Bitrix24 CRM vs Close Pricing (2026)
Compare / Bitrix24 CRM vs Close
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Team size
25 seats

Bitrix24 CRM vs Close

CRM pricing comparison · 2026

Bitrix24 CRM pricing ranges from $0–$499/organization/month, while Close ranges from $0–$139/user/month. Close is typically 64% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Compare
2 products · CRM
Side-by-side · live
Bitrix24 CRM
Bitrix24 CRM pricing starts at $0 on the Free plan, with paid plans beginning at $49/month
verified 7w ago
$588 $18K
View pricing →
Close
Close is a sales-focused CRM built specifically for inside sales teams and high-growth sta
verified 11w ago
$588 $18K
View pricing →
Verdict · Vendr median · year 1
Bitrix24 saves $17K vs Close · 25 seats
Cheapest $588
Spread 97%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$0/yr
year 1 license · $124/seat
Essentials
$11K/yr
year 1 license · $35/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=44
Median annual
$18K/yr
Vendr · n=0 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 10 sourced facts
6 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 2mo ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Partner/Reseller Implementation Costs
    10-25% of license costs
    2 sources
  • Regional Feature Restrictions Not Disclosed Pre-Purchase
    5-15% of license costs
    1 source
  • Third-Party Integration Costs (e.g., Contact Enrichment)
    5-20% of license costs
    1 source
  • On-Premise Licensing Per-User Costs
    Variable — per-user pricing on self-hosted
    1 source
5 documented
  • Calling and AI Enrichment Credits
    5-15% of license costs
    1 source
  • Difficult Trial Cancellation Process
    $35-$99
    1 source
  • Power Dialer Limited to Higher Tiers
    $64-$104/user/year
    1 source
  • Hours Tracking Requires Additional Software
    Additional time tracking software costs
    2 sources
  • Trial Account Security Lockouts
    Wasted time and inability to evaluate product
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Bitrix24
Close
Auto-renewal
Yes
Yes
Cancellation
Contact support before renewal date
Must contact support to cancel trial before 14 days
Commitment
✓ Monthly or annual
14-day trial period
Price escalation
No published schedule found in sources; users report mid-contract issues and no refunds for service failures
—
Can downgrade
—
—
Based on 3 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.4out of 5 (23)
Best for
Solo entrepreneurs and small teams getting started
Watch out
Support is extremely slow — responses take days or weeks, with no real resolution
TrustRadius
9out of 5 (5)
Trustpilot
1out of 5 (6)
Best for
Testing
Watch out
Impossible to cancel trial without contacting support
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Bitrix24 CRM

$0–$499
/organization/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Close

$0–$139
/user/month
5 plans · Free tier
Full pricing breakdown →

Bitrix24 CRM and Close both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Bitrix24 CRM Close
Free Free /month Free /month
Basic $61 /month $9 /user/month
Standard $124 /month $35 /user/month
Professional $249 /month $99 /user/month
Enterprise $499 /month $139 /user/month

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Bitrix24 CRM

8 scenarios
Free
Freelancer Setup
$49/month (annual)
Small Business Growth
$99/month (annual)
Mid-Size Sales Team
See all 8 scenarios →

Close

4 scenarios
$495/month ($5,940/year)
5-Person Inside Sales Team
$99/user × 5 users on Growth, plus variable costs for AI Enrich and SMS usage
$2,780/month ($33,360/year)
20-Person Sales Organization
$139/user × 20 users on Scale, plus variable costs for calling, SMS, and enrichment
$9/user/month ($108/year)
Solo Sales Rep
on the Solo plan (1 user, up to 10,000 leads)
See all 4 scenarios →

Market Intelligence

Bitrix24 CRM

Median annual cost
$588
Based on
44 deals

Close

Median annual cost
$17,854

What Users Say

Bitrix24 CRM

Trustpilot
1.4out of 5 (23)
Top complaints
  • Support is extremely slow — responses take days or weeks, with no real resolution
  • Platform bugs go unresolved for extended periods (card merging, WhatsApp connectivity, automations)
  • No refunds offered even when core features don't work as advertised

Close

Trustpilot
1out of 5 (6)
TrustRadius
9out of 10 (5)
Top complaints
  • Impossible to cancel trial without contacting support
  • Trial accounts locked by auto-security system requiring personal data verification
  • Poor customer support with template responses

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Bitrix24 CRM 4 hidden costs

medium
Partner/Reseller Implementation Costs 10-25% of license costs
high
Regional Feature Restrictions Not Disclosed Pre-Purchase 5-15% of license costs
medium
Third-Party Integration Costs (e.g., Contact Enrichment) 5-20% of license costs
medium
On-Premise Licensing Per-User Costs Variable — per-user pricing on self-hosted
See all Bitrix24 CRM hidden costs →

Close 5 hidden costs

medium
Calling and AI Enrichment Credits 5-15% of license costs
medium
Difficult Trial Cancellation Process $35-$99
medium
Power Dialer Limited to Higher Tiers $64-$104/user/year
low
Hours Tracking Requires Additional Software Additional time tracking software costs
high
Trial Account Security Lockouts Wasted time and inability to evaluate product
See all Close hidden costs →

Contract Terms

Term Bitrix24 CRM Close
Auto-renewal Yes Yes
Cancellation Contact support before renewal date Must contact support to cancel trial before 14 days
Minimum commitment Monthly or annual 14-day trial period
Price escalation No published schedule found in sources; users report mid-contract issues and no refunds for service failures —

Continue researching

Bitrix24 CRM

Close

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