Price checkMonthly
FreeFreeBasic$61/organization/moStandard$124/organization/mo
See all 5 plans

All Bitrix24 CRM Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • Contact management
  • Deal tracking
  • 5GB storage
  • Basic CRM
  • Tasks & projects
  • Team chat
  • Shared calendars

Basic

  • 24GB storage
  • Sales pipelines
  • Online payments
  • Email & WhatsApp integration
  • Telephony
  • Website builder
  • Recurring deals

Standard

  • 100GB storage
  • Unlimited leads
  • Invoices & estimates
  • Web forms
  • E-signature
  • WhatsApp marketing
  • Sales automation
  • KPI tracking

Professional

  • 1TB storage
  • AI-powered sales
  • Call tracking
  • Email marketing
  • Ad automation
  • Analytics
  • Time tracking
  • RPA
  • HR management

Enterprise

  • 3TB+ storage
  • Centralized management
  • Distributed servers
  • SOC-compliant hosting
  • 99.95% SLA
  • Active Directory integration
  • 30-day backups
  • Custom branding
  • Priority support
Try Bitrix24 CRM Free
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Cost calculator

What does Bitrix24 CRM actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$1.5Kper month · $61/unit × 25units
Year 1 license$18K12 months at this rate
At a glance

List price by tier (annualized, per unit)

Per-unit list price across Bitrix24 CRM's plans, annualized. Custom-priced tiers show a hatched bar.

FreeCustom
Basic$732/yr
Standard$1.5K/yr
Professional$3.0K/yr
Enterprise$6.0K/yr
Real-world benchmark

Buyers actually pay a median of $588/yr for Bitrix24 CRM contracts (Vendr deal flow, n=44). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
High confidence

Bitrix24 CRM costs Free to $499 per organization/month as of July 2026, with 5 plans available including a free tier. Plans: Free (free), Basic at $61/organization/month, Standard at $124/organization/month, Professional at $249/organization/month, and Enterprise at $499/organization/month. The median contract is $588/year based on 44 verified purchases.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Bitrix24 CRM offers 5 pricing tiers: Free, Basic, Standard, Professional, Enterprise. A free plan is available. Paid plans include Basic at $61/month, Standard at $124/month, Professional at $249/month. The Basic plan is small businesses with sales teams.

Compared to other crm software, Bitrix24 CRM is positioned at the premium price point.

  • Median contract: $588/yr from 44 purchases Precise
  • 4 documented hidden costs beyond list price
  • Contracts auto-renew — Contact support before renewal date
Last verified: | Sources: 3 pricing pages and reviews

How much does Bitrix24 CRM cost?

Bitrix24 CRM offers a free plan with 4 paid tiers from $61 to $499/organization/month. Plans include Free (free), Basic at $61/organization/month, Standard at $124/organization/month, Professional at $249/organization/month, Enterprise at $499/organization/month.

Bitrix24 CRM Pricing Overview

Bitrix24 CRM has 5 pricing plans, including a free tier. Paid plans range from $0 to $499/organization/month. The Free plan is free and is best for solo entrepreneurs and small teams getting started. The Basic plan costs $61/organization/month, best for small businesses with sales teams. The Standard plan costs $124/organization/month, best for growing companies with advanced sales needs. The Professional plan costs $249/organization/month, best for large teams needing advanced automation and analytics. The Enterprise plan costs $499/organization/month, best for enterprise organizations with compliance requirements.

Bitrix24 CRM contracts auto-renew, with a Monthly or annual minimum commitment, requiring Contact support before renewal date notice to cancel.

The median Bitrix24 CRM customer pays $588/year based on 44 verified purchases.

There are at least 4 documented hidden costs beyond Bitrix24 CRM's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 5, 2026 from 3 independent sources.

Try Bitrix24 CRM Free

Bitrix24 CRM pricing starts at $0 on the Free plan, with paid plans beginning at $49/month (billed annually) for the Basic plan covering up to 5 users. The Standard plan runs $99/month annually for up to 50 users, the Professional plan is $199/month for up to 100 users, and the Enterprise plan is $399/month for larger organizations. Unlike most CRMs, Bitrix24 uses flat-fee pricing — not per-user billing — so costs don't scale with headcount within each plan's user limit.

How Bitrix24 CRM Pricing Compares

Compare Bitrix24 CRM pricing against top alternatives in CRM.

Zendesk Sell $25-$219/user/mo Compare → Salesforce $0-$550/user/mo Compare → Microsoft Dynamics 365 $65-$135/user/mo Compare →

Compare Bitrix24 CRM vs Alternatives

Before committing to Bitrix24 CRM, compare pricing with these 3 alternatives in the same category.

