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Support TeamCustomSuite TeamCustomSuite ProfessionalCustom
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All Zopim (Zendesk Chat legacy) Plans & Pricing

Plan Monthly Annual Best For
Support Team
Suite Team
Suite Professional
Suite Enterprise + Copilot
Copilot
Workforce Engagement Bundle
Contact Center
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Support Team

Suite Team

Suite Professional

Suite Enterprise + Copilot

Copilot

Workforce Engagement Bundle

Contact Center

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Quick Answer
Last verified:
High confidence

Zopim (Zendesk Chat legacy) costs $19 to $115 per agent/month as of July 2026, with 7 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Zopim (Zendesk Chat legacy) offers 7 pricing tiers: Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot, Copilot, Workforce Engagement Bundle, Contact Center.

Compared to other live chat software, Zopim (Zendesk Chat legacy) is positioned at the mid-market price point.

  • 5 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 1 pricing pages and reviews

How much does Zopim (Zendesk Chat legacy) cost?

Zopim (Zendesk Chat legacy) pricing starts at $19/agent/month across 7 plans, with enterprise pricing available on request. Plans include Support Team (custom pricing), Suite Team (custom pricing), Suite Professional (custom pricing), Suite Enterprise + Copilot (custom pricing), Copilot (custom pricing), Workforce Engagement Bundle (custom pricing), Contact Center (custom pricing).

Zopim (Zendesk Chat legacy) Pricing Overview

Zopim (Zendesk Chat legacy) has 7 pricing plans ranging from $19 to $115/agent/month. The Support Team plan requires contacting sales for a custom quote. The Suite Team plan requires contacting sales for a custom quote. The Suite Professional plan requires contacting sales for a custom quote. The Suite Enterprise + Copilot plan requires contacting sales for a custom quote. The Copilot plan requires contacting sales for a custom quote. The Workforce Engagement Bundle plan requires contacting sales for a custom quote. The Contact Center plan requires contacting sales for a custom quote.

Zopim (Zendesk Chat legacy) contracts auto-renew, with a Annual (billed annually based on tier data) minimum commitment.

There are at least 5 documented hidden costs beyond Zopim (Zendesk Chat legacy)'s list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

See Zopim (Zendesk Chat legacy) Plans

Zopim is Zendesk's legacy live chat product, now sold exclusively as part of the Zendesk suite. Pricing starts at $19/agent/month (billed annually) for the Support Team plan, rising to $55/agent/month for Suite Team and $115/agent/month for Suite Professional. Enterprise-level needs are handled through the custom-quoted Suite Enterprise + Copilot plan, with AI and workforce add-ons available at $50/agent/month each.

How Zopim (Zendesk Chat legacy) Pricing Compares

Compare Zopim (Zendesk Chat legacy) pricing against top alternatives in Live Chat.

Crisp $0-$295/month View pricing → Freshchat $0-$79/mo View pricing → Olark $0-$99/month View pricing →

Compare Zopim (Zendesk Chat legacy) vs Alternatives

Before committing to Zopim (Zendesk Chat legacy), compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs and entrepreneurs

Compare pricing
VSFreshchat
Free

Small teams getting started

Compare pricing
VSOlark
Free

Small businesses testing live chat

Compare pricing

All Zopim (Zendesk Chat legacy) alternatives & migration guides

What Companies Actually Pay for Zopim (Zendesk Chat legacy)

Review scores
Trustpilot 1.6out of 5 (20)
Third-party review aggregates, as of Jul 2026
Top pricing complaints
Slow or unresponsive customer support taking days or weeks to respondContinued billing after subscription cancellationKey features locked behind expensive higher-tier plansNo refunds when downgrading to a lower plan

Zopim (Zendesk Chat legacy) Year 1 Total Cost by Company Size

Real deployment costs including licenses, implementation, training, and admin — not just the sticker price.

Small Team — Support Team Plan (5 agents) $95 Year 1 total
$1,140/year
Total $95

A small business running 5 support agents on the entry-level Support Team plan, billed annually.

Mid-Size Team — Suite Team Plan (10 agents) $550 Year 1 total
$6,600/year
Total $550

A growing support operation with 10 agents on the Suite Team plan, which includes omnichannel features.

Professional Team — Suite Professional Plan (15 agents) $1,725 Year 1 total
$20,700/year
Total $1,725

A professional support team of 15 agents needing advanced routing and analytics on Suite Professional.

Suite Professional + Copilot Add-On (15 agents) $2,475 Year 1 total
$29,700/year
Total $2,475

Suite Professional team of 15 agents adding Zendesk Copilot AI assistant for agent productivity.

