Bitrix24 CRM vs Zendesk Sell Pricing (2026)
Compare / Bitrix24 CRM vs Zendesk Sell
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Team size
25 seats

Bitrix24 CRM vs Zendesk Sell

CRM pricing comparison · 2026

Bitrix24 CRM pricing ranges from $0–$499/organization/month, while Zendesk Sell ranges from $25–$219/user/month. Zendesk Sell is typically 42% more affordable, though your actual cost depends on tier and team size.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Bitrix24 CRM
Bitrix24 CRM pricing starts at $0 on the Free plan, with paid plans beginning at $49/month
verified 7w ago
$588 $690
View pricing →
Zendesk Sell
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan w
verified 7d ago
$588 $690
View pricing →
Verdict · Vendr median · year 1
Bitrix24 saves $102 vs Zendesk · 25 seats
Cheapest $588
Spread 15%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$0/yr
year 1 license · $124/seat
Sell Growth
$21K/yr
year 1 license · $69/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=44
Median annual
$690/yr
Vendr · n=107
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 9 sourced facts
5 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified 1mo ago
Confidence High confidence
Sources 9 sourced facts
4 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Partner/Reseller Implementation Costs
    10-25% of license costs
    2 sources
  • Regional Feature Restrictions Not Disclosed Pre-Purchase
    5-15% of license costs
    1 source
  • Third-Party Integration Costs (e.g., Contact Enrichment)
    5-20% of license costs
    1 source
  • On-Premise Licensing Per-User Costs
    Variable — per-user pricing on self-hosted
    1 source
3 documented
  • Prospecting Enrichment Add-on
    $27/user/month
    1 source
  • Forced Subscription Period After Cancellation
    $177
    2 sources
  • Enterprise Features Require Higher Tier Plans
    $30-$200/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Bitrix24
Zendesk
Auto-renewal
Yes
Yes
Cancellation
Contact support before renewal date
Must cancel via software login interface only
Commitment
✓ Monthly or annual
Annual billing standard
Price escalation
No published schedule found in sources; users report mid-contract issues and no refunds for service failures
No published schedule
Can downgrade
—
No
Based on 5 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
1.4out of 5 (23)
Best for
Solo entrepreneurs and small teams getting started
Watch out
Support is extremely slow — responses take days or weeks, with no real resolution
TrustRadius
9.7out of 5 (73)
Watch out
Auto-renewal without notification
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Bitrix24 pricing
Free plan limits → Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Bitrix24 CRM

$0–$499
/organization/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

Zendesk Sell

$25–$219
/user/month
4 plans
Full pricing breakdown →

Bitrix24 CRM and Zendesk Sell both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Bitrix24 CRM Zendesk Sell
Free Free /month $25 /user/month
Basic $61 /month $69 /user/month
Standard $124 /month $149 /user/month
Professional $249 /month $219 /user/month
Enterprise $499 /month —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Bitrix24 CRM

8 scenarios
Free
Freelancer Setup
$49/month (annual)
Small Business Growth
$99/month (annual)
Mid-Size Sales Team
See all 8 scenarios →

Zendesk Sell

4 scenarios
$95/month ($19/user/month with annual billing)
Small Sales Team (5 users)
$825/month ($55/user/month with annual billing)
Growing Business (15 users)
$5,750/month ($115/user/month with annual billing)
Scaling Enterprise (50 users)
See all 4 scenarios →

Market Intelligence

Bitrix24 CRM

Median annual cost
$588
Based on
44 deals

Zendesk Sell

Median annual cost
$690
Based on
107 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Bitrix24 CRM 4 hidden costs

medium
Partner/Reseller Implementation Costs 10-25% of license costs
high
Regional Feature Restrictions Not Disclosed Pre-Purchase 5-15% of license costs
medium
Third-Party Integration Costs (e.g., Contact Enrichment) 5-20% of license costs
medium
On-Premise Licensing Per-User Costs Variable — per-user pricing on self-hosted
See all Bitrix24 CRM hidden costs →

Zendesk Sell 3 hidden costs

medium
Prospecting Enrichment Add-on $27/user/month
high
Forced Subscription Period After Cancellation $177
medium
Enterprise Features Require Higher Tier Plans $30-$200/user/month
See all Zendesk Sell hidden costs →

Contract Terms

Term Bitrix24 CRM Zendesk Sell
Auto-renewal Yes Yes
Cancellation Contact support before renewal date Must cancel via software login interface only
Minimum commitment Monthly or annual Annual billing standard
Price escalation No published schedule found in sources; users report mid-contract issues and no refunds for service failures No published schedule
Can downgrade — No

Continue researching

Bitrix24 CRM

Zendesk Sell

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