Zopim (Zendesk Chat legacy) Alternatives 2026: 5 Options Compared
Find the right live chat solution for your team
Zopim (Zendesk Chat legacy) costs $19 to $115 per agent/month as of July 2026, with 7 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Zopim (Zendesk Chat legacy) offers 7 pricing tiers: Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot, Copilot, Workforce Engagement Bundle, Contact Center.
Top Zopim (Zendesk Chat legacy) alternatives as of July 2026 include Crisp, Freshchat, Olark. Zopim (Zendesk Chat legacy) costs $19-$115/agent/month. Pricing verified from 1 sources by CostBench.
Top Zopim (Zendesk Chat legacy) Alternatives
Crisp
Medium EffortAlternative to Zopim (Zendesk Chat legacy) in the same category
Freshchat
Medium EffortAlternative to Zopim (Zendesk Chat legacy) in the same category
Olark
Medium EffortAlternative to Zopim (Zendesk Chat legacy) in the same category
tawk.to
Medium EffortAlternative to Zopim (Zendesk Chat legacy) in the same category
Wati
Medium EffortAlternative to Zopim (Zendesk Chat legacy) in the same category
When to Stay with Zopim (Zendesk Chat legacy)
Best for teams already embedded in the Zendesk ecosystem who need a reliable, tightly integrated live chat solution and can absorb the higher cost for unified omnichannel support.
- You've invested heavily in customizations and integrations
- Your team is highly trained and productive on Zopim (Zendesk Chat legacy)
- You need features that alternatives don't offer
- Migration costs would exceed multi-year savings
Price Comparison
| Product | Price Range | Migration |
|---|---|---|
| Current Zopim (Zendesk Chat legacy) | $19-$115/agent/month | - |
| Crisp | $0–$295/month | medium |
| Freshchat | $0–$79/month | medium |
| Olark | $0–$99/month | medium |
| tawk.to | Free | medium |
| Wati | $59–$279/month | medium |
Frequently Asked Questions
01 What are the best Zopim (Zendesk Chat legacy) alternatives?
The top Zopim (Zendesk Chat legacy) alternatives include Crisp, Freshchat, Olark, tawk.to, Wati. Each offers different strengths: Crisp is solopreneurs and entrepreneurs, while Freshchat is small teams getting started.
02 Is it hard to switch from Zopim (Zendesk Chat legacy) to an alternative?
Migration difficulty varies by alternative. Among Zopim (Zendesk Chat legacy) alternatives, some options offer easy migration paths with import tools. More complex migrations may require data cleanup and workflow reconfiguration.
03 How much can I save by switching from Zopim (Zendesk Chat legacy)?
Depending on the alternative you choose, you could save anywhere from 20% to 70% on per-user costs. Zopim (Zendesk Chat legacy)'s pricing is competitive, so cost savings depend on your specific feature requirements. Factor in migration costs and productivity dip during transition.
04 Should I stay with Zopim (Zendesk Chat legacy) or switch?
Best for teams already embedded in the Zendesk ecosystem who need a reliable, tightly integrated live chat solution and can absorb the higher cost for unified omnichannel support. However, if your needs have evolved or you're not using Zopim (Zendesk Chat legacy)'s advanced features, exploring alternatives could save you money and complexity.