Current tier data — Support Team at $19/agent/month billed annually

How Zopim (Zendesk Chat legacy) Pricing Compares

Software Starting Price Top Price
Zopim (Zendesk Chat legacy) $19/agent/month $115/agent/month
Crisp Free $295/month
Freshchat Free $79/month
Olark Free $99/month
tawk.to Custom Custom
Wati $59/month $279/month

Browse all Live Chat pricing →

5 Zopim (Zendesk Chat legacy) Hidden Costs Beyond the List Price

Beyond the listed price, Zopim (Zendesk Chat legacy) has at least 5 documented hidden costs that can significantly increase total cost of ownership.

Watch for 5 hidden costs
  • Feature Gating Behind Higher Tiers 50-100% of license costs
    high 1 source
    Trustpilot "Its now arrived… woohooooo but only to people who can afford £50 per user per month. That would double my costs."
  • Continued Billing After Cancellation 1-12 months of subscription fees
    critical 1 source
    Trustpilot "After i cancelled my subscriptions and site was offline, they still kept charging my paypal account for almost a year."
  • No Refund on Downgrade 5-15% of license costs
    medium 1 source
    Trustpilot "Can not be true when you want to downgrade to a free version that the money you have paid for can not be refunded poor service, find another live chat."
  • Website Performance Impact 5-15% of license costs
    medium 1 source
    Trustpilot "my sales drop after using zopim on store, cause its effect your website loading time, so its better to avoid live support which effect your website loading speed."
  • Branding Removal Cost 5-10% of license costs
    low 1 source
    Trustpilot "Zopim branding on the chat box isn't great, but limiting what we can write in the default text and removing the branding that we had designed custom for the chat window when our trial ended (even when it doesn't cost them anything) is tacky..."
Tip

Ask your Zopim (Zendesk Chat legacy) sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
Trustpilot Consumer reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 9 source citations total.

Zopim (Zendesk Chat legacy) Contract Terms

Zopim (Zendesk Chat legacy) contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual (billed annually based on tier data)
Mid-Term Downgrade Allowed
Payment Terms Annual billing; PayPal and card on file
Price Escalation No published schedule found in sources
Note

Downgrades appear possible but refunds for unused periods are reportedly denied.

Based on 2 verified sources

How to Negotiate Zopim (Zendesk Chat legacy) Pricing

Zopim (Zendesk Chat legacy) contracts are negotiable. These 2 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 2 tactics
Leverage Nonprofit Status medium success

If your organization is a nonprofit or charity, request a nonprofit discount directly from the Zendesk/Zopim sales team. Source reviews suggest nonprofits are not automatically given discounts, so you must ask explicitly and provide documentation.

Trustpilot review (Aug 2017)
Threaten to Switch to Competitor medium success

Multiple reviewers mention there are 'far better chat services available against better prices.' Use competitor quotes from alternatives to Zopim/Zendesk Chat to negotiate a lower rate or additional features at your current tier.

Trustpilot reviews
High success Medium Low / difficult

Full negotiation guide →

Zopim (Zendesk Chat legacy) Pricing FAQ

01 What is the cheapest paid plan?

The Support Team plan is the cheapest paid plan, at $19.0 per agent/month when billed annually.

02 Are there any free plans available?

There are no free plans available for Zopim (Zendesk Chat legacy).

03 What are the annual pricing options?

Annual billing is available for Support Team at $19.0 per agent/month, Suite Team at $55.0 per agent/month, Suite Professional at $115.0 per agent/month, Copilot at $50.0 per agent/month, Workforce Engagement Bundle at $50.0 per agent/month, and Contact Center at $50.0 per agent/month.

04 What plans are available for Zendesk Chat (formerly Zopim) in 2026?

Zopim is now Zendesk Chat, sold as part of the Zendesk suite. Current plans start at $19/agent/month (Support Team), $55/agent/month (Suite Team), and $115/agent/month (Suite Professional), all billed annually. Enterprise pricing is custom-quoted. Add-ons include Copilot ($50/agent/month), Workforce Engagement Bundle ($50/agent/month), and Contact Center ($50/agent/month).

05 Is there a free plan for Zopim/Zendesk Chat?

No. Zopim's legacy free plan has been discontinued as the product was folded into Zendesk's paid suite offerings. There is no free tier available on current plans.

06 What features are locked behind higher-tier plans?

Advanced features such as per-agent chat visibility controls (letting managers see all chats while agents only see their own) require higher-tier Suite plans. Users on lower tiers have reported being surprised that features they assumed were standard were only available at significantly higher price points.

07 How responsive is Zendesk/Zopim customer support?

Support responsiveness has been a consistent complaint. Users report waiting 3 days on live chat without resolution and over 3 weeks for email responses. Resolving billing disputes after cancellation has also proven difficult for some customers.

08 Can I get a refund if I cancel or downgrade my Zopim plan?

Based on user reports, refunds for unused subscription periods are typically not granted when downgrading or cancelling. Additionally, some users have reported being billed for periods after cancellation — in those cases, resolving the billing issue required direct contact with support, often with limited success.

Is this pricing incorrect? — we'll verify and update it.