Quick Answer
Last verified:
High confidence

Zopim (Zendesk Chat legacy) costs $19 to $115 per agent/month as of July 2026, with 7 plans available. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Zopim (Zendesk Chat legacy) offers 7 pricing tiers: Support Team, Suite Team, Suite Professional, Suite Enterprise + Copilot, Copilot, Workforce Engagement Bundle, Contact Center.

Last verified: | Sources: 1 pricing pages and reviews
Know Before You Buy — See Zopim (Zendesk Chat legacy) Plans

Zopim (Zendesk Chat legacy) lists $19-$115/agent/month, but hidden costs like implementation and support add to the total as of July 2026. Key hidden costs: feature gating behind higher tiers, continued billing after cancellation, no refund on downgrade. Verified from 1 sources by CostBench.

Hidden Costs Breakdown

1

Feature Gating Behind Higher Tiers

high addon

Core features like per-agent chat visibility controls are locked behind significantly more expensive plans, forcing upgrades for functionality users expected at lower tiers.

trustpilot

Its now arrived… woohooooo but only to people who can afford £50 per user per month. That would double my costs.

2

Continued Billing After Cancellation

critical overage

Users report being charged for months after cancelling their subscription, with poor support responsiveness to resolve the unauthorized charges.

trustpilot

After i cancelled my subscriptions and site was offline, they still kept charging my paypal account for almost a year.

3

No Refund on Downgrade

medium support

Users who downgrade to a lower or free tier report being denied refunds for the unused portion of their paid subscription period.

trustpilot

Can not be true when you want to downgrade to a free version that the money you have paid for can not be refunded poor service, find another live chat.

4

Website Performance Impact

medium integration

Users report that the Zopim chat widget negatively affects website loading speed, which can result in lost sales and reduced conversion rates — an indirect cost not reflected in subscription pricing.

trustpilot

my sales drop after using zopim on store, cause its effect your website loading time, so its better to avoid live support which effect your website loading speed.

5

Branding Removal Cost

low addon

Zopim branding is displayed on the chat widget on lower tiers, and custom branding configurations are removed when a trial ends, requiring a paid plan upgrade to restore white-label appearance.

trustpilot

Zopim branding on the chat box isn't great, but limiting what we can write in the default text and removing the branding that we had designed custom for the chat window when our trial ended (even when it doesn't cost them anything) is tacky...

Frequently Asked Questions

01 What hidden costs should I budget for with Zopim (Zendesk Chat legacy)?

Beyond the license fee, budget for: Feature Gating Behind Higher Tiers (50-100% of license costs); Continued Billing After Cancellation (1-12 months of subscription fees); No Refund on Downgrade (5-15% of license costs); Website Performance Impact (5-15% of license costs); Branding Removal Cost (5-10% of license costs). Exact totals depend on your deployment size and negotiated terms.

02 Does Zopim (Zendesk Chat legacy) charge for implementation?

Implementation costs for Zopim (Zendesk Chat legacy) vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Zopim (Zendesk Chat legacy) support cost?

Users who downgrade to a lower or free tier report being denied refunds for the unused portion of their paid subscription period.. Estimated impact: 5-15% of license costs.

04 Are there overage or storage costs with Zopim (Zendesk Chat legacy)?

Users report being charged for months after cancelling their subscription, with poor support responsiveness to resolve the unauthorized charges.. Estimated impact: 1-12 months of subscription fees.

05 What add-ons cost extra with Zopim (Zendesk Chat legacy)?

Add-on pricing for Zopim (Zendesk Chat legacy) varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

Now You Know the Real Cost — See Zopim (Zendesk Chat legacy) Plans

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Prices and terms change; verify against the live pricing page.

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