Salesforce Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Salesforce costs Free to $550 per user/month as of September 2026, with 6 plans available including a free tier. Plans: Free Suite (free), Starter Suite at $25/user/month, Pro Suite at $100/user/month, Core at $195/user/month, Advanced at $395/user/month, and Max at $550/user/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Salesforce offers 6 pricing tiers: Free Suite, Starter Suite, Pro Suite, Core, Advanced, Max. A free plan is available. Paid plans include Starter Suite at $25/user/month, Pro Suite at $100/user/month, Core at $195/user/month. The Starter Suite plan is small businesses scaling up.
Yes, Salesforce offers a freemium plan as of September 2026. The free tier includes 1 features with limits on usage. Paid plans start at $25/user/month (Starter Suite). Pricing verified from 13 sources by CostBench.
Salesforce offers a freemium model with limited features; upgrade to unlock more.
What's Included in the Free Plan
- Basic contact, account and opportunity records
What's NOT Included (Paid Only)
- Contact and opportunity management
- Lead routing and sales workflows
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Contact and opportunity management or Lead routing and sales workflows
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Credit card not required to start
- Data preserved if you subscribe within 30 days
- Limited user count during trial period
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Starter Suite Plan Comparison
| Free Suite $0 | Starter Suite $25/user/month | |
|---|---|---|
| Features | 1 included | 2+ included |
| Support | Community/Email | Priority Support |
| Branding | Salesforce branding | Your branding |
| Best For | Teams evaluating basic CRM | Small businesses scaling up |
Frequently Asked Questions
01 Is Salesforce free?
Yes, Salesforce offers a freemium plan with 1 core features included. However, there are limits on users and features that may require upgrading.
02 What's included in Salesforce's free plan?
Salesforce's free plan includes: Basic contact, account and opportunity records. Key limits include basic usage caps.
03 What's NOT included in Salesforce's free plan?
The free plan excludes: Contact and opportunity management, Lead routing and sales workflows. You'll also have Salesforce branding and limited support options.
04 When should I upgrade from Salesforce's free plan?
Consider upgrading when: you hit user or storage limits, need features like Contact and opportunity management or Lead routing and sales workflows, require premium support, or want to remove branding. The cheapest paid plan starts at $25/user/month.
05 Is Salesforce's free plan really free forever?
Yes, Salesforce's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.
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