice call automation.

industry

For example, the WhatsApp Business API and voice call automation incur additional per-message or per-minute costs determined by the provider, which are billed separately.

4

Add-on Modules

low addon

Advanced modules, including analytics dashboards, AI sentiment analysis, or custom integrations, are often billed as optional add-ons.

industry

Add-on Modules: Advanced modules, such as analytics dashboards, AI sentiment analysis, or custom integrations, are often billed as optional add-ons, further increasing the total cost.

5

Support and SLA Tiers

medium support

Priority Service Level Agreements (SLAs), dedicated account managers, and 24/7 response coverage come with additional fees beyond standard support.

industry

For instance, the free plan includes 500 chat sessions per month, after which each additional resolution costs $0.99.

6

Voice AI and Telephony Fees

high addon

Voice automation is noted as one of Yellow.ai's more cost-intensive features.

industry

ai's more cost-intensive features.

7

Ongoing Maintenance and Retraining

medium training

AI chatbots require ongoing maintenance, including updating knowledge bases and retraining the AI, which involves both man-hours and opportunity costs.

industry

For instance, the free plan includes 500 chat sessions per month, after which each additional resolution costs $0.99.

Frequently Asked Questions

01 What hidden costs should I budget for with Yellow.ai?

Beyond the license fee, budget for: Usage-Based Overage Fees ($0.99); Ongoing Maintenance and Retraining (15-20%). Exact totals depend on your deployment size and negotiated terms.

02 Does Yellow.ai charge for implementation?

Yellow.ai implementation is not included in the license cost. Enterprise customers often pay separately for professional services like implementation, workflow design, or team training, which can substantially increase upfront deployment costs..

03 How much does Yellow.ai support cost?

Priority Service Level Agreements (SLAs), dedicated account managers, and 24/7 response coverage come with additional fees beyond standard support..

04 Are there overage or storage costs with Yellow.ai?

Yellow.ai's usage-based pricing means costs are tied to conversations or sessions, and exceeding allocated limits, such as 500 free monthly chat sessions, results in overage charges of $0. Estimated impact: $0.99.

05 What add-ons cost extra with Yellow.ai?

Add-on pricing for Yellow.ai varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Yellow.ai Free

Check current Yellow.ai pricing

Prices and terms change; verify against the live pricing page.

See Yellow.ai Pricing