VSZendesk Sell
From $25/user/mo

Alternative in the CRM space

Full comparison
VSSalesforce
Free

Small businesses scaling up

Full comparison
VSMicrosoft Dynamics 365
From $65/user/mo

Small to mid-size sales teams needing core CRM

Full comparison

All Bitrix24 CRM alternatives & migration guides

What Companies Actually Pay for Bitrix24 CRM

The median Bitrix24 CRM buyer pays $588/year based on 44 verified purchase transactions.

What companies actually pay $588/yr Median across 44 community cost mentions Precise
Review scores
Trustpilot 1.4out of 5 (23)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Support is extremely slow — responses take days or weeks, with no real resolutionPlatform bugs go unresolved for extended periods (card merging, WhatsApp connectivity, automations)No refunds offered even when core features don't work as advertisedAuto-renewal without response to cancellation requests
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 44 distinct user reports. Indicative only — not contract-grade data.

Bitrix24 CRM Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Freelancer Setup Free Year 1 total

Solo entrepreneur or duo team with basic CRM and 5GB storage

Small Business Growth $49 Year 1 total
annual
Total $49

5-person team with sales pipelines, telephony, and website builder

Mid-Size Sales Team $99 Year 1 total
annual
Total $99

Up to 50 users with advanced automation, marketing tools, and 100GB storage

Enterprise Organization $199 Year 1 total
annual
Total $199

100+ users with AI-powered sales, analytics, HR management, and 1TB+ storage

Small Team (5 users) — Basic Plan $588 Year 1 total
$49/month billed annually
Total $588

5-person team on Basic plan, billed annually. Flat-fee pricing means all 5 users are covered at one price.

Mid-Sized Team (50 users) — Standard Plan $1,188 Year 1 total
$99/month billed annually
Total $1,188

Up to 50 users on Standard plan billed annually. One Reddit user confirmed Standard at $99/mo for up to 50 users.

Growing Team (100 users) — Professional Plan $2,388 Year 1 total
$199/month billed annually
Total $2,388

Up to 100 users on Professional plan billed annually. Confirmed by Reddit user as ~$140/month for unlimited users in the professional package.

Large Organization — Enterprise Plan $4,788 Year 1 total
$399/month billed annually
Total $4,788

Enterprise plan for larger organizations, billed annually.

How Bitrix24 CRM Pricing Compares

Software Starting Price Top Price
Bitrix24 CRM Free $499/organization/month
Capsule CRM Free $75/user/month
Close Free $139/user/month
Copper $9/user/month $134/user/month
Folk CRM $30/user/month $100/user/month
Freshsales Free $71/user/month

Detailed pricing comparisons:

Browse all CRM pricing →

4 Bitrix24 CRM Hidden Costs Beyond the List Price

Beyond the listed price, Bitrix24 CRM has at least 4 documented hidden costs that can significantly increase total cost of ownership.

Watch for 4 hidden costs
  • Partner/Reseller Implementation Costs 10-25% of license costs
    medium 2 sources
    Trustpilot "They have partners and they want perhaps users to go to partners for support. But no partner responded too so whole eco system is bad."
    Trustpilot "We are dealing with UAE Bitrix24 partner "KeenEnter", everything is mess, nothing is working properly, we submited a complaint to Bitrix24. But they didn't respond and they did nothing....."
  • Regional Feature Restrictions Not Disclosed Pre-Purchase 5-15% of license costs
    high 1 source
    Trustpilot "I purchased the Professional plan to access the electronic signature and workflow automation tools. After hours of setup, I found that these functions are disabled on the Global (UAE) cluster, even though they're clearly advertised."
  • Third-Party Integration Costs (e.g., Contact Enrichment) 5-20% of license costs
    medium 1 source
    Reddit "Don't be shocked if your contact enrichment bill is bigger than CRM, because you pay for every record enriched."
  • On-Premise Licensing Per-User Costs Variable — per-user pricing on self-hosted
    medium 1 source
    Reddit "our local reseller (and also Bitrix24 main website pricing page https://www.bitrix24.com/prices/self-hosted.php) offers us prices calculated per user."
Tip

Ask your Bitrix24 CRM sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
Trustpilot Consumer reviews Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 16 source citations total.

Bitrix24 CRM Contract Terms

Bitrix24 CRM contracts auto-renew. Changes require Contact support before renewal date. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Contact support before renewal date
Minimum Commitment Monthly or annual
Mid-Term Downgrade Not allowed
Payment Terms Monthly or annual billing available
Price Escalation No published schedule found in sources; users report mid-contract issues and no refunds for service failures
Based on 2 verified sources

How to Negotiate Bitrix24 CRM Pricing

Bitrix24 CRM contracts are negotiable. These 8 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 8 tactics
Per-Organization Pricing is Unusual — Leverage It high success

Bitrix24 charges per organization, not per user — meaning adding users doesn't increase cost. At Standard ($99/month), you can add up to 50 users for the same price. Negotiate for a higher user limit on the Standard tier before jumping to Professional ($199/month).

