Price checkPer seat
StarterCustomGrowthCustomEnterpriseCustom
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All Catalyst Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter

  • Up to 500 customer accounts
  • Unified customer view
  • Health scoring
  • Task management
  • Email integration
  • Standard reporting

Growth

  • Up to 2,000 customer accounts
  • Advanced automation
  • Custom playbooks
  • Advanced reporting and dashboards
  • API access
  • Priority support

Enterprise

  • Unlimited customer accounts
  • Enterprise SSO and SAML
  • Advanced API access
  • Custom data models
  • Dedicated account team
  • Premium support with SLA
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Quick Answer
Last verified:
Estimate

Catalyst uses custom pricing as of July 2026 with 3 plans available. Contact Catalyst directly for a personalized quote. The median contract is $50,000/year based on 3 third-party buyer reports.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Catalyst offers 3 pricing tiers: Starter, Growth, Enterprise. The Growth plan is mid-market cs teams needing advanced automation and custom workflows.

Compared to other customer success software, Catalyst is positioned at the budget-friendly price point.

  • Median contract: $50,000/yr from 3 buyer reports Directional
  • 3 documented hidden costs beyond list price
  • G2 rating: 4.5 out of 5 from 660 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Catalyst cost?

Catalyst uses custom pricing across 3 plans. Contact Catalyst directly for a personalized quote. Plans include Starter (custom pricing), Growth (custom pricing), Enterprise (custom pricing).

Catalyst Pricing Overview

Catalyst uses custom pricing — contact their sales team for a quote. The Starter plan requires contacting sales for a custom quote and is designed for growing b2b saas teams beginning their customer success practice. The Growth plan requires contacting sales for a custom quote and is designed for mid-market cs teams needing advanced automation and custom workflows. The Enterprise plan requires contacting sales for a custom quote and is designed for enterprise b2b saas businesses requiring unlimited scale and dedicated support.

The median Catalyst customer pays $50,000/year based on 3 verified purchases.

There are at least 3 documented hidden costs beyond Catalyst's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 9, 2026 from 1 independent source.

Request Catalyst Pricing

Catalyst does not publish public pricing. Since merging with Totango in early 2024, all pricing is quote-based and requires contacting sales.

Catalyst is a customer success platform that unifies customer data to give CS, sales, and support teams a shared view of account health. Plans are structured around the number of customer accounts rather than per-seat fees, so unlimited internal users can access the platform.

To get pricing, request a demo or speak with the Totango/Catalyst sales team directly at catalyst.io or totango.com.

How Catalyst Pricing Compares

Compare Catalyst pricing against top alternatives in Customer Success.

Totango $249.0-$3000.0/user/mo Compare → Vitally $299.0-$999.0/user/mo Compare → ChurnZero $1000.0-$5000.0/user/mo Compare →

Compare Catalyst vs Alternatives

Before committing to Catalyst, compare pricing with these 3 alternatives in the same category.

VSTotango
From $249.0/user/mo

Small customer success teams just getting started with dedicated CS software

Full comparison
VSVitally
From $299.0/user/mo

SaaS companies scaling with one-to-many and product-led growth customer success models focused on automation

Full comparison
VSChurnZero
From $1000.0/user/mo

Growing SaaS companies starting to build out their customer success function with up to 100 team members

Full comparison

All Catalyst alternatives & migration guides

What Companies Actually Pay for Catalyst

The median Catalyst buyer pays $50,000/year based on 3 verified purchase transactions.

What companies actually pay $50,000/yr Median across 3 third-party buyer reports Directional
Review scores
G2 4.5out of 5 (660)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Integration issuesSteep learning curveLacking essential featuresUnintuitive interface and difficult navigation
Source: aggregated from 3 third-party buyer reports for this quote-only vendor. Indicative market pricing — not official vendor pricing or contract-grade data.

How Catalyst Pricing Compares

Software Starting Price Top Price
Catalyst Custom Custom
ChurnZero Custom Custom
Gainsight $100/user/month $350/user/month
Intercom Customer Success $29/month $132/month
Planhat Custom Custom
Totango Free $1099/user/month

Detailed pricing comparisons:

Browse all Customer Success pricing →

3 Catalyst Hidden Costs Beyond the List Price

Beyond the listed price, Catalyst has at least 3 documented hidden costs that can significantly increase total cost of ownership.

Watch for 3 hidden costs
  • Implementation Fees $10,000 to $50,000+
    high 1 source
    industry "Buyers should anticipate implementation fees between $10,000 and $50,000+, depending on the complexity of integrations and data migration requirements."
  • Customization and Configuration
    medium 1 source
    industry "Customization and Configuration: While Catalyst offers flexible platform configuration, advanced features may require extra time and technical expertise to fully set up."
  • Integration with Niche Systems
    medium 1 source
    industry "Integration with Existing Systems: Catalyst integrates with major tools like Salesforce, Zendesk, and Slack."
Tip

Ask your Catalyst sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 4 source citations total.

Catalyst Pricing FAQ

01 How much does Catalyst cost?

Catalyst does not list public prices. All plans are quote-based — you need to contact the sales team for a specific figure based on your company size and account volume.

02 What pricing tiers does Catalyst offer?

Catalyst offers three tiers — Starter, Growth, and Enterprise — differentiated primarily by the number of customer accounts supported. All require a sales conversation to get a quote.

03 Is there a free plan or free trial for Catalyst?

Catalyst does not advertise a free plan. Prospective customers can request a demo through the website.

04 Did Catalyst change its pricing after merging with Totango?

Catalyst merged with Totango in early 2024 and the catalyst.io/pricing page now redirects to Totango's site. Pricing is no longer publicly listed and is handled through Totango's sales process.

05 How does Catalyst charge — per seat or flat rate?

Catalyst's plans are structured around customer account limits rather than the number of internal users, so all internal team members can access the platform under a single account-based fee.

Is this pricing incorrect? — we'll verify and update it.