Bitrix24 CRM vs SugarCRM Pricing (2026)
Compare / Bitrix24 CRM vs SugarCRM
Shortlist
Team size
25 seats

Bitrix24 CRM vs SugarCRM

CRM pricing comparison · 2026

Bitrix24 CRM pricing ranges from $0–$499/organization/month, while SugarCRM ranges from $59–$1000/user/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Bitrix24 CRM
Bitrix24 CRM pricing starts at $0 on the Free plan, with paid plans beginning at $49/month
verified 7w ago
$588 $2.8K
View pricing →
SugarCRM
SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta
verified 6w ago
$588 $2.8K
View pricing →
Verdict · Vendr median · year 1
Bitrix24 saves $2.2K vs SugarCRM · 25 seats
Cheapest $588
Spread 79%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$0/yr
year 1 license · $124/seat
Sugar Sell Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=44
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 4 sourced facts
1 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Partner/Reseller Implementation Costs
    10-25% of license costs
    2 sources
  • Regional Feature Restrictions Not Disclosed Pre-Purchase
    5-15% of license costs
    1 source
  • Third-Party Integration Costs (e.g., Contact Enrichment)
    5-20% of license costs
    1 source
  • On-Premise Licensing Per-User Costs
    Variable — per-user pricing on self-hosted
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Bitrix24
SugarCRM
Auto-renewal
Yes
—
Cancellation
Contact support before renewal date
—
Commitment
✓ Monthly or annual
Annual billing required
Price escalation
No published schedule found in sources; users report mid-contract issues and no refunds for service failures
—
Can downgrade
—
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.4out of 5 (23)
Best for
Solo entrepreneurs and small teams getting started
Watch out
Support is extremely slow — responses take days or weeks, with no real resolution
TrustRadius
6.2out of 5 (5)
Trustpilot
2.1out of 5 (13)
Best for
Sales teams getting started with CRM (15-user minimum)
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Bitrix24 CRM

$0–$499
/organization/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$59–$1000
/user/month
5 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Bitrix24 CRM uses Per-seat subscription pricing while SugarCRM uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Bitrix24 CRM

$0–$499 / organization/month
See full Bitrix24 CRM pricing →
vs

SugarCRM

$59–$1000 / user/month
See full SugarCRM pricing →

Bitrix24 CRM and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Bitrix24 CRM SugarCRM
Free Free /month $59 /per user/month, billed annually
Basic $61 /month $85 /per user/month, billed annually
Standard $124 /month $135 /per user/month, billed annually
Professional $249 /month Custom
Enterprise $499 /month $1K /per month for up to 10,000 contacts, billed annually

Market Intelligence

Bitrix24 CRM

Median annual cost
$588
Based on
44 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Bitrix24 CRM

Trustpilot
1.4out of 5 (23)
Top complaints
  • Support is extremely slow — responses take days or weeks, with no real resolution
  • Platform bugs go unresolved for extended periods (card merging, WhatsApp connectivity, automations)
  • No refunds offered even when core features don't work as advertised

SugarCRM

Trustpilot
2.1out of 5 (13)
TrustRadius
6.2out of 10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Contract Terms

Term Bitrix24 CRM SugarCRM
Auto-renewal Yes —
Cancellation Contact support before renewal date —
Minimum commitment Monthly or annual Annual billing required
Price escalation No published schedule found in sources; users report mid-contract issues and no refunds for service failures —

Continue researching

Bitrix24 CRM

SugarCRM

Related Comparisons