Bitrix24 pricing page
Annual Billing Saves 20% ($49 vs $61/month on Basic) high success

Switching to annual billing drops Basic from $61/month to $49/month (20% savings), Standard from $124 to $99/month, and Professional from $249 to $199/month. This is the largest guaranteed discount available — commit annually before negotiating anything else.

Bitrix24 pricing page
Annual Billing Discount high success

Switch from monthly to annual billing to save approximately 20% — Basic goes from $61/mo to $49/mo, Standard from $124/mo to $99/mo, Professional from $249/mo to $199/mo, Enterprise from $499/mo to $399/mo.

Current tier data
Flat-Fee vs Per-User Framing high success

Bitrix24's flat-fee model becomes increasingly cost-effective as team size grows. When negotiating or comparing vendors, emphasize the per-user cost advantage: at 100 users on Professional, you pay $2.49/user/month vs competitors charging $10-50/user/month.

Reddit (r/CRM)
Free Tier Supports 5GB Storage — Use to Test Before Paying medium success

Bitrix24's free plan includes full CRM for unlimited users with 5GB storage. Use it for 30-90 days to prove adoption before any paid commitment — and cite active usage when negotiating paid tier discounts.

Bitrix24 free plan documentation
Year-End Promotional Discounts medium success

Bitrix24 has historically run end-of-year promotions. One Reddit user noted a 30% discount for annual subscription acting until year-end, bringing 100-user annual cost to approximately $2,100.

Reddit (r/CRM)
Non-Profit Pricing medium success

Bitrix24 offers a dedicated non-profit pricing page. Organizations that qualify may access discounted or free plans beyond the standard Free tier.

Reddit (r/msp)
Partner Negotiation for Implementation Bundle medium success

Purchasing through a certified Bitrix24 Gold Partner may include implementation bonuses for new users. Partners sometimes offer setup assistance bundled with the subscription.

Reddit (r/CRM)
High success Medium Low / difficult

Full negotiation guide →

Bitrix24 CRM Pricing FAQ

01 How much does Bitrix24 cost?

Bitrix24 offers a free plan for up to 2 users. Paid plans start at $49/month annually ($61 monthly) for 5 users (Basic), $99/month annually for up to 50 users (Standard), and $199/month annually for up to 100 users (Professional). Enterprise plans start at $399/month annually.

02 Does Bitrix24 have a free plan?

Yes, Bitrix24 offers a robust free plan for up to 2 users that includes basic CRM, contact and deal management, tasks, team chat, and 5GB storage. This makes it one of the most generous free CRM offerings available.

03 What are Bitrix24's hidden costs?

Hidden costs include telephony credits for outbound calling (pay-per-minute), storage overage fees when exceeding plan limits, forced tier upgrades when adding users beyond plan limits, and marketplace app purchases for third-party integrations.

04 How does Bitrix24 pricing compare to other CRMs?

Bitrix24 is competitively priced with its comprehensive free plan. The Basic plan at $49/month for 5 users is similar to HubSpot's pricing but includes more features like website builder and telephony integration. However, the flat-rate per organization pricing can be expensive for larger teams compared to per-user pricing models.

05 Can I get a discount on Bitrix24?

Yes, Bitrix24 offers a 20% discount when choosing annual billing over monthly. For example, the Basic plan drops from $61/month to $49/month with annual payment, and the Standard plan from $124/month to $99/month.

06 What happens when I exceed user limits in Bitrix24?

Unlike many CRMs that charge per additional user, Bitrix24 requires upgrading to the next tier when you exceed user limits. This means if you have 6 users on the Basic plan (5-user limit), you must upgrade to Standard (50-user limit) rather than paying for one additional seat.

07 Does Bitrix24 charge per user?

No — Bitrix24 uses flat-fee pricing per plan, not per-user pricing. Each plan has a maximum user limit (e.g., Basic supports up to 5 users at $49/month annually, Professional supports up to 100 users at $199/month annually). You can add users up to the plan limit without paying more.

08 What is included in Bitrix24's Free plan?

The Free plan gives unlimited users access to core CRM, tasks, project management, and collaboration tools with limited storage. It is a forever-free tier with no trial expiry.

09 Is Bitrix24 good for non-profits?

Bitrix24 has a dedicated non-profit pricing program. Organizations may qualify for discounted or free plans beyond the standard Free tier — check bitrix24.com/uses/free-non-profit-management-software.php for eligibility.

10 Does Bitrix24 offer an on-premise self-hosted version?

Yes, Bitrix24 has a self-hosted on-premise option. Unlike the cloud plans which use flat-fee pricing, the self-hosted version is priced per user. It also includes source code access.

11 What happens if I need to cancel my Bitrix24 subscription?

Contact support before the renewal date. Multiple users report that Bitrix24 auto-renews subscriptions without response to cancellation requests, and refunds are generally not offered — even when features don't work as advertised.

Is this pricing incorrect? — we'll verify and update it.