Quick Answer
Last verified:
High confidence

Bitrix24 CRM costs Free to $499 per organization/month as of July 2026, with 5 plans available including a free tier. Plans: Free (free), Basic at $61/organization/month, Standard at $124/organization/month, Professional at $249/organization/month, and Enterprise at $499/organization/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Bitrix24 CRM offers 5 pricing tiers: Free, Basic, Standard, Professional, Enterprise. A free plan is available. Paid plans include Basic at $61/month, Standard at $124/month, Professional at $249/month. The Basic plan is small businesses with sales teams.

Last verified: | Sources: 3 pricing pages and reviews
Know Before You Buy — Try Bitrix24 CRM Free

Bitrix24 CRM lists $0-$499/organization/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: partner/reseller implementation costs, regional feature restrictions not disclosed pre-purchase, third-party integration costs (e.g., contact enrichment). Verified from 3 sources by CostBench.

Hidden Costs Breakdown

1

Partner/Reseller Implementation Costs

medium implementation

Bitrix24 heavily relies on a partner/reseller network for implementation and support. Users who need proper onboarding and setup are often directed to paid partners, adding significant cost beyond the subscription fee.

trustpilot

They have partners and they want perhaps users to go to partners for support. But no partner responded too so whole eco system is bad.

trustpilot

We are dealing with UAE Bitrix24 partner "KeenEnter", everything is mess, nothing is working properly, we submited a complaint to Bitrix24. But they didn't respond and they did nothing.....

2

Regional Feature Restrictions Not Disclosed Pre-Purchase

high addon

Features advertised on the global pricing page may be disabled on regional clusters (e.g., Global/UAE cluster). Customers discover missing features only after purchase, with no refunds offered.

trustpilot

I purchased the Professional plan to access the electronic signature and workflow automation tools. After hours of setup, I found that these functions are disabled on the Global (UAE) cluster, even though they're clearly advertised. Bitrix24 never disclosed this limitation before purchase.

3

Third-Party Integration Costs (e.g., Contact Enrichment)

medium integration

Advanced integrations like data enrichment (Clearbit), e-signature, and some marketplace apps require separate paid subscriptions. The base plan does not include these tools.

reddit

Don't be shocked if your contact enrichment bill is bigger than CRM, because you pay for every record enriched.

4

On-Premise Licensing Per-User Costs

medium addon

While the cloud version uses flat-fee pricing, the self-hosted on-premise version charges per user, which can significantly increase total cost for larger teams.

reddit

our local reseller (and also Bitrix24 main website pricing page https://www.bitrix24.com/prices/self-hosted.php) offers us prices calculated per user.

Frequently Asked Questions

01 What hidden costs should I budget for with Bitrix24 CRM?

Beyond the license fee, budget for: Partner/Reseller Implementation Costs (10-25% of license costs); Regional Feature Restrictions Not Disclosed Pre-Purchase (5-15% of license costs); Third-Party Integration Costs (e.g., Contact Enrichment) (5-20% of license costs); On-Premise Licensing Per-User Costs (Variable — per-user pricing on self-hosted). Exact totals depend on your deployment size and negotiated terms.

02 Does Bitrix24 CRM charge for implementation?

Bitrix24 CRM implementation is not included in the license cost. Bitrix24 heavily relies on a partner/reseller network for implementation and support. Users who need proper onboarding and setup are often directed to paid partners, adding significant cost beyond the subscription fee. Estimated impact: 10-25% of license costs.

03 How much does Bitrix24 CRM support cost?

Premium support pricing for Bitrix24 CRM depends on your tier and contract terms. See the sourced cost breakdown above for any verified figures we have.

04 Are there overage or storage costs with Bitrix24 CRM?

Overage and storage policies for Bitrix24 CRM depend on tier limits. Check the sourced cost breakdown above for verified data.

05 What add-ons cost extra with Bitrix24 CRM?

Add-on pricing for Bitrix24 CRM varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — Try Bitrix24 CRM Free

Check current Bitrix24 CRM pricing

Prices and terms change; verify against the live pricing page.

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