Bitrix24 CRM vs Freshsales Pricing (2026)
Compare / Bitrix24 CRM vs Freshsales
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Team size
25 seats

Bitrix24 CRM vs Freshsales

CRM pricing comparison · 2026

Bitrix24 CRM pricing ranges from $0–$499/organization/month, while Freshsales ranges from $0–$71/user/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Freshsales pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Bitrix24 CRM
Bitrix24 CRM pricing starts at $0 on the Free plan, with paid plans beginning at $49/month
verified 7w ago
$570 $588
View pricing →
Freshsales
Freshsales pricing starts at $0 for up to 3 users on the Free plan.
verified 6w ago
$570 $588
View pricing →
Verdict · Vendr median · year 1
Freshsales saves $18 vs Bitrix24 · 25 seats
Cheapest $570
Spread 3%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$0/yr
year 1 license · $124/seat
Pro
$14K/yr
year 1 license · $47/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=44
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 6 sourced facts
3 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Partner/Reseller Implementation Costs
    10-25% of license costs
    2 sources
  • Regional Feature Restrictions Not Disclosed Pre-Purchase
    5-15% of license costs
    1 source
  • Third-Party Integration Costs (e.g., Contact Enrichment)
    5-20% of license costs
    1 source
  • On-Premise Licensing Per-User Costs
    Variable — per-user pricing on self-hosted
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Bitrix24
Freshsales
Auto-renewal
Yes
Yes
Cancellation
Contact support before renewal date
Must request before renewal, but cancellation process may take months
Commitment
✓ Monthly or annual
✓ Monthly or annual billing cycles
Price escalation
No published schedule found in sources; users report mid-contract issues and no refunds for service failures
No published schedule
Can downgrade
—
No
Based on 5 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.4out of 5 (23)
Best for
Solo entrepreneurs and small teams getting started
Watch out
Support is extremely slow — responses take days or weeks, with no real resolution
TrustRadius
8.6out of 5 (139)
Trustpilot
2.1out of 5 (23)
Best for
Solopreneurs and very small teams getting started with CRM basics.
Watch out
Billing and cancellation issues - unable to cancel subscriptions, continued charges
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Freshsales pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Bitrix24 CRM

$0–$499
/organization/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Freshsales

$0–$71
/user/month
4 plans · Free tier
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Bitrix24 CRM uses Per-seat subscription pricing while Freshsales uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Bitrix24 CRM

$0–$499 / organization/month
See full Bitrix24 CRM pricing →
vs

Freshsales

$0–$71 / user/month
See full Freshsales pricing →

Bitrix24 CRM and Freshsales both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Bitrix24 CRM Freshsales
Free Free /month Free /user/month
Basic $61 /month $11 /user/month
Standard $124 /month $47 /user/month
Professional $249 /month $71 /user/month
Enterprise $499 /month —

Market Intelligence

Bitrix24 CRM

Median annual cost
$588
Based on
44 deals

Freshsales

Median annual cost
$570
Based on
28 deals

What Users Say

Bitrix24 CRM

Trustpilot
1.4out of 5 (23)
Top complaints
  • Support is extremely slow — responses take days or weeks, with no real resolution
  • Platform bugs go unresolved for extended periods (card merging, WhatsApp connectivity, automations)
  • No refunds offered even when core features don't work as advertised

Freshsales

Trustpilot
2.1out of 5 (23)
TrustRadius
8.6out of 10 (139)
Top complaints
  • Billing and cancellation issues - unable to cancel subscriptions, continued charges
  • Poor customer support - unresponsive or unhelpful technical support
  • Misleading sales promises - features don't work as advertised

Contract Terms

Term Bitrix24 CRM Freshsales
Auto-renewal Yes Yes
Cancellation Contact support before renewal date Must request before renewal, but cancellation process may take months
Minimum commitment Monthly or annual Monthly or annual billing cycles
Price escalation No published schedule found in sources; users report mid-contract issues and no refunds for service failures No published schedule
Can downgrade — No

Continue researching

Bitrix24 CRM

Freshsales

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